New files being deleted by other users

We have owncloud 10.5 set up on a bitnami stack on an aws server, with about 8 users using the Windows client to sync their files. I’m using the Mac client and I have the same issue below

Expected behaviour

If I add a file to an existing shared folder in my desktop app it sync to the remote server. When another user logs on and syncs, that file should be downloaded to their PC.

Actual behaviour

This was working fine until recently when the files have started being deleted from the server instead. It’s as if, after I add files to an empty folder, the other user’s client sees the empty folder on their local and deletes the files from the server instead of adding them as new files.

Steps to reproduce

  1. On one desktop client add files to my empty shared folder
  2. Verify they have synced to server
  3. Another user logs in and syncs from desktop app
  4. The new files are deleted from server and my local folders

Server configuration

Operating system:
PRETTY_NAME=“Debian GNU/Linux 10 (buster)”

NAME=“Debian GNU/Linux”


VERSION=“10 (buster)”



Web server: aws ec2

Database: mySQL 8.0.21

PHP version: 7.2.32

ownCloud version: 10.5.0

Storage backend (external storage): no external storage

Any help or suggestions would be much appreciated - thanks

Sounds like this other topic:

Issue with desktop 2.7.2 on Windows. Please update to the 2.7.4 version that was released yesterday.

1 Like

Oh thanks a lot, I didn’t see that