No Mail to external User

9.1.x

#1

Please help us by providing the following info. Before posting please also check the pinned "Known issues" threads and make sure that you're running the latest available version for your oC release: https://owncloud.org/changelog/

Steps to reproduce
1.
2.
3.

Expected behaviour
Tell us what should happen
Only internal User receive mails but i cannot share files with external User. I cannot send mails to external user

Actual behaviour
Tell us what happens instead
The Mail is not send to external User

Server configuration
Operating system: Ubuntu 16.4 LTS
Web server: Apache 2.4
Database: MySQL
PHP version: 7
ownCloud version 9.1
Updated from an older ownCloud or fresh install: Fresh Install
Special configuration (external storage, external authentication, reverse proxy, server-side-encryption):
NO
ownCloud log (data/owncloud.log)

Please paste possible errors in the following code block, see https://central.owncloud.org/t/how-to-find-webserver-or-oc-logfile-enable-php-logfile/808 for more info

Integrity status for oC9+

Login as admin user into your ownCloud and access
http://example.com/index.php/settings/integrity/failed
paste the results here.

#2

Again most of the info asked in your previous thread is missing:

  • possible errors in the data/owncloud.log (which is btw. also asked in your partly filled template)
  • your mailserver setup

If you don't provide such information its really not possible to help here. Why are you not providing these as asked?


#3

Hi sorry my english is not really well.

No Errors is coming nothin is doing when i send to external user.

my mail configuration is:
mail smtpmode = smtp
mail smptport = 25
mail smtpdebug = false
mail_smtpsecure tls


#4

If nothing is logged in your data/owncloud.log and mails are sent to internal users but not to external users then there is a misconfiguration in your SMTP server not allowing to send out mails to external users.

You can start working your way through this debugging steps here:

https://doc.owncloud.org/server/9.1/admin_manual/configuration_server/email_configuration.html#troubleshooting