Open folder very slow - request time out


#1

Steps to reproduce

Expected behaviour

Tell us what should happen

Actual behaviour

Tell us what happens instead

Server configuration

Web server:
apache
Database:
mariadb
PHP version:
7.1
ownCloud version:
10.0.7
Storage backend (external storage):

Client

iOS version:
11.4.1
ownCloud app version:
3.8.0
Device model:
Iphone 6s

Logs

Web server error log

Insert your webserver log here

ownCloud log (data/owncloud.log)

{"reqId":"W9ptEkEOVT641ui6ghHbCwAAABE","level":0,"time":"2018-11-01T03:03:49+00:00","remoteAddr":"115.73.218.169","user":"--","app":"cron","method":"GET","url":"\/cron.php","message":"Finished background job, the job took : 0 seconds, this job is an instance of class : OCA\\Files_Sharing\\DeleteOrphanedSharesJob with arguments : "}
{"reqId":"W9ptJyjtQk4ZNOxkIueP3AAAACE","level":0,"time":"2018-11-01T03:04:09+00:00","remoteAddr":"115.73.218.169","user":"--","app":"cron","method":"GET","url":"\/cron.php","message":"Started background job of class : OCA\\Files_Trashbin\\BackgroundJob\\ExpireTrash with arguments : "}
{"reqId":"W9ptJyjtQk4ZNOxkIueP3AAAACE","level":0,"time":"2018-11-01T03:04:09+00:00","remoteAddr":"115.73.218.169","user":"--","app":"cron","method":"GET","url":"\/cron.php","message":"Finished background job, the job took : 0 seconds, this job is an instance of class : OCA\\Files_Trashbin\\BackgroundJob\\ExpireTrash with arguments : "}
{"reqId":"W9puk6YHQ5rdXVvDt6dFtAAAAAM","level":0,"time":"2018-11-01T03:10:11+00:00","remoteAddr":"115.73.218.169","user":"--","app":"webdav","method":"PROPFIND","url":"\/remote.php\/webdav\/","message":"Exception: {\"Message\":\"HTTP\\\/1.1 401 No 'Authorization: Basic' header found. Either the client didn't send one, or the server is misconfigured, No 'Authorization: Basic' header found. Either the client didn't send one, or the server is misconfigured\",\"Exception\":\"Sabre\\\\DAV\\\\Exception\\\\NotAuthenticated\",\"Code\":0,\"Trace\":\"#0 [internal function]: Sabre\\\\DAV\\\\Auth\\\\Plugin->beforeMethod(Object(Sabre\\\\HTTP\\\\Request), Object(Sabre\\\\HTTP\\\\Response))\\n#1 \\\/var\\\/www\\\/html\\\/owncloud\\\/lib\\\/composer\\\/sabre\\\/event\\\/lib\\\/EventEmitterTrait.php(105): call_user_func_array(Array, Array)\\n#2 \\\/var\\\/www\\\/html\\\/owncloud\\\/lib\\\/composer\\\/sabre\\\/dav\\\/lib\\\/DAV\\\/Server.php(466): Sabre\\\\Event\\\\EventEmitter->emit('beforeMethod', Array)\\n#3 \\\/var\\\/www\\\/html\\\/owncloud\\\/lib\\\/composer\\\/sabre\\\/dav\\\/lib\\\/DAV\\\/Server.php(254): Sabre\\\\DAV\\\\Server->invokeMethod(Object(Sabre\\\\HTTP\\\\Request), Object(Sabre\\\\HTTP\\\\Response))\\n#4 \\\/var\\\/www\\\/html\\\/owncloud\\\/apps\\\/dav\\\/appinfo\\\/v1\\\/webdav.php(63): Sabre\\\\DAV\\\\Server->exec()\\n#5 \\\/var\\\/www\\\/html\\\/owncloud\\\/remote.php(165): require_once('\\\/var\\\/www\\\/html\\\/o...')\\n#6 {main}\",\"File\":\"\\\/var\\\/www\\\/html\\\/owncloud\\\/lib\\\/composer\\\/sabre\\\/dav\\\/lib\\\/DAV\\\/Auth\\\/Plugin.php\",\"Line\":168,\"User\":false}"}
{"reqId":"W9pulKT5@uYqM1wOAROyFQAAAAE","level":0,"time":"2018-11-01T03:10:12+00:00","remoteAddr":"115.73.218.169","user":"--","app":"webdav","method":"PROPFIND","url":"\/remote.php\/webdav\/","message":"Exception: {\"Message\":\"HTTP\\\/1.1 401 No 'Authorization: Basic' header found. Either the client didn't send one, or the server is misconfigured, No 'Authorization: Basic' header found. Either the client didn't send one, or the server is misconfigured\",\"Exception\":\"Sabre\\\\DAV\\\\Exception\\\\NotAuthenticated\",\"Code\":0,\"Trace\":\"#0 [internal function]: Sabre\\\\DAV\\\\Auth\\\\Plugin->beforeMethod(Object(Sabre\\\\HTTP\\\\Request), Object(Sabre\\\\HTTP\\\\Response))\\n#1 \\\/var\\\/www\\\/html\\\/owncloud\\\/lib\\\/composer\\\/sabre\\\/event\\\/lib\\\/EventEmitterTrait.php(105): call_user_func_array(Array, Array)\\n#2 \\\/var\\\/www\\\/html\\\/owncloud\\\/lib\\\/composer\\\/sabre\\\/dav\\\/lib\\\/DAV\\\/Server.php(466): Sabre\\\\Event\\\\EventEmitter->emit('beforeMethod', Array)\\n#3 \\\/var\\\/www\\\/html\\\/owncloud\\\/lib\\\/composer\\\/sabre\\\/dav\\\/lib\\\/DAV\\\/Server.php(254): Sabre\\\\DAV\\\\Server->invokeMethod(Object(Sabre\\\\HTTP\\\\Request), Object(Sabre\\\\HTTP\\\\Response))\\n#4 \\\/var\\\/www\\\/html\\\/owncloud\\\/apps\\\/dav\\\/appinfo\\\/v1\\\/webdav.php(63): Sabre\\\\DAV\\\\Server->exec()\\n#5 \\\/var\\\/www\\\/html\\\/owncloud\\\/remote.php(165): require_once('\\\/var\\\/www\\\/html\\\/o...')\\n#6 {main}\",\"File\":\"\\\/var\\\/www\\\/html\\\/owncloud\\\/lib\\\/composer\\\/sabre\\\/dav\\\/lib\\\/DAV\\\/Auth\\\/Plugin.php\",\"Line\":168,\"User\":false}"}
{"reqId":"W9pumB3k7wxeEVMi6XGBmQAAAAA","level":0,"time":"2018-11-01T03:10:19+00:00","remoteAddr":"27.74.253.151","user":"--","app":"cron","method":"GET","url":"\/cron.php","message":"Started background job of class : OCA\\Files_Versions\\BackgroundJob\\ExpireVersions with arguments : "}
{"reqId":"W9pumB3k7wxeEVMi6XGBmQAAAAA","level":0,"time":"2018-11-01T03:10:19+00:00","remoteAddr":"27.74.253.151","user":"--","app":"cron","method":"GET","url":"\/cron.php","message":"Finished background job, the job took : 0 seconds, this job is an instance of class : OCA\\Files_Versions\\BackgroundJob\\ExpireVersions with arguments : "}

Insert your ownCloud log here

<!--
## If you have suggestions of enhancements
--> 
### Tell us what could be improved:
Owncloud App on IOS took too long to get into each folder and download file,how could I improve that

#2

Hey @senseinube,

could it be possible that you have missed to fill out most of the information?

Independent on the additional info you hopefully provide i think this version should be updated to 10.0.10 ASAP.