Original OwnCloud user cannot see or upload files

Server
1

Hi everyone,

the first user I created when first installing ownCloud cannot upload or view documents. I get an error “forbidden”. However, any new users I create can upload and view documents.

Upon looking into the data directory, the original user “TSTadmin” has different permissions to the other two users. Would this be an issue?

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Is there any way to refresh or delete the original user? I might also add that I have changed the location of the data directory after creating the tstadmin user but have gone through and properly updated the database and such.

Kind regards,
Mark Harwood

2

I wouldn’t delete the initial user, which is usually the admin user. You must have missed something, while moving the data folder. So I would redo or verify this first. Please also check the storage location for the user tstadmin. (Users-panel, enable Show storage location)

3

Hi Alfredb,

thank you for your reply. It’s more than possible that I messed up somewhere. Just seems odd that new users can create files but that one user can’t. When I create a film using SSH in the data directory for that user, nothing new shows up. Do I have to update the mysql database for this user or something?

Sorry but could you provide more information on on showing storage locations for users? I can’t find what you were referencing.

4

Never mind!

Just solved it. in my occ_accounts table in SQL the home directory for TSTadmin was set to just /mnt/owncloud and not /mnt/owncloud/data/tstadmin.

I used the following command to update this value and rebooted. Its not working :slight_smile:

UPDATE oc_accounts SET home="/mnt/owncloud/data/tstadmin" WHERE user_id=“tstadmin”;

For someone who has rarely touched SQL, im kinda proud I figured this out.

THANK YOU FOR YOUR HELP :slight_smile:

5

Yes, you have to run file scanning manually:

sudo -u www-data php occ files:scan --all

Assuming ownCloud v10:

  • Login as user tstadmin, or another admin user
  • Select menu Users
  • Click on the gearwheel down left to open Settings
  • Enable Show storage location
  • Check the contents of the now visible column Storage Location
6

Thanks, good to know that my suspicions were correct. :wink:

7

Hey,

from what i have read in the past this should be handled with care and not used within “normal” operations of ownCloud. I can’t find the post about this currently but it was something about checksums and issues with the sync client.