Hi guys,
What is wrong with Owncloud? I have tried 3 x 8 hour plus downloads with a 100MB + download connection for a 7.8GB file and is has failed 3/3 times. Only the first 8 of 18 files are downloaded. The folder that owncloud creates also doesn't contain the correct information (file names are changed, folders are empty and only a fraction of the intended content is in there)
Steps to reproduce
- Follow link to download
- Click download
- Open files
Expected behaviour
Download should execute in less than 8 hours and when complete have all the files contained within
Actual behaviour
Download takes more than 8 hours and only downloads the final 8 of 18 files
Server configuration
Operating system:
Mac OS 10.12.6
Web server:
Chrome
Database:
PHP version:
ownCloud version: (see ownCloud admin page)
Updated from an older ownCloud or fresh install:
Where did you install ownCloud from:
Signing status (ownCloud 9.0 and above):
Login as admin user into your ownCloud and access
http://example.com/index.php/settings/integrity/failed
paste the results into https://gist.github.com/ and puth the link here.The content of config/config.php:
Log in to the web-UI with an administrator account and click on
'admin' -> 'Generate Config Report' -> 'Download ownCloud config report'
This report includes the config.php settings, the list of activated apps
and other details in a well sanitized form.
or
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder
*ATTENTION:* Do not post your config.php file in public as is. Please use one of the above
methods whenever possible. Both, the generated reports from the web-ui and from occ config:list
consistently remove sensitive data. You still may want to review the report before sending.
If done manually then it is critical for your own privacy to dilligently
remove *all* host names, passwords, usernames, salts and other credentials before posting.
You should assume that attackers find such information and will use them against your systems.List of activated apps:
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder.Are you using external storage, if yes which one: local/smb/sftp/...
Are you using encryption: yes/no
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...
LDAP configuration (delete this part if not used)
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder
Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';
Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.Client configuration
Browser:
Operating system:
Logs
Web server error log
Insert your webserver log hereownCloud log (data/owncloud.log)
Insert your ownCloud log hereBrowser log
Insert your browser log here, this could for example include:
a) The javascript console log
b) The network log
c) ...