Own Cloud Is Agonising Slow, doesn't tag files and incorrectly places files in compressed folder

Hi guys,

What is wrong with Owncloud? I have tried 3 x 8 hour plus downloads with a 100MB + download connection for a 7.8GB file and is has failed 3/3 times. Only the first 8 of 18 files are downloaded. The folder that owncloud creates also doesn't contain the correct information (file names are changed, folders are empty and only a fraction of the intended content is in there)

Steps to reproduce

  1. Follow link to download
  2. Click download
  3. Open files

Expected behaviour

Download should execute in less than 8 hours and when complete have all the files contained within

Actual behaviour

Download takes more than 8 hours and only downloads the final 8 of 18 files

Server configuration

Operating system:
Mac OS 10.12.6

Web server:


PHP version:

ownCloud version: (see ownCloud admin page)

Updated from an older ownCloud or fresh install:

Where did you install ownCloud from:

Signing status (ownCloud 9.0 and above):

Login as admin user into your ownCloud and access 
paste the results into https://gist.github.com/ and puth the link here.

The content of config/config.php:

Log in to the web-UI with an administrator account and click on
'admin' -> 'Generate Config Report' -> 'Download ownCloud config report'
This report includes the config.php settings, the list of activated apps
and other details in a well sanitized form.


If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder

*ATTENTION:* Do not post your config.php file in public as is. Please use one of the above
methods whenever possible. Both, the generated reports from the web-ui and from occ config:list
consistently remove sensitive data. You still may want to review the report before sending.
If done manually then it is critical for your own privacy to dilligently
remove *all* host names, passwords, usernames, salts and other credentials before posting.
You should assume that attackers find such information and will use them against your systems.

List of activated apps:

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder.

Are you using external storage, if yes which one: local/smb/sftp/...

Are you using encryption: yes/no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

LDAP configuration (delete this part if not used)

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';

Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration


Operating system:


Web server error log

Insert your webserver log here

ownCloud log (data/owncloud.log)

Insert your ownCloud log here

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log 
c) ...

Maybe this is the source of your problem? I just have checked https://doc.owncloud.org/server/latest/admin_manual/installation/system_requirements.html and havn't found Mac OS in the list of supported operating systems for the ownCloud server

Thanks for the reply Tom, I think it was just an incredibly slow download process. I let the 8GB download run over the Easter weekend and after a few days it must have completed. We can't use this in a professional environment as usually we wouldn't have the luxury of a long weekend to download a small amount of content. I see this problem across many users with differing OS and from different parts of the world dating back a number of years, it's a shame that nobody has taken the time to address the problem.

From what i know there are projects out there using Petabytes of Data with ownCloud. Maybe its just a matter of the deployment and performance tuning of the host system to get it to work as you expect it? Could be possible as well that a shared hoster (you had posted this in the "Hosting area") is generally not something for a professional environment?

You might want to test against https://demo.owncloud.org/ and check the speed. The credentials are test/test . Note that the server is public to anyone, so don't upload private or confidential data.
The server is reset twice a day, just in case you expect some weird problem.