Own files not accessible


I just installed owncloud on my dedicated server. Everything works as expected, but the most important part does not.

Steps to reproduce
1. Downlouded owncloud to my server and installed via apt-get
2. moved /var/www/owncloud to /var/www/example.com/html
3. Created database
4. Installation vie web interface

Expected behaviour
Directly upload and add files.

Actual behaviour
Users cannot access their own files. On requesting 'All Files' in the UI, oc throws this message:
This operation is forbidden.

Server configuration
Operating system: Ubuntu 16
Web server: Apache2
Database: MySql
PHP version: 7.0

ownCloud log (data/owncloud.log)
No logs

[b]Security & setup warnings]/b]
Your web server is not yet set up properly to allow file synchronization because the WebDAV interface seems to be broken.

Integrity status for oC9+

-> No erros

Never ever move /var/www/owncloud to some other places when installing via packages (Thats valid for EVERY package you're installing via your package manager).


  • use the manual installation instead if you want to install to /var/www/example.com/html
  • use the packages and leave the installation at /var/www/owncloud

Closing as this is an unsupported package usage which is causing the issue here.