Note: I am using Redis for memcache and file-locking, not APCu.
Please help us by providing the following info. Before posting please also check the pinned "Known issues" threads and make sure that you're running the latest available version for your oC release: https://owncloud.org/changelog/
Steps to reproduce
1. User logs into web interface
2. Attempts to access SMB share via External Storage app
3. "Storage not available" error appears -- no files are displayed
Expected behaviour
Tell us what should happen
User should be able to access files/folders for what they have permission via Active Directory security groups
Actual behaviour
Tell us what happens instead
Users receive "Storage not available" error
Server configuration
Operating system: Ubuntu Server 14.04.5
Web server: Apache 2.4.7
Database: MySQL 5.5.52-0ubuntu-.14.04.1
PHP version: PHP 7.0.11-1+deb.sury.org~trusty+1 (cli) ( NTS )
ownCloud version (see ownCloud admin page): 9.1.1
Updated from an older ownCloud or fresh install: Fresh install of ownCloud appliance as VHDX in Hyper-V
ownCloud config.php:
<?php
$CONFIG = array (
'updatechecker' => false,
'instanceid' => 'oc8n1g4f4q1k',
'trusted_domains' =>
array (
0 => 'localhost',
1 => 'REDACTED',
),
'passwordsalt' => 'REDACTED',
'secret' => 'REDACTED',
'datadirectory' => '/var/www/owncloud/data',
'overwrite.cli.url' => 'https://localhost/owncloud',
'dbtype' => 'mysql',
'version' => '9.1.1.3',
'dbname' => 'oc',
'dbhost' => 'localhost',
'dbtableprefix' => 'oc_',
'dbuser' => 'oc_admin',
'dbpassword' => 'REDACTED',
'logtimezone' => 'UTC',
'installed' => true,
'memcache.local' => '\OC\Memcache\Redis',
'filelocking.enabled' => 'true',
'memcache.distributed' => '\OC\Memcache\Redis',
'memcache.locking' => '\OC\Memcache\Redis',
'redis' =>
array (
'host' => 'localhost',
'port' => 6379,
'timeout' => 0,
'dbindex' => 0,
),
'mail_smtpmode' => 'smtp',
'mail_from_address' => 'REDACTED',
'mail_domain' => 'REDACTED',
'mail_smtpsecure' => 'tls',
'mail_smtpauthtype' => 'LOGIN',
'mail_smtpauth' => 1,
'mail_smtphost' => 'REDACTED',
'mail_smtpport' => '587',
'mail_smtpname' => 'REDACTED',
'mail_smtppassword' => 'REDACTED',
'ldapIgnoreNamingRules' => false,
);
ownCloud log (data/owncloud.log, see https://central.owncloud.org/t/how-to-find-webserver-or-oc-logfile-enable-php-logfile/808):
{"reqId":"zTSJS0be73wtiuImnypz","remoteAddr":"192.168.9.1","app":"files_external","message":"Exception: {\"Exception\":\"OCP\\Files\\StorageNotAvailableException\",\"Message\":\"Invalid login\",\"Code\":0,\"Trace\":\"#0 \\/var\\/w$
{"reqId":"79RvQeTlX9Lw5AHwGzoe","remoteAddr":"192.168.9.1","app":"files_external","message":"Exception: {\"Exception\":\"OCP\\Files\\StorageNotAvailableException\",\"Message\":\"Invalid login\",\"Code\":0,\"Trace\":\"#0 \\/var\\/w$
{"reqId":"E4j75S70R327nMPUdU6k","remoteAddr":"192.168.9.1","app":"files_external","message":"Exception: {\"Exception\":\"OCP\\Files\\StorageNotAvailableException\",\"Message\":\"Invalid login\",\"Code\":0,\"Trace\":\"#0 \\/var\\/w$
{"reqId":"gfQqAUUM9Y6pGZL2Jvx5","remoteAddr":"192.168.9.1","app":"files_external","message":"Exception: {\"Exception\":\"OCP\\Files\\StorageNotAvailableException\",\"Message\":\"Invalid login\",\"Code\":0,\"Trace\":\"#0 \\/var\\/w$
{"reqId":"SkNRisIgi5enYiM162QD","remoteAddr":"192.168.9.1","app":"files_external","message":"Exception: {\"Exception\":\"OCP\\Files\\StorageNotAvailableException\",\"Message\":\"Invalid login\",\"Code\":0,\"Trace\":\"#0 \\/var\\/w$
{"reqId":"mMI7btHXZKFNQ\/WzhrIS","remoteAddr":"192.168.9.1","app":"files_external","message":"Exception: {\"Exception\":\"OCP\\Files\\StorageNotAvailableException\",\"Message\":\"Invalid login\",\"Code\":0,\"Trace\":\"#0 \\/var\\/$
{"reqId":"E+i9WbWGnz1+mEEVw7xk","remoteAddr":"192.168.9.1","app":"files_external","message":"Exception: {\"Exception\":\"OCP\\Files\\StorageNotAvailableException\",\"Message\":\"Invalid login\",\"Code\":0,\"Trace\":\"#0 \\/var\\/w$
Special configuration (external storage, external authentication, reverse proxy, server-side-encryption):
Integrity status for oC9+
Login as admin user into your ownCloud and access
http://example.com/index.php/settings/integrity/failed
paste the results here. "No errors have been found."
