I’m using ownCloud 9.0.2.2 for a while. Since 4 days I can’t access my owncloud due to timeout errors. I just changed nothing.
I can’t access my cloud via browser, desktop-client or app.
See my Desktopclient-Error-Log here
03-16 14:11:36:767 0x1802300 TIMEOUT virtual void OCC::CheckServerJob::slotTimeout()
03-16 14:11:36:767 0x1802300 "Keine Verbindung zu ownCloud auf <a href="https://jansandigsowncloud.spdns.org">https://jansandigsowncloud.spdns.org</a>
Zeitüberschreitung"
03-16 14:11:36:771 0x1802300 Account "ObiJanKenobi@jansandigsowncloud.spdns.org" disconnected or paused, terminating or descheduling sync folders
Server configuration
Operating system: Resbian
Web server: Apache2 2.4.10
Database:
PHP version:
ownCloud version (see ownCloud admin page): 9.0.2.2
Updated from an older ownCloud or fresh install: fresh
Special configuration (external storage, external authentication, reverse proxy, server-side-encryption): none
ownCloud log (data/owncloud.log)
My apache2.log-File
[Thu Mar 16 06:25:21.449384 2017] [ssl:warn] [pid 884] AH01906: 127.0.1.1:443:0 server certificate is a CA certi$
[Thu Mar 16 06:25:21.449654 2017] [ssl:warn] [pid 884] AH01909: 127.0.1.1:443:0 server certificate does NOT incl$
[Thu Mar 16 06:25:21.451166 2017] [mpm_prefork:notice] [pid 884] AH00163: Apache/2.4.10 (Raspbian) OpenSSL/1.0.1$
[Thu Mar 16 06:25:21.451260 2017] [core:notice] [pid 884] AH00094: Command line: '/usr/sbin/apache2'
[Thu Mar 16 10:17:18.198776 2017] [ssl:warn] [pid 725] AH01906: 127.0.1.1:443:0 server certificate is a CA certi$
[Thu Mar 16 10:17:18.200636 2017] [ssl:warn] [pid 725] AH01909: 127.0.1.1:443:0 server certificate does NOT incl$
[Thu Mar 16 10:17:19.769336 2017] [ssl:warn] [pid 874] AH01906: 127.0.1.1:443:0 server certificate is a CA certi$
[Thu Mar 16 10:17:19.769555 2017] [ssl:warn] [pid 874] AH01909: 127.0.1.1:443:0 server certificate does NOT incl$
[Thu Mar 16 10:17:19.790781 2017] [mpm_prefork:notice] [pid 874] AH00163: Apache/2.4.10 (Raspbian) OpenSSL/1.0.1$
[Thu Mar 16 10:17:19.791012 2017] [core:notice] [pid 874] AH00094: Command line: '/usr/sbin/apache2'
Some months ago, I had an issue with the storage but now I’m using 77%, so there is some space left.
Do you have any suggestions what I can do? Thank you very mutch Jan!
I had a case like that some time ago with zero responsiveness on any way to access the owncloud server. It helped to restart all services which are in my case nginx, php5-fpm and mysql. I would suspect mysql, so try to restart that first.
Hey guys thanks for the fast reply. Unfortunatly the restart option didn’t work for me. I also checked my port-configuration and everything is normal. I’m planing to migrate to NC 11 during my next hollyday but now my OC has to work again =)
So there must be a connection available, cause there is no error -missed page-. But what does is time out error mean?
Can you call any other resource on that VHost besides your owncloud installation? Some plain HTML or text file or an info.php with <?php phpinfo(); ?> to sort out network and general webserver config issues.
Unfortunately everything I want to call in my browser doesn’t work. If I typ in my-dns-server.org/info.php same timeout error but if I do my-dns-server.org/ddd.php (so a file that doesn’t exists) there is the same timeout error. So it seems to me that I try to connect but the connection is not possible.
traceroute to jansandigsowncloud.spdns.org (88.72.11.114), 30 hops max, 60 byte packets
1 fritz.box (192.168.178.1) 0.495 ms 0.540 ms 0.782 ms
2 dslb-084-059-064-001.084.059.pools.vodafone-ip.de (84.59.64.1) 18.521 ms 18.740 ms 18.714 ms
3 * * *
4 188.111.206.213 (188.111.206.213) 20.947 ms 20.923 ms 20.904 ms
5 dslb-088-072-011-114.088.072.pools.vodafone-ip.de (88.72.11.114) 34.978 ms 35.008 ms 35.496 ms
