Hi, I’m being charged 1 Euro a month for something by “ownCloud GmbH”. I’ve been trialing loads of different things over the past couple of weeks and I do remember doing something, somewhere, that might have attracted such a charge but now I can’t remember where to go to cancel it. Any ideas?
Maybe it was https://owncloud.online/ ?
Dear @christiaan,
on registering for a trial account for ownCloud.online our payment provider checks your entered payment data (credit card or debit) if a payment is processable. If your bank accepts this request we know that this is a verified and legit bank account and - furthermore - person. We need to have this check to block spam and fake accounts which harmed us in the past.
So, to wrap it up, this is not an actual payment but a payment check.
If you have any further questions please feel free to contact me via info@owncloud.online.
Best regards
Florian Lenz
Product Manager ownCloud.online
1 Like
Florian, sorry, my mistake. I didn’t pay proper attention. It was a payment and a refund. Not two payments. Thanks for getting back to me.
2 Likes
I had a similar concern before with small verification charges during trial sign-ups. In many cases it’s just a temporary payment check from the provider to verify the card, not an actual subscription fee. It’s good that the explanation was shared here, as it can definitely confuse users who are trying multiple services.