Owncloud qnap files dont exist

I’m having a problem, I have an owncloud running in a qnap, there are a couple of files that I see in the qnap, via browser, I see it in my pc folder but when I try to open it it tells me that the file does not exist.

You are trying to access the files in your browser or on your desktop with the sync client?

solved, it was windows error since it does not read routes with more than 250 characters, thanks!

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