ownCloud server login

Steps to reproduce

Expected behaviour

load owncloud page

Actual behaviour

Error received:
This page isn’t working
If the problem continues, contact the site owner.

Server configuration

Operating system:

Web server:

Database: MySql

**PHP version:**

ownCloud version:

Updated from an older ownCloud or fresh install:
fresh install
Where did you install ownCloud from:

sudo wget https://download.owncloud.org/community/owncloud-latest.tar.bz2
sudo tar -xvf owncloud-latest.tar.bz2

**Signing status (ownCloud 9.0 and above):**

Login as admin user into your ownCloud and access
paste the results into https://gist.github.com/ and puth the link here.

**The content of config/config.php:** receive an error 

Log in to the web-UI with an administrator account and click on
‘admin’ -> ‘Generate Config Report’ -> ‘Download ownCloud config report’
This report includes the config.php settings, the list of activated apps
and other details in a well sanitized form.


If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder

ATTENTION: Do not post your config.php file in public as is. Please use one of the above
methods whenever possible. Both, the generated reports from the web-ui and from occ config:list
consistently remove sensitive data. You still may want to review the report before sending.
If done manually then it is critical for your own privacy to dilligently
remove all host names, passwords, usernames, salts and other credentials before posting.
You should assume that attackers find such information and will use them against your systems.

**List of activated apps:**   

none I receive an error for the occ in the terminal, “Could not open input file occ”

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder.

Are you using external storage, if yes which one:
external hdd
Are you using encryption: yes/no
don’t know
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…

LDAP configuration (delete this part if not used)

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';

Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration


Operating system:


Web server error log

Insert your webserver log here

ownCloud log (data/owncloud.log)

Insert your ownCloud log here 

I have checked the log file and it seems to be a bunch of info on a single line. Is that the one?

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log 
c) ...

HI I have tried to install owncloud on mi raspberry pi. everything was working fine and I got to create the initial admin. After I got an error that I should change the permission to 0770 so I did it using chmod. I closed the terminal and the page reloaded and I got an error 'this page can't load' 
I'm really lost at this point and don't know what to do next. Any help would be highly appreciated.

You really should try to fill up the template, at least with die relevant config stuff.

BTW, HTTP Status: 599 Network connect timeout error

1 Like

Hi Alfred, Thank you for responding, I’m trying to provide as much as info as possible. I’m still looking for info. I already updates some of the information. Now I’m trying to get the config/config.php data but when I open the file there is like over 500 lines of code and comment. Do I have to post the full file with so many lines ?

No, or not yet. It’s a networking issue, I would fix that first.

1 Like

Could you please point me in the right direction? I checked the link you shared but not sure what to do with that information.
The things I managed to check so far is the /var/www/owncloud/config/config.php file. There is no IP address info in the file. I’m not even sure that this is relevant. I also managed to check the /var/www/owncloud/data/owncloud.log and I noticed the IP address listed there does not match the one I’m using to connect in the browser. Is this info relevant or was I wasting my time?