in my company we are heavily using Owncloud between departments, in order to have, for each role in different department, a custom visibility of only few files or folder which come from a single source tree.
The filesystem is physically on a NAS, and it is mounted from the Owncloud server with SMB, directly from the interface.
To be clear, we are using a file structure as:
/root_folder – only admin has access
__/Folder_A. – only admin has access
____/Folder_A_a – admin and users X, Y
____/Folder_A_b – admin and users Y, K
__/Folder_B – only admin has access
____/Folder_B_a – admin and users Y, K
This configuration works great in the web access, while the clients, in Windows only and for users X, Y and K (so not for the admin) sometimes delete locally the files and somehow block the synchronisation.
My users are not able to replicate systematically the issue, they claim the fact that every 2-3 days some folders become unavailable on their Pc, while they are still able to access from the main web interface.
It seems an issue which affects the Windows client only, Mac users does not have these issues.
Sometimes the issue disappears rebooting the Windows Pc, sometimes not. The “force synchronisation” form the client does nothing: all markers remain green, so it “seems” there are not errors, as in the server log which seems to be completely clean.
I’m thinking to remove the SMB mount from OwnCloud GUI and use the operating system mounting (we are using the Unebootin distribution), does anybody knows if this may solve this case?
Thank you in advance for helping!
Folders disappear in the local synced folder
The folders are still available on the web interface
Steps to reproduce
Unable to reproduce
Operating system: Unebootint (Ubuntu)
Web server: Apache
PHP version: 7
ownCloud version: latest
Storage backend (external storage): NAS with Samba from Owncloud GUI
Client version: Windows, latest
Operating system: Windows
OS language: Italian