Steps to reproduce
- Passwords resets not working for users via WebUI
- Password Changes as admin isn’t working for users
- Command Line wont take password reset command
Expected behaviour
Tell us what should happen
Actual behaviour
Tell us what happens instead
Server configuration
Operating system:
Ubuntu 20
Web server:
Database:
PHP version:
7.4
ownCloud version: (see ownCloud admin page)
Updated from an older ownCloud or fresh install:
Where did you install ownCloud from:
Signing status (ownCloud 9.0 and above):
Login as admin user into your ownCloud and access
http://example.com/index.php/settings/integrity/failed
paste the results into https://gist.github.com/ and puth the link here.
The content of config/config.php:
root@Owncloud-22:/var/www/owncloud/config# cat config.php
<?php
$CONFIG = array (
'passwordsalt' => '6Ez5hmelnHXwel6JWptSHwJ1NMiUtB',
'secret' => 'd5Bls24dHNdRgKi9hcHEjCPTZ60mja182o1l22QmyEqe5TFr',
'trusted_domains' =>
array (
0 => 'localhost',
1 => '20.124.5.128',
2 => 'mywebsite.com',
),
'datadirectory' => '/var/www/owncloud/data',
'overwrite.cli.url' => 'mywebsite.com',
'dbtype' => 'mysql',
'version' => '10.9.0.3',
'dbname' => 'owncloud',
'dbhost' => 'localhost',
'dbtableprefix' => 'oc_',
'mysql.utf8mb4' => true,
'dbuser' => 'owncloud',
'dbpassword' => '******',
'allow_user_to_change_mail_address' => '',
'logtimezone' => 'UTC',
'apps_paths' =>
array (
0 =>
array (
'path' => '/var/www/owncloud/apps',
'url' => '/apps',
'writable' => false,
),
1 =>
array (
'path' => '/var/www/owncloud/apps-external',
'url' => '/apps-external',
'writable' => true,
),
),
'installed' => true,
'instanceid' => 'ocg9w8vy2pqn',
'memcache.local' => '\\OC\\Memcache\\APCu',
'memcache.locking' => '\\OC\\Memcache\\Redis',
'redis' =>
array (
'host' => '127.0.0.1',
'port' => '6379',
),
'theme' => '',
'loglevel' => 0,
'maintenance' => false,
'mail_domain' => 'mysite.com',
'mail_from_address' => 'ncdbanotifications',
'mail_smtpmode' => 'smtp',
'mail_smtpauth' => 1,
'mail_smtphost' => 'smtp.gmail.com',
'mail_smtpport' => '465',
'mail_smtpname' => '****@email',
'mail_smtppassword' => '********',
'enable_certificate_management' => true,
'mail_smtpsecure' => 'ssl',
);
```
Log in to the web-UI with an administrator account and click on
'admin' -> 'Generate Config Report' -> 'Download ownCloud config report'
This report includes the config.php settings, the list of activated apps
and other details in a well sanitized form.
or
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder
*ATTENTION:* Do not post your config.php file in public as is. Please use one of the above
methods whenever possible. Both, the generated reports from the web-ui and from occ config:list
consistently remove sensitive data. You still may want to review the report before sending.
If done manually then it is critical for your own privacy to dilligently
remove *all* host names, passwords, usernames, salts and other credentials before posting.
You should assume that attackers find such information and will use them against your systems.
```
**List of activated apps:**
```
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder.
```
**Are you using external storage, if yes which one:** local/smb/sftp/...
**Are you using encryption:** yes/no
**Are you using an external user-backend, if yes which one:** LDAP/ActiveDirectory/Webdav/...
#### LDAP configuration (delete this part if not used)
```
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder
Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';
Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.
```
### Client configuration
**Browser:**
**Operating system:**
### Logs
#### Web server error log
```
Insert your webserver log here
```
#### ownCloud log (data/owncloud.log)
```
Insert your ownCloud log here
```
#### Browser log
```
Insert your browser log here, this could for example include:
a) The javascript console log
b) The network log
c) ...
```