Problem uploading xlsx from Desktop Client, impossible to write. Help!

Good morning, glad to appear for this community.
My problem is the following, I need to upload some xlsx with more than 10 MB in size, some even 60 MB, the fact is that if I upload them through the web everything goes perfect, but if I try to download or upload it (synchronize it) with the desktop client I can’t write a mistake.
Can somebody help me?
Greetings and thanks
Versión Desktop Client: 2.5.4 build (11415)
Versión Web Server: 10.2.1 (stable)

Expected behaviour

Tell us what should happen

Actual behaviour

Tell us what happens instead

Steps to reproduce

Server configuration

Operating system:

Web server:

Database:

PHP version:

ownCloud version:

Storage backend (external storage):

Client configuration

Client version:

Operating system:

OS language:

Qt version used by client package (Linux only, see also Settings dialog):

Client package (From ownCloud or distro) (Linux only):

Installation path of client:

Logs

Please use Gist (https://gist.github.com/) or a similar code paster for longer
logs.

Template for output < 10 lines

  1. Client logfile: Output of owncloud --logwindow or owncloud --logfile log.txt
    (On Windows using cmd.exe, you might need to first cd into the ownCloud directory)
    (See also http://doc.owncloud.org/desktop/2.2/troubleshooting.html#client-logfile )

  2. Web server error log:

  3. Server logfile: ownCloud log (data/owncloud.log):

Could you check the client log for errors for the xlsx file?

Here you can find more information:
https://doc.owncloud.org/desktop/2.5/troubleshooting.html#log-files

1 Like

Please also have a look in the log files on the server and detail a little bit your setup. Are you using docker & reverse proxy or just a plain installation?

2 Likes

It is solved, it was the server that covered a specific header. Thanks and regards

2 Likes

I don’t quite understand your resolution, but I’m glad it’s fixed. It would be really cool if you could detail the exact error message you saw in the logs, which led you to the solution and which settings you had to change exactly.

**10-03 09:13:00:626 [ info sync.engine ]: #### Reconcile end #################################################### 15627 ms**

**10-03 09:13:00:637 [ debug sync.database.sql ] [ OCC::SqlQuery::bindValue ]: SQL bind 1 QVariant(QString, "hg.xlsx")**

**10-03 09:13:00:637 [ debug sync.database.sql ] [ OCC::SqlQuery::exec ]: SQL exec "SELECT lastTryEtag, lastTryModtime, retrycount, errorstring, lastTryTime, ignoreDuration, renameTarget, errorCategory, requestId FROM blacklist WHERE path=?1 COLLATE NOCASE"**

**10-03 09:13:00:702 [ info sync.engine ]: Permissions of the root folder: "DNVCKRS"**

**10-03 09:13:00:703 [ debug sync.database.sql ] [ OCC::SqlQuery::exec ]: SQL exec "SELECT fingerprint FROM datafingerprint"**

**10-03 09:13:00:703 [ debug sync.database.sql ] [ OCC::SqlQuery::bindValue ]: SQL bind 1 QVariant(int, 1)**

**10-03 09:13:00:703 [ debug sync.database.sql ] [ OCC::SqlQuery::exec ]: SQL exec "SELECT path FROM selectivesync WHERE type=?1"**

**10-03 09:13:00:726 [ debug sync.statustracker ] [ OCC::SyncFileStatusTracker::slotAboutToPropagate ]: Investigating "hg.xlsx" 0 8**

**10-03 09:13:00:726 [ debug sync.database.sql ] [ OCC::SqlQuery::bindValue ]: SQL bind 1 QVariant(qlonglong, 2051789222892906640)**

**10-03 09:13:00:727 [ debug sync.database.sql ] [ OCC::SqlQuery::exec ]: SQL exec "SELECT path, inode, modtime, type, md5, fileid, remotePerm, filesize, ignoredChildrenRemote, contentchecksumtype.name || ':' || contentChecksum FROM metadata LEFT JOIN checksumtype as contentchecksumtype ON metadata.contentChecksumTypeId == contentchecksumtype.id WHERE phash=?1"**

**10-03 09:13:00:727 [ debug sync.database ] [ OCC::SyncJournalDb::commitInternal ]: Transaction commit "post treewalk" and starting new transaction**

**10-03 09:13:00:728 [ debug sync.database.sql ] [ OCC::SqlQuery::exec ]: SQL exec "SELECT tmpfile, etag, errorcount, path FROM downloadinfo"**

**10-03 09:13:00:728 [ debug sync.database.sql ] [ OCC::SqlQuery::exec ]: SQL exec "SELECT path,transferid FROM uploadinfo"**

**10-03 09:13:00:729 [ debug sync.database.sql ] [ OCC::SqlQuery::exec ]: SQL exec "SELECT path FROM blacklist"**

**10-03 09:13:00:729 [ debug sync.database ] [ OCC::SyncJournalDb::commitInternal ]: Transaction commit "post stale entry removal" and starting new transaction**

**10-03 09:13:00:729 [ info sync.engine ]: #### Post-Reconcile end #################################################### 15730 ms**

**10-03 09:13:00:738 [ warning sync.configfile ]: Remote Interval is less than 5 seconds, reverting to 30000**

**10-03 09:13:00:739 [ warning sync.configfile ]: Remote Interval is less than 5 seconds, reverting to 30000**

**10-03 09:13:00:750 [ info gui.folder ]: #### Propagation start ####################################################**