Single user-client shows internal server error, other clients/users are fine (Parent of share should be unique)

Server
1

Read something about multiple entries in db

./occ files:scan ####USERID###
Exception during scan: Parent of share should be unique
tried
Error while running version expire background job · Issue #24914 · owncloud/core · GitHub - comment PVince81

Steps to reproduce

  1. every time user-x logs in, gets internal server error, user-y has no problems

Expected behaviour

Expected a file list

Actual behaviour

shows blank page no error.
cleared browser cache, changed browser, used other machine, didnt help

Server configuration

centos 7

Web server:
apache httpd-2.4.6

Database:
mariadb 5.5.56

PHP version:
php 7.0

ownCloud version: (see ownCloud admin page)
10.0.3 stable

Updated from an older ownCloud or fresh install:
updated from older version

Where did you install ownCloud from:
Vendor : obs://s2.owncloud.com/ce
URL : http://www.owncloud.org

Signing status (ownCloud 9.0 and above):

Login as admin user into your ownCloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results into https://gist.github.com/ and puth the link here.

occ entry we cant explain
other additional files are due to fooling around with themes/images

The content of config/config.php:

<?php $CONFIG = array ( 'instanceid' => 'xxxxxxxxxxxxx', 'datadirectory' => '/var/data/owncloud/data', 'dbtype' => 'mysql', 'dbhost' => 'localhost', 'dbuser' => 'owncloud', 'dbname' => 'owncloud', 'dbpassword' => 'xxxxxxxxxxxxxx', 'passwordsalt' => 'xxxxxxxxxxxxxxxx', 'secret' => 'xxxxxxxxxxxxxxx', 'trusted_domains' => array ( 0 => 'drive.xxxxxxxxxxxxxxx.com', 1 => 'xxxxxxxxxxxxxxx.home', ), 'overwrite.cli.url' => 'https://drive.xxxxxxxxxxxx.com', 'version' => '10.0.3.3', 'dbtableprefix' => 'oc_', 'logtimezone' => 'UTC', 'installed' => true, 'ldapIgnoreNamingRules' => false, 'updatechecker' => false, 'theme' => '', 'loglevel' => 1, 'maintenance' => false, ); **List of activated apps:** Enabled: - activity: 2.3.6 - calendar: 1.5.4 - comments: 0.3.0 - configreport: 0.1.1 - dav: 0.3.0 - federatedfilesharing: 0.3.1 - federation: 0.1.0 - files: 1.5.1 - files_external: 0.7.1 - files_pdfviewer: 0.8.2 - files_sharing: 0.10.1 - files_texteditor: 2.2.1 - files_trashbin: 0.9.1 - files_versions: 1.3.0 - files_videoplayer: 0.9.8 - firstrunwizard: 1.1 - gallery: 16.0.2 - market: 0.2.2 - notifications: 0.3.1 - provisioning_api: 0.5.0 - systemtags: 0.3.0 - templateeditor: 0.1 - updatenotification: 0.2.1 - user_ldap: 0.9.1 Disabled: - bookmarks - contacts - documents - encryption - external - files_antivirus - theme-example - user_external **Are you using external storage, if yes which one:** local/smb/sftp/... local on a glustermount **Are you using encryption:** yes/no no **Are you using an external user-backend, if yes which one:** LDAP/ActiveDirectory/Webdav/... ldap #### LDAP configuration (delete this part if not used) ldap works for all users ### Client configuration **Browser:** edge/firefox/chromium **Operating system:** windows/linux ### Logs #### Web server error log ``` Insert your webserver log here ``` #### ownCloud log (data/owncloud.log) ``` Insert your ownCloud log here ``` #### Browser log ``` Insert your browser log here, this could for example include: a) The javascript console log b) The network log c) ... ```
2

What is the difference between the user in question and the other users?

How does he access owncloud?

Can you see errors in the owncloud.log file when the user accesses owncloud?

3

same as all other users
access via client and webbrowsers
log shows nothing

./occ files:scan ###user-hash#####
Exception during scan: Parent of share should be unique

4

Did you try the occ files:clean command?

Do you have external storage and how are they mounted?

I think you can try this fix

Some Users can not log in
5

thanks

going to try occ files:clean first
let them check if this works for them first

6

Your suggestion fixed my problem!
Thanks

7

Glad I could help you out :slight_smile: