Steps to reproduce
- Login as admin = OK
- Login as user = 504 Gateway Time-out
Expected behaviour
Simply login as user
Actual behaviour
504 Gateway Time-out
Server configuration
Operating system: Ubuntu 16.04.3 LTS, all updates applied
Web server: Apache
Database: MySQL 5.7.20
PHP version: 7.0.18
ownCloud version: (see ownCloud admin page) 10.0.3 (stable)
Updated from an older ownCloud or fresh install: Fresh install
Where did you install ownCloud from: installation script
Signing status (ownCloud 9.0 and above): ??
The content of config/config.php:
{
“config”: {
“instanceid”: “oct9c3w7wtcx”,
“passwordsalt”: “REMOVED SENSITIVE VALUE”,
“secret”: “REMOVED SENSITIVE VALUE”,
“trusted_domains”: [
“intranet.bcasmart.com”
],
“datadirectory”: “/var/www/vhosts/bcasmart.com/httpdocs/oc/data”,
“overwrite.cli.url”: “https://intranet.bcasmart.com”,
“dbtype”: “mysql”,
“version”: “10.0.3.3”,
“dbname”: “ocbcalive”,
“dbhost”: “localhost:3306”,
“dbtableprefix”: “oc_”,
“mysql.utf8mb4”: true,
“dbuser”: “REMOVED SENSITIVE VALUE”,
“dbpassword”: “REMOVED SENSITIVE VALUE”,
“logtimezone”: “UTC”,
“installed”: true,
“memcache.local”: “\OC\Memcache\Redis”,
“memcache.locking”: “\OC\Memcache\Redis”,
“memcache.distributed”: “\OC\Memcache\Redis”,
“filelocking.enabled”: “true”,
“redis”: {
“host”: “localhost”,
“port”: 6379,
“timeout”: 0,
“dbindex”: 0
},
“files_external_allow_create_new_local”: true
},
“integritychecker”: {
“passing”: true,
“enabled”: true,
“result”:
},
**List of activated apps:**
Enabled:
- comments: 0.3.0
- configreport: 0.1.1
- dav: 0.3.0
- federatedfilesharing: 0.3.1
- federation: 0.1.0
- files: 1.5.1
- files_external: 0.7.1
- files_trashbin: 0.9.1
- files_versions: 1.3.0
- files_videoplayer: 0.9.8
- firstrunwizard: 1.1
- market: 0.2.2
- notifications: 0.3.1
- provisioning_api: 0.5.0
- systemtags: 0.3.0
- templateeditor: 0.1
- updatenotification: 0.2.1
Disabled:
- encryption
- external
- files_antivirus
- files_sharing
- theme-example
- user_external
Are you using external storage, if yes which one: local
Are you using encryption: no
Are you using an external user-backend, if yes which one: none
Client configuration
Browser: Chrome latest version
Operating system: Win10
Logs
Web server error log:
don’t know how to retrieve it
ownCloud log (data/owncloud.log)
I had to delete it as it was around 70Gb!
Browser log: don’t know how to retrieve it
I’ve struggled a lot with files permissions and finally managed to get all accesses after applying the standard OC permissions (script found on the forum). By the way, admin access is now fully working, but user access always returns this “Gateway 504 error - nginx” message…
I’m not a system administrator (or you’d have to torture me), so I don’t really know how to troubleshoot this… By the way, I’m disconcerted by the size of the OC logfile: any clue here?
Thanks in advance for any help!
I can give a try if I can reverse back to the current status…
