[SOLVED] Getting Error "Encountered problem accessing the folder /" on fresh and old install

tahseenjamal · June 28, 2021, 8:18am

Steps to reproduce

Install owncloud
Login

Expected behaviour

Folders should show up and default sample files

Actual behaviour

Showing no folders and instead Error “Encountered problem accessing the folder /”
It seems that it is trying to access / path, which is why it is getting this error
Even when in configuration the path is /var/www/html/owncloud/data

Server configuration

Operating system: Ubuntu 20.04

Web server: Nginx

Database: MySQL

PHP version: 7.4

ownCloud version: 10.7

Updated from an older ownCloud or fresh install: Fresh Install. Even old version on a different server is giving same problem even when it was working before

Where did you install ownCloud from: From Owncloud Website manual install

Signing status (ownCloud 9.0 and above):

Login as admin user into your ownCloud and access 
No errors have been found.

The content of config/config.php:

1 <?php
1 $CONFIG = array (
2 ‘instanceid’ => ‘occpw3kbfa63’,
3 ‘passwordsalt’ => ‘fmObTjxEtbqro2FhhLW6bI2P/D+TFb’,
4 ‘secret’ => ‘qRqZEcDouq+9BPPfYPCcwgkE92zx9rsSDEJiCcr5ioX7EpXR’,
5 ‘trusted_domains’ =>
6 array (
7 0 => ‘192.168.1.70’,
8 ),
9 ‘datadirectory’ => ‘/var/www/html/owncloud/data’,
10 ‘overwrite.cli.url’ => ‘http://192.168.1.70’,
11 ‘dbtype’ => ‘mysql’,
12 ‘version’ => ‘10.7.0.4’,
13 ‘dbname’ => ‘owncloud’,
14 ‘dbhost’ => ‘localhost’,
15 ‘dbtableprefix’ => ‘oc_’,
16 ‘mysql.utf8mb4’ => true,
17 ‘dbuser’ => ‘ownclouduser’,
18 ‘dbpassword’ => ‘test’,
19 ‘logtimezone’ => ‘UTC’,
20 ‘apps_paths’ =>
21 array (
22 0 =>
23 array (
24 | ‘path’ => ‘/var/www/html/owncloud/apps’,
25 | ‘url’ => ‘/apps’,
26 | ‘writable’ => false,
27 ),
28 1 =>
29 array (
30 | ‘path’ => ‘/var/www/html/owncloud/apps-external’,
31 | ‘url’ => ‘/apps-external’,
32 | ‘writable’ => true,
33 ),
34 ),
35 ‘installed’ => true,
36 );

{
    "system": {
        "instanceid": "occpw3kbfa63",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "192.168.1.70"
        ],
        "datadirectory": "\/var\/www\/html\/owncloud\/data",
        "overwrite.cli.url": "http:\/\/192.168.1.70",
        "dbtype": "mysql",
        "version": "10.7.0.4",
        "dbname": "owncloud",
        "dbhost": "localhost",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "logtimezone": "UTC",
        "apps_paths": [
            {
                "path": "\/var\/www\/html\/owncloud\/apps",
                "url": "\/apps",
                "writable": false
            },
            {
                "path": "\/var\/www\/html\/owncloud\/apps-external",
                "url": "\/apps-external",
                "writable": true
            }
        ],
        "installed": true
    }
}

List of activated apps:

Enabled:
  - activity:
    - Version: 2.6.0
    - Path: /var/www/html/owncloud/apps/activity
  - comments:
    - Version: 0.3.0
    - Path: /var/www/html/owncloud/apps/comments
  - configreport:
    - Version: 0.2.0
    - Path: /var/www/html/owncloud/apps/configreport
  - dav:
    - Version: 0.6.0
    - Path: /var/www/html/owncloud/apps/dav
  - federatedfilesharing:
    - Version: 0.5.0
    - Path: /var/www/html/owncloud/apps/federatedfilesharing
  - federation:
    - Version: 0.1.0
    - Path: /var/www/html/owncloud/apps/federation
  - files:
    - Version: 1.5.2
    - Path: /var/www/html/owncloud/apps/files
  - files_external:
    - Version: 0.7.1
    - Path: /var/www/html/owncloud/apps/files_external
  - files_mediaviewer:
    - Version: 1.0.4
    - Path: /var/www/html/owncloud/apps/files_mediaviewer
  - files_pdfviewer:
    - Version: 0.11.2
    - Path: /var/www/html/owncloud/apps/files_pdfviewer
  - files_sharing:
    - Version: 0.14.0
    - Path: /var/www/html/owncloud/apps/files_sharing
  - files_texteditor:
    - Version: 2.3.0
    - Path: /var/www/html/owncloud/apps/files_texteditor
  - files_trashbin:
    - Version: 0.9.1
    - Path: /var/www/html/owncloud/apps/files_trashbin
  - files_versions:
    - Version: 1.3.0
    - Path: /var/www/html/owncloud/apps/files_versions
  - firstrunwizard:
    - Version: 1.2.0
    - Path: /var/www/html/owncloud/apps/firstrunwizard
  - market:
    - Version: 0.6.0
    - Path: /var/www/html/owncloud/apps/market
  - notifications:
    - Version: 0.5.2
    - Path: /var/www/html/owncloud/apps/notifications
  - provisioning_api:
    - Version: 0.5.0
    - Path: /var/www/html/owncloud/apps/provisioning_api
  - systemtags:
    - Version: 0.3.0
    - Path: /var/www/html/owncloud/apps/systemtags
  - templateeditor:
    - Version: 0.4.0
    - Path: /var/www/html/owncloud/apps/templateeditor
  - updatenotification:
    - Version: 0.2.1
    - Path: /var/www/html/owncloud/apps/updatenotification
Disabled:
  - admin_audit:
    - Path: /var/www/html/owncloud/apps/admin_audit
  - announcementcenter:
    - Path: /var/www/html/owncloud/apps/announcementcenter
  - customgroups:
    - Path: /var/www/html/owncloud/apps/customgroups
  - encryption:
    - Path: /var/www/html/owncloud/apps/encryption
  - enterprise_key:
    - Path: /var/www/html/owncloud/apps/enterprise_key
  - external:
    - Path: /var/www/html/owncloud/apps/external
  - files_antivirus:
    - Path: /var/www/html/owncloud/apps/files_antivirus
  - files_classifier:
    - Path: /var/www/html/owncloud/apps/files_classifier
  - files_external_dropbox:
    - Path: /var/www/html/owncloud/apps/files_external_dropbox
  - files_external_ftp:
    - Path: /var/www/html/owncloud/apps/files_external_ftp
  - files_ldap_home:
    - Path: /var/www/html/owncloud/apps/files_ldap_home
  - files_lifecycle:
    - Path: /var/www/html/owncloud/apps/files_lifecycle
  - firewall:
    - Path: /var/www/html/owncloud/apps/firewall
  - graphapi:
    - Path: /var/www/html/owncloud/apps/graphapi
  - guests:
    - Path: /var/www/html/owncloud/apps/guests
  - metrics:
    - Path: /var/www/html/owncloud/apps/metrics
  - oauth2:
    - Path: /var/www/html/owncloud/apps/oauth2
  - openidconnect:
    - Path: /var/www/html/owncloud/apps/openidconnect
  - password_policy:
    - Path: /var/www/html/owncloud/apps/password_policy
  - ransomware_protection:
    - Path: /var/www/html/owncloud/apps/ransomware_protection
  - sharepoint:
    - Path: /var/www/html/owncloud/apps/sharepoint
  - systemtags_management:
    - Path: /var/www/html/owncloud/apps/systemtags_management
  - theme-enterprise:
    - Path: /var/www/html/owncloud/apps/theme-enterprise
  - user_external:
    - Path: /var/www/html/owncloud/apps/user_external
  - user_ldap:
    - Path: /var/www/html/owncloud/apps/user_ldap
  - user_shibboleth:
    - Path: /var/www/html/owncloud/apps/user_shibboleth
  - windows_network_drive:
    - Path: /var/www/html/owncloud/apps/windows_network_drive
  - wopi:
    - Path: /var/www/html/owncloud/apps/wopi
  - workflow:
    - Path: /var/www/html/owncloud/apps/workflow

Are you using external storage, if yes which one: NO

Are you using encryption: yes/no - SSL

Are you using an external user-backend, if yes which one: NO

LDAP configuration (delete this part if not used)

 There are no commands defined in the "ldap" namespace.

Client configuration

Browser: Safari / Firefox

Operating system: MacOSX

Logs

Web server error log

Insert your webserver log here

ownCloud log (data/owncloud.log)

{"reqId":"jfswMEI1LfppwDxEDoJV","level":3,"time":"2021-06-28T08:04:57+00:00","remoteAddr":"192.168.1.12","user":"admin","app":"PHP","method":"GET","url":"\/index.php\/core\/ajax\/appconfig.php?app=core&key=umgmt_set_password&defaultValue=false&action=getValue","message":"Undefined variable: app at \/var\/www\/html\/owncloud\/core\/ajax\/appconfig.php#38"}

alfredb · June 28, 2021, 9:07am

Before what? Upgrade?

Either the access rights for the ownCloud tree are not set properly, or there is something wrong in your webserver config.

tahseenjamal · June 28, 2021, 9:47am

@alfredb

These are two servers. On one server I did a fresh install, still facing the same issue

I have shared configuration file. Let me know what are the access rights of the owncloud folders - if there is an link

alfredb · June 28, 2021, 9:53am

As described here: Post-Installation Steps

tahseenjamal · June 28, 2021, 10:35am

owncloud is also set to www-data:www-data

but still this issue

alfredb · June 28, 2021, 12:26pm

As I mentioned above, if the access rights are OK

you should check the webserver config. Unfortunately I cannot help here, as I don’t know how to config Nginx. And AFAIK it is not officially recommended by ownCloud.

tahseenjamal · June 28, 2021, 12:41pm

@alfredb one observation of nginx access.log as there are some 404

“GET /index.php/apps/files/ajax/getstoragestats.php?dir=%2F HTTP/1.1” 404 201 “-” “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/14.1.1 Safari/605.1.15”

is that how it should be like

GET /index.php/apps/files/ajax/getstoragestats.php?dir=%2F

Also nginx in sites-available folder has owncloud file, which is as follows

server {
listen 80;
root /var/www/html/owncloud;
index index.php index.html index.htm;
server_name 192.168.1.70;
location / {

try_files $uri /index.php$is_args$args;
}

location ~ .php$ {
try_files $uri =404;
fastcgi_pass unix:/run/php/php-fpm.sock;
fastcgi_index index.php;
fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;
include fastcgi_params;
}
}

tahseenjamal · June 29, 2021, 7:39am

This is the correct nginx file format with SSL and it works with OwnCloud version 10
Sharing so that anyone else needs can use it

server {
     listen 80;
     if ($host = domain_name.tld) {
        return 301 https://$host$request_uri:443;
     } 
	server_name domain_name.tld;
}

server {
    listen 443 ssl;
    
    server_name domain_name.tld;

    ssl_certificate /etc/ssl/certs/domain_name.tld_ssl_certificate.cer;
    ssl_certificate_key /etc/ssl/certs/domain_name.tld_private_key.key;

    # Add headers to serve security related headers
    add_header X-Content-Type-Options nosniff;
    add_header X-XSS-Protection "1; mode=block";
    add_header X-Robots-Tag none;
    add_header X-Download-Options noopen;
    add_header X-Permitted-Cross-Domain-Policies none;
    add_header Referrer-Policy no-referrer;

    #I found this header is needed on Ubuntu, but not on Arch Linux. 
    add_header X-Frame-Options "SAMEORIGIN";

    # Path to the root of your installation
    root /var/www/html/owncloud;

    access_log /var/log/nginx/owncloud.access;
    error_log /var/log/nginx/owncloud.error;

    location = /robots.txt {
        allow all;
        log_not_found off;
        access_log off;
    }

    # The following 2 rules are only needed for the user_webfinger app.
    # Uncomment it if you're planning to use this app.
    #rewrite ^/.well-known/host-meta /public.php?service=host-meta last;
    #rewrite ^/.well-known/host-meta.json /public.php?service=host-meta-json
    # last;

    location = /.well-known/carddav {
        return 301 $scheme://$host/remote.php/dav;
    }
    location = /.well-known/caldav {
       return 301 $scheme://$host/remote.php/dav;
    }

    location ~ /.well-known/acme-challenge {
      allow all;
    }

    # set max upload size
    client_max_body_size 512M;
    fastcgi_buffers 64 4K;

    # Disable gzip to avoid the removal of the ETag header
    gzip off;

    # Uncomment if your server is build with the ngx_pagespeed module
    # This module is currently not supported.
    #pagespeed off;

    error_page 403 /core/templates/403.php;
    error_page 404 /core/templates/404.php;

    location / {
       rewrite ^ /index.php;
    }

    location ~ ^/(?:build|tests|config|lib|3rdparty|templates|data)/ {
       deny all;
    }
    location ~ ^/(?:\.|autotest|occ|issue|indie|db_|console) {
       deny all;
     }

    location ~ ^/(?:index|remote|public|cron|core/ajax/update|status|ocs/v[12]|updater/.+|ocs-provider/.+|core/templates/40[34])\.php(?:$|/) {
       include fastcgi_params;
       fastcgi_split_path_info ^(.+\.php)(/.*)$;
       try_files $fastcgi_script_name =404;
       fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;
       fastcgi_param PATH_INFO $fastcgi_path_info;
       #Avoid sending the security headers twice
       fastcgi_param modHeadersAvailable true;
       fastcgi_param front_controller_active true;
       fastcgi_pass unix:/run/php/php7.4-fpm.sock;
       fastcgi_intercept_errors on;
       fastcgi_request_buffering off;
    }

    location ~ ^/(?:updater|ocs-provider)(?:$|/) {
       try_files $uri/ =404;
       index index.php;
    }

    # Adding the cache control header for js and css files
    # Make sure it is BELOW the PHP block
    location ~* \.(?:css|js)$ {
        try_files $uri /index.php$uri$is_args$args;
        add_header Cache-Control "public, max-age=7200";
        # Add headers to serve security related headers (It is intended to
        # have those duplicated to the ones above)
        add_header X-Content-Type-Options nosniff;
        add_header X-XSS-Protection "1; mode=block";
        add_header X-Robots-Tag none;
        add_header X-Download-Options noopen;
        add_header X-Permitted-Cross-Domain-Policies none;
        add_header Referrer-Policy no-referrer;
        # Optional: Don't log access to assets
        access_log off;
   }

   location ~* \.(?:svg|gif|png|html|ttf|woff|ico|jpg|jpeg)$ {
        try_files $uri /index.php$uri$is_args$args;
        # Optional: Don't log access to other assets
        access_log off;
   }
}

alfredb · June 29, 2021, 7:53am

Glad to read it works now. So it really was the webserver config, as I guessed.

tahseenjamal · June 29, 2021, 8:01am

Hi @alfredb yes, it was indeed nginx configuration. I didn’t think that so many parameters of nginx were really required. Thank you so much

system · September 27, 2021, 8:01am

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