When I open up my contacts, the page starts to load in the web viewer, but it just spins and spins. I’m not able to sync any of my devices to my stored contacts. This occurred after I updated many contacts, especially merging contacts and adding images.
I’ve tried removing and re adding the contacts app, but it is the same. I’ve figured out how to access the log, but I have no idea how to read it, or what information to look for. Please help, as I am a complete beginner. I’m happy to provide the information I can, but I don’t know what information is needed. I don’t know how to recreate this problem, etc.
I’m running own cloud as a docker container, and everything else is functioning correctly. I have my contacts backed up separately, and I would be happy to erase and start over to find the issue. However, I don’t want to lose my other files already on the server.
| version |
10.15.3.0 |
| versionstring |
10.15.3 |
| edition |
Community |
index.php/settings/integrity/failed returns: No errors have been found.
Checking the log again, I think it may be related to:
{"reqId":"7e34c78e-49b9-4a97-87db-da79ab0d33bd","level":3,"time":"2025-06-19T22:18:31+00:00","remoteAddr":"XXX.XX.X.X","user":"USERNAME","app":"PHP","method":"GET","url":"\/remote.php\/dav\/files\/USERNAME\/misc\/m-t0627-01511-00434%20(2).jpg?x=336&y=336&c=&preview=1","message":"exif_read_data(): Incorrect APP1 Exif Identifier Code at \/var\/www\/owncloud\/lib\/private\/legacy\/image.php#399"}
(I’ve removed my name and the IP Address listed)
Following this message, there are about 30 errors related to different contacts that look like:
{"reqId":"6fptn8sCXT16xmUGIWc6","level":2,"time":"2025-06-19T09:06:07+00:00","remoteAddr":"XXX.XX.X.X","user":"USERNAME","app":"dav","method":"DELETE","url":"\/remote.php\/dav\/addressbooks\/users\/USERNAME\/contacts\/04bc3d9c-f55a-4241-96a2-929245fe8433.vcf","message":"Could not get node for path: \"addressbooks\/users\/USERNAME\/contacts\/04bc3d9c-f55a-4241-96a2-929245fe8433.vcf\" : Card not found"}
With some searching, it looks like there is something wrong with an image, presumably a contact image, which I was updating around the time the service went down.
I still have no idea what do do with this information. Can anyone here help?