"This installation package is not supported by this processor type. Contact your product vendor."

Expected behaviour

Windows Owncloud client 2.7.6 should install and run.

Actual behaviour

Error message:
The installer fails with this message:
“This installation package is not supported by this processor type. Contact your product vendor.”

Steps to reproduce

  1. run Parallels desktop on an Intel-based Mac OSX
  2. run a Windows 10 guest OS
  3. run the owncloud client installer
  4. wonder why Intel is not a supported processor type

Server configuration

-----> Owncloud server info irrelevant, client won’t install on windows.

Operating system:

Web server:


PHP version:

ownCloud version:

Storage backend (external storage):

Client configuration

Client version: 2.7.6

Operating system: Windows 10 Pro running as a guest OS on Mac Parallels Desktop
in Windows, CPU reports as: Intel® Core™ i5-1038NG7 CPU @ 2.00GHz 2.00 GHz
The host OS is OSX “Big Sur” 11.2.3 on 2ghz Quad-Core Intel Core i5

Parallels Desktop 16 for Mac “pro edition”
Version 16.1.3 (49160)

OS language: English (US)

Qt version used by client package (Linux only, see also Settings dialog):

Client package (From ownCloud or distro) (Linux only):

Installation path of client:


Please use Gist (https://gist.github.com/) or a similar code paster for longer

Template for output < 10 lines

  1. Client logfile: Output of owncloud --logwindow or owncloud --logfile log.txt
    (On Windows using cmd.exe, you might need to first cd into the ownCloud directory)
    (See also http://doc.owncloud.org/desktop/2.2/troubleshooting.html#client-logfile )

  2. Web server error log:

  3. Server logfile: ownCloud log (data/owncloud.log):

What is the exact installer binary? Please post the full file name?

Is this 32-bit or 64-bit Windows running in your Parallels? Could you post the full system information?

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