Unable to access remotely

Steps to reproduce

1.be on a network outside of your home network
2.attempt to connect by any means aka desktop app, internet page, android app

Expected behaviour

When I first installed owncloud and got it setup I was able to connect when not on my home network but now for some reason I am no longer able to connect by any means when I am not connected to my home network. I even tried to setup a VPN to my home network and it still won’t connect to my owncloud server.

Actual behaviour

In the app it states no connection to owncloud at http://publicIP/owncloud. timeout Connection timed out.

Server configuration

Operating system:
Linux Mint
Web server:


PHP version:

ownCloud version: (see ownCloud admin page)
The web portal says version 10.7.0 (Stable)
Updated from an older ownCloud or fresh install:
I believe it has updated. I have my desktop set to auto update every morning
Where did you install ownCloud from:
I followed a youtube video a year or so ago on setting it up so I can’t remember for sure where I got it from

Signing status (ownCloud 9.0 and above):

Login as admin user into your ownCloud and access 
paste the results into https://gist.github.com/ and puth the link here.

I am not seeing this option and when I try and manually type it in it takes me back to the files area.

The content of config/config.php:

Log in to the web-UI with an administrator account and click on
'admin' -> 'Generate Config Report' -> 'Download ownCloud config report'
This report includes the config.php settings, the list of activated apps
and other details in a well sanitized form.


If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder

*ATTENTION:* Do not post your config.php file in public as is. Please use one of the above
methods whenever possible. Both, the generated reports from the web-ui and from occ config:list
consistently remove sensitive data. You still may want to review the report before sending.
If done manually then it is critical for your own privacy to dilligently
remove *all* host names, passwords, usernames, salts and other credentials before posting.
You should assume that attackers find such information and will use them against your systems.

List of activated apps:

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder.

Are you using external storage, if yes which one: local/smb/sftp/…
Are you using encryption: yes/no
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…

Client configuration

Operating system:
Linux mint and android os


Web server error log

Insert your webserver log here

ownCloud log (data/owncloud.log)

Insert your ownCloud log here

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log 
c) ...

Not sure what is being asked in some of these fields so if they are needed please let me know how to get the info for you.

Thanks for your help

If you can access from your home network, I don’t think the problem is related with ownCloud. It might be a networking issue.

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