Unable to open files after moving data directory

Server
1

Steps to reproduce

  1. Successfully login to webdav or app
  2. Click on directory
  3. Click on file

Expected behaviour

File should display (picture, video, etc)

Actual behaviour

App gives error “The requested URL was not found on this server” and webdav gives error “Not found”

Server configuration

Operating system: Ubuntu 20.04.2

Web server: Apache

Database: MySQL

PHP version: 7.4

ownCloud version: (see ownCloud admin page) latest

Updated from an older ownCloud or fresh install: fresh install

Where did you install ownCloud from: command line

Signing status (ownCloud 9.0 and above):

Login as admin user into your ownCloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results into https://gist.github.com/ and puth the link here.

The content of config/config.php:

Log in to the web-UI with an administrator account and click on
'admin' -> 'Generate Config Report' -> 'Download ownCloud config report'
This report includes the config.php settings, the list of activated apps
and other details in a well sanitized form.

or 

If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder

{
    "system": {
        "memcache.local": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "updatechecker": false,
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "localhost",
            "sanitized",
            "sanitized"
        ],
        "datadirectory": "\/mnt\/owncloud\/data",
        "overwrite.cli.url": "http:\/\/localhost",
        "dbtype": "mysql",
        "version": "10.8.0.4",
        "dbname": "owncloud",
        "dbhost": "localhost",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "logtimezone": "UTC",
        "apps_paths": [
            {
                "path": "\/var\/www\/owncloud\/apps",
                "url": "\/apps",
                "writable": false
            },
            {
                "path": "\/var\/www\/owncloud\/apps-external",
                "url": "\/apps-external",
                "writable": true
            }
        ],
        "installed": true,
        "instanceid": "ocea44e9w4mj",
        "loglevel": 4
    }
}


*ATTENTION:* Do not post your config.php file in public as is. Please use one of the above
methods whenever possible. Both, the generated reports from the web-ui and from occ config:list
consistently remove sensitive data. You still may want to review the report before sending.
If done manually then it is critical for your own privacy to dilligently
remove *all* host names, passwords, usernames, salts and other credentials before posting.
You should assume that attackers find such information and will use them against your systems.

List of activated apps:

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder.

Enabled:

  • activity:
    • Version: 2.6.1
    • Path: /var/www/owncloud/apps/activity
  • comments:
    • Version: 0.3.0
    • Path: /var/www/owncloud/apps/comments
  • configreport:
    • Version: 0.2.0
    • Path: /var/www/owncloud/apps/configreport
  • dav:
    • Version: 0.6.0
    • Path: /var/www/owncloud/apps/dav
  • federatedfilesharing:
    • Version: 0.5.0
    • Path: /var/www/owncloud/apps/federatedfilesharing
  • federation:
    • Version: 0.1.0
    • Path: /var/www/owncloud/apps/federation
  • files:
    • Version: 1.5.2
    • Path: /var/www/owncloud/apps/files
  • files_external:
    • Version: 0.8.0
    • Path: /var/www/owncloud/apps/files_external
  • files_mediaviewer:
    • Version: 1.0.4
    • Path: /var/www/owncloud/apps/files_mediaviewer
  • files_pdfviewer:
    • Version: 0.12.2
    • Path: /var/www/owncloud/apps/files_pdfviewer
  • files_sharing:
    • Version: 0.14.0
    • Path: /var/www/owncloud/apps/files_sharing
  • files_texteditor:
    • Version: 2.3.1
    • Path: /var/www/owncloud/apps/files_texteditor
  • files_trashbin:
    • Version: 0.9.1
    • Path: /var/www/owncloud/apps/files_trashbin
  • files_versions:
    • Version: 1.3.0
    • Path: /var/www/owncloud/apps/files_versions
  • firstrunwizard:
    • Version: 1.2.0
    • Path: /var/www/owncloud/apps/firstrunwizard
  • market:
    • Version: 0.6.1
    • Path: /var/www/owncloud/apps/market
  • notifications:
    • Version: 0.5.4
    • Path: /var/www/owncloud/apps/notifications
  • provisioning_api:
    • Version: 0.5.0
    • Path: /var/www/owncloud/apps/provisioning_api
  • systemtags:
    • Version: 0.3.0
    • Path: /var/www/owncloud/apps/systemtags
  • templateeditor:
    • Version: 0.4.0
    • Path: /var/www/owncloud/apps/templateeditor
  • updatenotification:
    • Version: 0.2.1
    • Path: /var/www/owncloud/apps/updatenotification
      Disabled:
  • admin_audit:
    • Path: /var/www/owncloud/apps/admin_audit
  • announcementcenter:
    • Path: /var/www/owncloud/apps/announcementcenter
  • customgroups:
    • Path: /var/www/owncloud/apps/customgroups
  • encryption:
    • Path: /var/www/owncloud/apps/encryption
  • enterprise_key:
    • Path: /var/www/owncloud/apps/enterprise_key
  • external:
    • Path: /var/www/owncloud/apps/external
  • files_antivirus:
    • Path: /var/www/owncloud/apps/files_antivirus
  • files_classifier:
    • Path: /var/www/owncloud/apps/files_classifier
  • files_external_dropbox:
    • Path: /var/www/owncloud/apps/files_external_dropbox
  • files_external_ftp:
    • Path: /var/www/owncloud/apps/files_external_ftp
  • files_ldap_home:
    • Path: /var/www/owncloud/apps/files_ldap_home
  • files_lifecycle:
    • Path: /var/www/owncloud/apps/files_lifecycle
  • firewall:
    • Path: /var/www/owncloud/apps/firewall
  • graphapi:
    • Path: /var/www/owncloud/apps/graphapi
  • guests:
    • Path: /var/www/owncloud/apps/guests
  • metrics:
    • Path: /var/www/owncloud/apps/metrics
  • oauth2:
    • Path: /var/www/owncloud/apps/oauth2
  • openidconnect:
    • Path: /var/www/owncloud/apps/openidconnect
  • password_policy:
    • Path: /var/www/owncloud/apps/password_policy
  • ransomware_protection:
    • Path: /var/www/owncloud/apps/ransomware_protection
  • sharepoint:
    • Path: /var/www/owncloud/apps/sharepoint
  • systemtags_management:
    • Path: /var/www/owncloud/apps/systemtags_management
  • theme-enterprise:
    • Path: /var/www/owncloud/apps/theme-enterprise
  • user_external:
    • Path: /var/www/owncloud/apps/user_external
  • user_ldap:
    • Path: /var/www/owncloud/apps/user_ldap
  • user_shibboleth:
    • Path: /var/www/owncloud/apps/user_shibboleth
  • web:
    • Path: /var/www/owncloud/apps/web
  • windows_network_drive:
    • Path: /var/www/owncloud/apps/windows_network_drive
  • wopi:
    • Path: /var/www/owncloud/apps/wopi
  • workflow:
    • Path: /var/www/owncloud/apps/workflow

Are you using external storage, if yes which one: no

Are you using encryption: no

Are you using an external user-backend, if yes which one: no

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder



Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration

Browser: Chrome, app

Operating system: MacOS

Logs

Web server error log

Insert your webserver log here

ownCloud log (data/owncloud.log)

Insert your ownCloud log here

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log 
c) ...

These logs are all large, not sure what all you need, please let me know!

2

On both the web interface and app I am able to see the type of file, file name, size, etc but unable to open any file.

3

How did you move the data directory? Did you follow the official method from the docs? BTW, it’s the one and only way that works.

1 Like
5

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