Unexpected server response. PDF.js v1.1.469 (build: f06aa6a) Message: Unexpected server response (500) while retrieving PDF

HI Team,
i am getting below error when i was trying to access PDF file.
Please help me on it.

Unexpected server response.

PDF.js v1.1.469 (build: f06aa6a)
Message: Unexpected server response (500) while retrieving PDF

Do you have encryption enabled?

1 Like

Yes
encryption in enabled.

please send us logfiles

Hi All,

I have exactly the same error with newly created users. Encryption is enabled
what is strange is that my profile (admin) do not have this issue.
and when I added admin rights to users having this issue, it remain the same.
To be complete, users can open files they dropped on the Owncloud portal, but cannot open file dropped by other users.
It is an infrastructure I just recovered and in the future I want to disable encryption (to complicated to manage as to many users from various area)

Thx for your help !

Frederic

In the post from three years ago, nobody ever replied with the log files, are you looking to provide any?
I would recommend to open up a new server topic and fill out the template, so the users of this forum have all the required information to help you effectively.

1 Like

OK, I will oen a new topic.

Maybe better to close it as no lgofile provided in the past.

1 Like