Update macOS desktop client from 2.11.1 to 3.1.0 crashes on restart

Setup: MacBook Pro 15" 2018 running macOS 12.6.3 and OC desktop client 2.11.1. All current updates for macOS 12.6.3 installed.

Tried to: Update OC desktop client when prompted to update upon starting OC desktop client. The installation seemed to work, but automatic start of new version crashes. Here’s the crash log:


Translated Report (Full Report Below)

Process: owncloud [88727]
Path: /Applications/owncloud.app/Contents/MacOS/owncloud
Identifier: com.owncloud.desktopclient
Version: 3.1.0.9872 (3.1.0.9872)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 502

Date/Time: 2023-02-05 14:12:42.7544 +0100
OS Version: macOS 12.6.3 (21G419)
Report Version: 12
Bridge OS Version: 7.2 (20P3045)
Anonymous UUID: 666EF731-08C0-B924-E571-50ABDB94C7B6

Time Awake Since Boot: 680000 seconds

System Integrity Protection: enabled

Crashed Thread: 5 Qt bearer thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0xffffffff00000001
Exception Codes: 0x0000000000000001, 0xffffffff00000001
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [88727]

VM Region Info: 0xffffffff00000001 is not in any region. Bytes after previous region: 18446603331926589442
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
VM_ALLOCATE 7ffffffa7000-7ffffffa8000 [ 4K] r-x/r-x SM=ALI
—>
UNUSED SPACE AT END

Thread 0:: Dispatch queue: com.apple.main-thread
0 QtCore 0x10ffb633e QObjectPrivate::addConnection(int, QObjectPrivate::Connection*) + 398
1 QtCore 0x10ffbd303 QMetaObjectPrivate::connect(QObject const*, int, QMetaObject const*, QObject const*, int, QMetaObject const*, int, int*) + 659
2 QtCore 0x10ffbc73c QObject::connect(QObject const*, char const*, QObject const*, char const*, Qt::ConnectionType) + 4268
3 QtNetwork 0x10debd62d QNetworkConfigurationManager::QNetworkConfigurationManager(QObject*) + 157
4 owncloud 0x10d4a6ead 0x10d47b000 + 179885
5 owncloud 0x10d481b60 0x10d47b000 + 27488
6 dyld 0x11d3ff52e start + 462

Thread 1:
0 libsystem_pthread.dylib 0x7ff805584f48 start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x7ff805584f48 start_wqthread + 0

Thread 3:
0 libsystem_pthread.dylib 0x7ff805584f48 start_wqthread + 0

Thread 4:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x7ff805554d5a __select + 10
1 CoreFoundation 0x7ff805677679 __CFSocketManager + 641
2 libsystem_pthread.dylib 0x7ff8055894e1 _pthread_start + 125
3 libsystem_pthread.dylib 0x7ff805584f6b thread_start + 15

Thread 5 Crashed:: Qt bearer thread
0 QtCore 0x10fd4af17 QMutex::lock() + 55
1 QtNetwork 0x10dec0091 QNetworkConfigurationManagerPrivate::configurationAdded(QExplicitlySharedDataPointer) + 273
2 QtNetwork 0x10df476cc QNetworkConfigurationManagerPrivate::qt_static_metacall(QObject*, QMetaObject::Call, int, void**) + 972
3 QtCore 0x10ffb891f QObject::event(QEvent*) + 591
4 QtCore 0x10ff830e8 QCoreApplicationPrivate::notify_helper(QObject*, QEvent*) + 88
5 QtCore 0x10ff82d84 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 196
6 QtCore 0x10ff8461c QCoreApplicationPrivate::sendPostedEvents(QObject*, int, QThreadData*) + 1004
7 QtCore 0x10fffcbe9 QEventDispatcherUNIX::processEvents(QFlagsQEventLoop::ProcessEventsFlag) + 105
8 QtCore 0x10ff7e246 QEventLoop::exec(QFlagsQEventLoop::ProcessEventsFlag) + 598
9 QtCore 0x10fd47990 QThread::exec() + 192
10 QtCore 0x10fd49833 QThreadPrivate::start(void*) + 547
11 libsystem_pthread.dylib 0x7ff8055894e1 _pthread_start + 125
12 libsystem_pthread.dylib 0x7ff805584f6b thread_start + 15

Thread 5 crashed with X86 Thread State (64-bit):
rax: 0xffffffff00000001 rbx: 0xffffffff00000001 rcx: 0x0000000000000000 rdx: 0x0000000000000001
rdi: 0x0000600001788d78 rsi: 0x0000000000000003 rbp: 0x000070000cd46a00 rsp: 0x000070000cd469f0
r8: 0x0000000110193910 r9: 0x0000000000000000 r10: 0x00007ff80554d3ba r11: 0x0000000000000203
r12: 0x0000000000000000 r13: 0x000070000cd46a70 r14: 0x0000600001096d80 r15: 0x0000600001096d60
rip: 0x000000010fd4af17 rfl: 0x0000000000010292 cr2: 0xffffffff00000001

Logical CPU: 4
Error Code: 0x00000004 (no mapping for user data read)
Trap Number: 14

Thread 5 instruction stream:
48 83 c1 18 48 89 cf 5d-e9 ec 0b 00 00 66 2e 0f H…H…]…f…
1f 84 00 00 00 00 00 66-90 55 48 89 e5 5d e9 b6 …f.UH…]…
fd ff ff 66 0f 1f 44 00-00 55 48 89 e5 41 56 53 …f…D…UH…AVS
31 c9 ba 01 00 00 00 31-c0 f0 48 0f b1 17 48 89 1…1…H…H.
c3 48 0f 44 d9 75 05 5b-41 5e 5d c3 48 83 fb 04 .H.D.u.[A^].H…
73 0e be ff ff ff ff 5b-41 5e 5d e9 69 00 00 00 s…[A^].i…
[80]3b 00 74 ed e8 13 7a-37 00 49 89 c6 48 8b 43 .;.t…z7.I…H.C <==
08 49 39 c6 74 26 b9 01-00 00 00 31 c0 f0 48 0f .I9.t&…1…H.
b1 4b 18 74 0e 48 8d 7b-18 be ff ff ff ff e8 36 .K.t.H.{…6
00 00 00 4c 89 73 08 5b-41 5e 5d c3 83 43 10 01 …L.s.[A^]…C…
5b 41 5e 5d c3 48 89 c7-e8 ec da fd ff 66 2e 0f [A^].H…f…
1f 84 00 00 00 00 00 66-90 55 48 89 e5 be ff ff …f.UH…

Binary Images:
0x10fd1c000 - 0x11027bfff org.qt-project.QtCore (5.15) /Applications/owncloud.app/Contents/Frameworks/QtCore.framework/Versions/5/QtCore
0x10de35000 - 0x10df60fff org.qt-project.QtNetwork (5.15) <54a9cfcb-e137-34e6-9107-3925feefe89c> /Applications/owncloud.app/Contents/Frameworks/QtNetwork.framework/Versions/5/QtNetwork
0x10d47b000 - 0x10d5aefff com.owncloud.desktopclient (3.1.0.9872) <8dbb1bcf-713f-38e2-96a4-d4d1c377e473> /Applications/owncloud.app/Contents/MacOS/owncloud
0x11d3fa000 - 0x11d465fff dyld () <006a3e6f-3cd3-34d9-b0f2-ed6bd67a95a6> /usr/lib/dyld
0x7ff805583000 - 0x7ff80558efff libsystem_pthread.dylib (
) /usr/lib/system/libsystem_pthread.dylib
0x7ff80554b000 - 0x7ff805582fff libsystem_kernel.dylib () /usr/lib/system/libsystem_kernel.dylib
0x7ff8055d0000 - 0x7ff805ad2fff com.apple.CoreFoundation (6.9) <93c48919-68af-367e-9a67-db4159bc962c> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x0 - 0xffffffffffffffff ??? (
) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.0G resident=0K(0%) swapped_out_or_unallocated=1.0G(100%)
Writable regions: Total=1.2G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.2G(100%)

                            VIRTUAL   REGION 

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 1
ColorSync 212K 24
CoreServices 21.2M 7
Kernel Alloc Once 8K 1
MALLOC 258.2M 34
MALLOC guard page 24K 6
MALLOC_MEDIUM (reserved) 600.0M 5 reserved VM address space (unallocated)
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
ObjC additional data 15K 1
STACK GUARD 56.0M 6
Stack 10.5M 6
VM_ALLOCATE 16K 4
__CTF 756 1
__DATA 22.8M 368
__DATA_CONST 19.2M 207
__DATA_DIRTY 772K 123
__FONT_DATA 4K 1
__LINKEDIT 652.7M 36
__TEXT 390.7M 384
__UNICODE 592K 1
dyld private memory 1024K 1
mapped file 131.3M 14
shared memory 772K 16
=========== ======= =======
TOTAL 2.5G 1248
TOTAL, minus reserved VM space 1.5G 1248


Full Report

{“app_name”:“owncloud”,“timestamp”:“2023-02-05 14:12:56.00 +0100”,“app_version”:“3.1.0.9872”,“slice_uuid”:“8dbb1bcf-713f-38e2-96a4-d4d1c377e473”,“build_version”:“3.1.0.9872”,“platform”:1,“bundleID”:“com.owncloud.desktopclient”,“share_with_app_devs”:1,“is_first_party”:0,“bug_type”:“309”,“os_version”:“macOS 12.6.3 (21G419)”,“incident_id”:“48092E19-F781-4D81-9595-0837EF4B6992”,“name”:“owncloud”}
{
“uptime” : 680000,
“procLaunch” : “2023-02-05 14:12:40.7766 +0100”,
“procRole” : “Foreground”,
“version” : 2,
“userID” : 502,
“deployVersion” : 210,
“modelCode” : “MacBookPro15,1”,
“procStartAbsTime” : 684100320454160,
“coalitionID” : 45166,
“osVersion” : {
“train” : “macOS 12.6.3”,
“build” : “21G419”,
“releaseType” : “User”
},
“captureTime” : “2023-02-05 14:12:42.7544 +0100”,
“incident” : “48092E19-F781-4D81-9595-0837EF4B6992”,
“bug_type” : “309”,
“pid” : 88727,
“procExitAbsTime” : 684102297345330,
“cpuType” : “X86-64”,
“procName” : “owncloud”,
“procPath” : “/Applications/owncloud.app/Contents/MacOS/owncloud”,
“bundleInfo” : {“CFBundleShortVersionString”:“3.1.0.9872”,“CFBundleVersion”:“3.1.0.9872”,“CFBundleIdentifier”:“com.owncloud.desktopclient”},
“storeInfo” : {“deviceIdentifierForVendor”:“CE56736D-6B09-5C73-9A29-4EC9D5C4A3E3”,“thirdParty”:true},
“parentProc” : “launchd”,
“parentPid” : 1,
“coalitionName” : “com.owncloud.desktopclient”,
“crashReporterKey” : “666EF731-08C0-B924-E571-50ABDB94C7B6”,
“bridgeVersion” : {“build”:“20P3045”,“train”:“7.2”},
“sip” : “enabled”,
“vmRegionInfo” : “0xffffffff00000001 is not in any region. Bytes after previous region: 18446603331926589442 \n REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL\n VM_ALLOCATE 7ffffffa7000-7ffffffa8000 [ 4K] r-x/r-x SM=ALI \n—> \n UNUSED SPACE AT END”,
“isCorpse” : 1,
“exception” : {“codes”:“0x0000000000000001, 0xffffffff00000001”,“rawCodes”:[1,-4294967295],“type”:“EXC_BAD_ACCESS”,“signal”:“SIGSEGV”,“subtype”:“KERN_INVALID_ADDRESS at 0xffffffff00000001”},
“termination” : {“flags”:0,“code”:11,“namespace”:“SIGNAL”,“indicator”:“Segmentation fault: 11”,“byProc”:“exc handler”,“byPid”:88727},
“vmregioninfo” : “0xffffffff00000001 is not in any region. Bytes after previous region: 18446603331926589442 \n REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL\n VM_ALLOCATE 7ffffffa7000-7ffffffa8000 [ 4K] r-x/r-x SM=ALI \n—> \n UNUSED SPACE AT END”,
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“faultingThread” : 5,
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“sharedCache” : {
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“size” : 19331678208,
“uuid” : “b6d97ead-9d19-3228-adaa-cca8452c02d2”
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“vmSummary” : “ReadOnly portion of Libraries: Total=1.0G resident=0K(0%) swapped_out_or_unallocated=1.0G(100%)\nWritable regions: Total=1.2G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.2G(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nActivity Tracing 256K 1 \nColorSync 212K 24 \nCoreServices 21.2M 7 \nKernel Alloc Once 8K 1 \nMALLOC 258.2M 34 \nMALLOC guard page 24K 6 \nMALLOC_MEDIUM (reserved) 600.0M 5 reserved VM address space (unallocated)\nMALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)\nObjC additional data 15K 1 \nSTACK GUARD 56.0M 6 \nStack 10.5M 6 \nVM_ALLOCATE 16K 4 \n__CTF 756 1 \n__DATA 22.8M 368 \n__DATA_CONST 19.2M 207 \n__DATA_DIRTY 772K 123 \n__FONT_DATA 4K 1 \n__LINKEDIT 652.7M 36 \n__TEXT 390.7M 384 \n__UNICODE 592K 1 \ndyld private memory 1024K 1 \nmapped file 131.3M 14 \nshared memory 772K 16 \n=========== ======= ======= \nTOTAL 2.5G 1248 \nTOTAL, minus reserved VM space 1.5G 1248 \n”,
“legacyInfo” : {
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}
},
“trialInfo” : {
“rollouts” : [
{
“rolloutId” : “5ffde50ce2aacd000d47a95f”,
“factorPackIds” : {

  },
  "deploymentId" : 240000247
},
{
  "rolloutId" : "5fc94383418129005b4e9ae0",
  "factorPackIds" : {

  },
  "deploymentId" : 240000584
}

],
“experiments” : [

]
}
}

Did you submit the crash report from the client? What’s the crash ID?

Shown in the 2nd screenshot:
[Troubleshooting] Add information about Crash Report and ID · Issue #326 · owncloud/docs-client-desktop · GitHub

Sorry, OC didn‘t display the dialog to send a crash log. In the meantime I‘ve reinstalled 2.11.1 from a Time Machine backup.

On both MBP’s, the 15-inch Intel and another, a 16-inch M1, both running the same version of macOS, I had to first delete the owncloud.app from Applications before installing the most recent client, now 3.2.0, for macOS. Everything seems to be working as expected now.

Somewhere somebody mentioned not finding the option to show Settings when right-clicking the own cloud icon in the System bar. It evidently has been renamed to Show ownCloud.

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