Upgrade 10.2.0 > 10.3.2 'OC_Mount_Config' not found

scoobydrvr · February 15, 2020, 9:49pm

Steps to reproduce

Install and configure 10.2.0
Update to 10.3.2 per manual_upgrade.html
Error encountered during occ upgrade command

Expected behaviour

Successful update

Actual behaviour

Chatter in update log about “App [app name] is not know at the marketplace”
Exception thrown after updating database:
“An unhandled exception has been thrown:
Error: Class ‘OC_Mount_Config’ not found in /var/www/html/owncloud/apps/files_external/appinfo/app.php:34”
Unable to access owncloud web interface after disabling maintenance mode (webpage attempts to perform update and fails)

Server configuration

Operating system:
Ubuntu 18.04 LTS

Web server:
Apache2

Database:
Mariadb

PHP version:
7.1

ownCloud version: (see ownCloud admin page)
10.2.0

Updated from an older ownCloud or fresh install:
Updating from older version

Where did you install ownCloud from:
Manual install from download.owncloud.org/community

Signing status (ownCloud 9.0 and above):
Unable to log into web interface (see Actual Behavior)

The content of config/config.php:

{
“system”: {
“instanceid”: “oc48x9dsucr4”,
“passwordsalt”: “REMOVED SENSITIVE VALUE”,
“secret”: “REMOVED SENSITIVE VALUE”,
“trusted_domains”: [
“192.168.1.5”
],
“datadirectory”: “/mnt/Owncloud”,
“overwrite.cli.url”: “http://192.168.1.5/owncloud”,
“dbtype”: “mysql”,
“version”: “10.2.0.5”,
“dbname”: “owncloud”,
“dbhost”: “localhost”,
“dbtableprefix”: “oc_”,
“dbuser”: “REMOVED SENSITIVE VALUE”,
“dbpassword”: “REMOVED SENSITIVE VALUE”,
“logtimezone”: “UTC”,
“apps_paths”: [
{
“path”: “/var/www/html/owncloud/apps”,
“url”: “/apps”,
“writable”: false
},
{
“path”: “/var/www/html/owncloud/apps-external”,
“url”: “/apps-external”,
“writable”: true
}
],
“installed”: true,
“maintenance”: true,
“loglevel”: 0,
“theme”: “”
}
}

List of activated apps:
Enabled:

comments: 0.3.0
configreport: 0.2.0
dav: 0.4.0
federatedfilesharing: 0.4.0
federation: 0.1.0
files: 1.5.2
files_external: 0.7.1
files_sharing: 0.11.0
files_trashbin: 0.9.1
files_versions: 1.3.0
files_videoplayer: 0.10.1
firstrunwizard: 1.2.0
market: 0.5.0
notifications: 0.5.0
provisioning_api: 0.5.0
systemtags: 0.3.0
updatenotification: 0.2.1
Disabled:
encryption
external
files_mediaviewer
user_external

Are you using external storage, if yes which one: local/smb/sftp/…
cifs

Are you using encryption:
No

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…
No

Client configuration

Browser:
Firefox

Operating system:
Windows 10

Logs

Web server error log

[Sat Feb 15 00:07:27.125222 2020] [mpm_prefork:notice] [pid 22223] AH00163: Apache/2.4.29 (Ubuntu) configured – resuming normal operations
[Sat Feb 15 00:07:27.125254 2020] [core:notice] [pid 22223] AH00094: Command line: ‘/usr/sbin/apache2’
[unrelated messages from another process]
[Sat Feb 15 13:25:57.708730 2020] [mpm_prefork:notice] [pid 22223] AH00169: caught SIGTERM, shutting down
[Sat Feb 15 13:42:15.426852 2020] [mpm_prefork:notice] [pid 20720] AH00163: Apache/2.4.29 (Ubuntu) configured – resuming normal operations
[Sat Feb 15 13:42:15.427104 2020] [core:notice] [pid 20720] AH00094: Command line: ‘/usr/sbin/apache2’

ownCloud log (data/owncloud.log)

{“reqId”:“SPiQhkqsnbtZJKUqeFCL”,“level”:0,“time”:“2020-02-15T20:37:26+00:00”,“remoteAddr”:"",“user”:"–",“app”:“core”,“method”:"–",“url”:"–",“message”:“starting upgrade from 10.2.0.5 to 10.3.2.2”}
{“reqId”:“SPiQhkqsnbtZJKUqeFCL”,“level”:3,“time”:“2020-02-15T20:37:27+00:00”,“remoteAddr”:"",“user”:"–",“app”:“core”,“method”:"–",“url”:"–",“message”:“Exception: {“Exception”:“OC\\RepairException”,“Message”:“Upgrade is not possible”,“Code”:0,“Trace”:”#0 \/var\/www\/html\/owncloud\/lib\/private\/Repair.php(90): OC\\Repair\\Apps->run(Object(OC\\Repair))\n#1 \/var\/www\/html\/owncloud\/lib\/private\/Updater.php(219): OC\\Repair->run()\n#2 \/var\/www\/html\/owncloud\/lib\/private\/Updater.php(111): OC\\Updater->checkAppsCompatibility()\n#3 \/var\/www\/html\/owncloud\/core\/Command\/Upgrade.php(261): OC\\Updater->upgrade()\n#4 \/var\/www\/html\/owncloud\/lib\/composer\/symfony\/console\/Command\/Command.php(255): OC\\Core\\Command\\Upgrade->execute(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))\n#5 \/var\/www\/html\/owncloud\/lib\/composer\/symfony\/console\/Application.php(982): Symfony\\Component\\Console\\Command\\Command->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))\n#6 \/var\/www\/html\/owncloud\/lib\/composer\/symfony\/console\/Application.php(255): Symfony\\Component\\Console\\Application->doRunCommand(Object(OC\\Core\\Command\\Upgrade), Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))\n#7 \/var\/www\/html\/owncloud\/lib\/composer\/symfony\/console\/Application.php(148): Symfony\\Component\\Console\\Application->doRun(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))\n#8 \/var\/www\/html\/owncloud\/lib\/private\/Console\/Application.php(165): Symfony\\Component\\Console\\Application->run(Object(Symfony\\Component\\Console\\Input\\ArgvInput), Object(Symfony\\Component\\Console\\Output\\ConsoleOutput))\n#9 \/var\/www\/html\/owncloud\/console.php(106): OC\\Console\\Application->run()\n#10 \/var\/www\/html\/owncloud\/occ(11): require_once(’\/var\/www\/html\/o…’)\n#11 {main}",“File”:"\/var\/www\/html\/owncloud\/lib\/private\/Repair\/Apps.php",“Line”:219}"}
{“reqId”:“coP3TREVub7t7T0DD5Ml”,“level”:0,“time”:“2020-02-15T20:40:29+00:00”,“remoteAddr”:"",“user”:"–",“app”:“core”,“method”:"–",“url”:"–",“message”:“starting upgrade from 10.2.0.5 to 10.3.2.2”}
{“reqId”:“Zi43fQ689Hth1GlqkMeR”,“level”:3,“time”:“2020-02-15T20:42:19+00:00”,“remoteAddr”:“192.168.1.3”,“user”:"–",“app”:“index”,“method”:“GET”,“url”:"/owncloud/index.php/core/js/oc.js?v=5335bec3f4f30450e913610f3a9e607f",“message”:“Exception: {“Exception”:“Error”,“Message”:“Class ‘OC_Mount_Config’ not found”,“Code”:0,“Trace”:”#0 \/var\/www\/html\/owncloud\/lib\/private\/legacy\/app.php(239): require_once()\n#1 \/var\/www\/html\/owncloud\/lib\/private\/legacy\/app.php(190): OC_App::requireAppFile(‘files_external’)\n#2 \/var\/www\/html\/owncloud\/lib\/private\/legacy\/app.php(124): OC_App::loadApp(‘files_external’)\n#3 \/var\/www\/html\/owncloud\/lib\/private\/legacy\/util.php(147): OC_App::loadApps(Array)\n#4 \/var\/www\/html\/owncloud\/lib\/base.php(919): OC_Util::setupFS()\n#5 \/var\/www\/html\/owncloud\/index.php(54): OC::handleRequest()\n#6 {main}",“File”:"\/var\/www\/html\/owncloud\/apps\/files_external\/appinfo\/app.php",“Line”:34}"}
{“reqId”:“wLHF73VpsJIkY4NKFwsk”,“level”:0,“time”:“2020-02-15T20:42:35+00:00”,“remoteAddr”:“192.168.1.3”,“user”:"–",“app”:“core”,“method”:“GET”,“url”:"/owncloud/core/ajax/update.php?requesttoken=OiQ7IhwXAlY9Gz9cKQtRdFUiSR0WUzJqOys1JTY8MEY%3D%3AwaKaMnV9dPSikC938V8jc4zRsjeSOZf%2BF2Zvl755AZo%3D",“message”:“starting upgrade from 10.2.0.5 to 10.3.2.2”}
{“reqId”:“wLHF73VpsJIkY4NKFwsk”,“level”:3,“time”:“2020-02-15T20:42:39+00:00”,“remoteAddr”:“192.168.1.3”,“user”:"–",“app”:“PHP”,“method”:“GET”,“url”:"/owncloud/core/ajax/update.php?requesttoken=OiQ7IhwXAlY9Gz9cKQtRdFUiSR0WUzJqOys1JTY8MEY%3D%3AwaKaMnV9dPSikC938V8jc4zRsjeSOZf%2BF2Zvl755AZo%3D",“message”:“Error: Class ‘OC_Mount_Config’ not found at /var/www/html/owncloud/apps/files_external/appinfo/app.php#34”}
{“reqId”:“s1vw2KDvD0spaQ0Fkw8X”,“level”:0,“time”:“2020-02-15T20:45:40+00:00”,“remoteAddr”:"",“user”:"–",“app”:“core”,“method”:"–",“url”:"–",“message”:“starting upgrade from 10.2.0.5 to 10.3.2.2”}
{“reqId”:“7NuflGuMMtNNjjYLcIXg”,“level”:0,“time”:“2020-02-15T20:53:02+00:00”,“remoteAddr”:"",“user”:"–",“app”:“core”,“method”:"–",“url”:"–",“message”:“starting upgrade from 10.2.0.5 to 10.3.2.2”}
{“reqId”:“Mz0PiURChhegCxBM2v77”,“level”:0,“time”:“2020-02-15T20:57:37+00:00”,“remoteAddr”:"",“user”:"–",“app”:“core”,“method”:"–",“url”:"–",“message”:“starting upgrade from 10.2.0.5 to 10.3.2.2”}
{“reqId”:“GSNH9G0LhfJW3Z7HXztw”,“level”:0,“time”:“2020-02-15T21:03:14+00:00”,“remoteAddr”:"",“user”:"–",“app”:“core”,“method”:"–",“url”:"–",“message”:“starting upgrade from 10.2.0.5 to 10.3.2.2”}
{“reqId”:“L1kwsgjRTVU03JNo6e3h”,“level”:0,“time”:“2020-02-15T21:05:03+00:00”,“remoteAddr”:"",“user”:"–",“app”:“core”,“method”:"–",“url”:"–",“message”:“starting upgrade from 10.2.0.5 to 10.3.2.2”}
{“reqId”:“cILVr4XMkUXYfBQ4ZwwM”,“level”:3,“time”:“2020-02-15T21:09:29+00:00”,“remoteAddr”:“192.168.1.3”,“user”:"–",“app”:“index”,“method”:“GET”,“url”:"/owncloud/index.php/core/js/oc.js?v=5335bec3f4f30450e913610f3a9e607f",“message”:“Exception: {“Exception”:“Error”,“Message”:“Class ‘OC_Mount_Config’ not found”,“Code”:0,“Trace”:”#0 \/var\/www\/html\/owncloud\/lib\/private\/legacy\/app.php(239): require_once()\n#1 \/var\/www\/html\/owncloud\/lib\/private\/legacy\/app.php(190): OC_App::requireAppFile(‘files_external’)\n#2 \/var\/www\/html\/owncloud\/lib\/private\/legacy\/app.php(124): OC_App::loadApp(‘files_external’)\n#3 \/var\/www\/html\/owncloud\/lib\/private\/legacy\/util.php(147): OC_App::loadApps(Array)\n#4 \/var\/www\/html\/owncloud\/lib\/base.php(919): OC_Util::setupFS()\n#5 \/var\/www\/html\/owncloud\/index.php(54): OC::handleRequest()\n#6 {main}",“File”:"\/var\/www\/html\/owncloud\/apps\/files_external\/appinfo\/app.php",“Line”:34}"}
{“reqId”:“V7FnJB7B7jQPJaaqCmnu”,“level”:0,“time”:“2020-02-15T21:09:36+00:00”,“remoteAddr”:“192.168.1.3”,“user”:"–",“app”:“core”,“method”:“GET”,“url”:"/owncloud/core/ajax/update.php?requesttoken=KS01IDYfDi0IOSplDSsvFA9MJTEfLR1qenIXEjYeZwc%3D%3AdhEcgfZBQrFPOcGSb8TFjJUR23GdOx1jXgB4gL%2Fnexg%3D",“message”:“starting upgrade from 10.2.0.5 to 10.3.2.2”}
{“reqId”:“V7FnJB7B7jQPJaaqCmnu”,“level”:3,“time”:“2020-02-15T21:09:39+00:00”,“remoteAddr”:“192.168.1.3”,“user”:"–",“app”:“PHP”,“method”:“GET”,“url”:"/owncloud/core/ajax/update.php?requesttoken=KS01IDYfDi0IOSplDSsvFA9MJTEfLR1qenIXEjYeZwc%3D%3AdhEcgfZBQrFPOcGSb8TFjJUR23GdOx1jXgB4gL%2Fnexg%3D",“message”:“Error: Class ‘OC_Mount_Config’ not found at /var/www/html/owncloud/apps/files_external/appinfo/app.php#34”}
{“reqId”:“j9t8ePq6hvCufjpcwS2o”,“level”:3,“time”:“2020-02-15T21:17:05+00:00”,“remoteAddr”:“192.168.1.3”,“user”:"–",“app”:“index”,“method”:“GET”,“url”:"/owncloud/index.php/core/js/oc.js?v=5335bec3f4f30450e913610f3a9e607f",“message”:“Exception: {“Exception”:“Error”,“Message”:“Class ‘OC_Mount_Config’ not found”,“Code”:0,“Trace”:”#0 \/var\/www\/html\/owncloud\/lib\/private\/legacy\/app.php(239): require_once()\n#1 \/var\/www\/html\/owncloud\/lib\/private\/legacy\/app.php(190): OC_App::requireAppFile(‘files_external’)\n#2 \/var\/www\/html\/owncloud\/lib\/private\/legacy\/app.php(124): OC_App::loadApp(‘files_external’)\n#3 \/var\/www\/html\/owncloud\/lib\/private\/legacy\/util.php(147): OC_App::loadApps(Array)\n#4 \/var\/www\/html\/owncloud\/lib\/base.php(919): OC_Util::setupFS()\n#5 \/var\/www\/html\/owncloud\/index.php(54): OC::handleRequest()\n#6 {main}",“File”:"\/var\/www\/html\/owncloud\/apps\/files_external\/appinfo\/app.php",“Line”:34}"}
{“reqId”:“zo373fR3Dgb4nOJqBsiD”,“level”:3,“time”:“2020-02-15T21:17:05+00:00”,“remoteAddr”:“192.168.1.3”,“user”:"–",“app”:“index”,“method”:“GET”,“url”:"/owncloud/index.php/core/js/oc.js?v=5335bec3f4f30450e913610f3a9e607f",“message”:“Exception: {“Exception”:“Error”,“Message”:“Class ‘OC_Mount_Config’ not found”,“Code”:0,“Trace”:”#0 \/var\/www\/html\/owncloud\/lib\/private\/legacy\/app.php(239): require_once()\n#1 \/var\/www\/html\/owncloud\/lib\/private\/legacy\/app.php(190): OC_App::requireAppFile(‘files_external’)\n#2 \/var\/www\/html\/owncloud\/lib\/private\/legacy\/app.php(124): OC_App::loadApp(‘files_external’)\n#3 \/var\/www\/html\/owncloud\/lib\/private\/legacy\/util.php(147): OC_App::loadApps(Array)\n#4 \/var\/www\/html\/owncloud\/lib\/base.php(919): OC_Util::setupFS()\n#5 \/var\/www\/html\/owncloud\/index.php(54): OC::handleRequest()\n#6 {main}",“File”:"\/var\/www\/html\/owncloud\/apps\/files_external\/appinfo\/app.php",“Line”:34}"}
{“reqId”:“2tHGccrtEo4CpNnUgia7”,“level”:3,“time”:“2020-02-15T21:17:13+00:00”,“remoteAddr”:“192.168.1.3”,“user”:"–",“app”:“index”,“method”:“GET”,“url”:"/owncloud/index.php/core/js/oc.js?v=5335bec3f4f30450e913610f3a9e607f",“message”:“Exception: {“Exception”:“Error”,“Message”:“Class ‘OC_Mount_Config’ not found”,“Code”:0,“Trace”:”#0 \/var\/www\/html\/owncloud\/lib\/private\/legacy\/app.php(239): require_once()\n#1 \/var\/www\/html\/owncloud\/lib\/private\/legacy\/app.php(190): OC_App::requireAppFile(‘files_external’)\n#2 \/var\/www\/html\/owncloud\/lib\/private\/legacy\/app.php(124): OC_App::loadApp(‘files_external’)\n#3 \/var\/www\/html\/owncloud\/lib\/private\/legacy\/util.php(147): OC_App::loadApps(Array)\n#4 \/var\/www\/html\/owncloud\/lib\/base.php(919): OC_Util::setupFS()\n#5 \/var\/www\/html\/owncloud\/index.php(54): OC::handleRequest()\n#6 {main}",“File”:"\/var\/www\/html\/owncloud\/apps\/files_external\/appinfo\/app.php",“Line”:34}"}
{“reqId”:“6s2fiBDc6eXxk9dpJazB”,“level”:0,“time”:“2020-02-15T21:17:43+00:00”,“remoteAddr”:"",“user”:"–",“app”:“core”,“method”:"–",“url”:"–",“message”:“starting upgrade from 10.2.0.5 to 10.3.2.2”}

Browser log

No such log

scoobydrvr · February 16, 2020, 10:12pm

For anyone who might run into this later I was able to fix this issue by the following -

Rename the owncloud folder in /var/www/html/ to owncloud-10-3-2
Download fresh copy of 10.3.2.zip and unzip
Set file permissions (sudo chown -R www-data:www-data /var/www/html/owncloud and sudo chmod -R 755 /var/www/html/owncloud)
Open owncloud in browser and setup the application
a) Forced to create new admin user
b) Use same storage location
c) Used credentials for old database
Allow Owncloud to update
– At this point it barked about an app that couldn’t be found in the marketplace. I followed instructions to disable the app, refreshed the page, and ran the update again
Resume normal Owncloud usage

eneubauer · February 17, 2020, 9:02am

I would strongly recommend against these steps and instead just copy your old config.php from /var/www/owncloud-10-3-2 to /var/www/html/owncloud/config/config.php

I’m pretty sure you’re breaking all user login with the steps.

scoobydrvr · February 20, 2020, 4:54pm

Thanks for the tip, that’s a good point. Thankfully this was a fresh install so there weren’t any other users to break. Additionally, my previous login was still valid alongside the new admin account.