Upgrade impossoble

[DeepDiver1975]

I have “one click install” package of ownCloud offered by my hosting provider.

No idea what your provider is providing - maybe get in touch with him then.

[alfredb]

In general, I ignore those packages controlled by the provider, for exactly this reason. You provider has the control what and when to update.

[tom42]

Could it be possible that the system wasn’t able to connect to the marketplace?

[alfredb]

The installation is a preconfigured package by the hosting provider, so everything is possible.

I’m afraid you cannot run an official upgrade on such an installation, without ending up in massive trouble.

[alfredb]

There seems to be something really weird with the installer.

I tried to upgrade my perfectly running test system from 9.1.8.2 to the proposed 10.0.9. No problems occurred during the upgrade, finishing with tons of green check-marks and “All done successfully”. But afterwards, instead of the main screen, I got that meanwhile famous “maintenance mode” forever. No way out.

[tom42]

It seems the same / similar was observed by @schwim in Stuck in maintenance mode due to apps not upgradeable

[alfredb]

Thanks, I saw that message.

The meanest part of the story is, beside the resulting unusable installation, that the on-screen log tells you, everything would be successful.

[tom42]

Maybe it could help the developers to understand the issue if some similarities of the environments having this issue ware found.

In my case i did the update from 10.0.8 to 10.0.9 manually and havn’t found my installation in this state. Could it be possible that everyone here is using e.g. the Updater app? It could be possible that this is not that reliable and has general issues?

[alfredb]

is not that reliable and has general issues

Of course I know that rumor. But for me it was working perfectly for years up to now. So sad.

[tom42]

Maybe there is a reason why it is considered to drop the web installation/update and to require having access to the terminal?

Remove WebUi for setup/installation - 10.1/11 will require terminal a…

[alfredb]

Of course there is a reason (for anything) and I’ll have no problem to accept. The web-upgrade is/was a matter of comfort, as long as it worked.

[tom42]

Hey, i was browsing a little bit through the github repositories today and found the “fix” for issues with apps during the update with the updater app. Maybe this broke something else for other edge cases during the update?

[Stable10] Fix dealing with apps

[Ralph]

Hi Tom42,
what does this mean? That the updater would work again properly?

I have currently the issue, that I cannot update because of some apps (e.g.files_pdfviewer) and I do not have a clue, how to disable them. Could you probably advise how to do that?

Thx!

[tom42]

Hey, unfortunately i can’t tell you that much as i don’t have much insights into all that topics. (I’m not using the updater app which seems to me a good choice with all that reports of issues within it). Maybe it means that a developer needs to have a look at this issue to provide a fix.

If you scroll to the whole thread here and the linked other threads at the beginning there are also some advises of other users which got their installations to work again.

Update:

Seems @alfredb has already pointed you to a possible solution Upgrade impossoble in your other thread Help needed: how to update files after unsuccessful upgrade

[PowerQuest]

@Ralph I have the exact the same issue with that it is the pdf viewer that is blocking the update and thus i do not know how to disable that either…,
Looking for a solution too…

Upgrade to owncloud-10.0.9 fails

So I tried to upgrade our vps server with owncloud with runs a on a instance with C-panel. the VPS is a “Managed Server” so I do not have direct access to the vps command prompt itself. Once we ran the upgrade the onecloud locked itself up in “maintenance mode” so we went beck to the config file and changed that to from “true” to “false”. However that does not do the trick as it now reports that it cannot upgrade due to apps being too old or incompatible etc. See screenshots below: [2018-08…

[tom42]

@PowerQuest Hey, as pointed out in your other thread you could have a look at resources other users are posting like the one by @alfredb here:

Upgrade impossoble

From your description, I assume you don’t have shell access, no option to run the suggested occ app:disable. This is what I would try in such situation. Without any warranty. If you have a tool like phpMyAdmin to access the DB, you can use it, to disable all the apps in question. Go to table oc_appconfig, configkey enabled, set configvalue to No. Repeat for each app in question. Then start over with the upgrade. Finally you can enable the apps in the admin panel. One by one, to be sure!

[PowerQuest]

Help needed: how to update files after unsuccessful upgrade

If you have a tool like phpMyAdmin to access the DB, you can use it, to disable all the apps in question. Go to table oc_appconfig, configkey enabled, set configvalue to No. Repeat for each app in question.

Yes that did the trick. I just disabled the PDF viewer app and then turned off maintenance mode, run the DB upgrade and done!

Thanks a bunch @tom42 for the tip!

[tom42]

Hey, nice that you get this to work again Credits goes out to @alfredb

Out of curiosity i did a search for this oc_appconfig here and found an existing FAQ which describes this method in addition to the occ command.

@alfredb What do you think, does it make sense to directly link to this FAQ if new users are stumbling over the same? At least the “delete folder” method seems to not work anymore in recent versions of ownCloud but the other two could still be useful.

How to disable an app without access to the GUI?

Some times after enabling an app you're not able to open the WebGUI of OwnCloud because of a white page / login loop due do a bug in this app. Disabling via database access You can always disable this app via the mysql command line tool, phpmyadmin or MySQL Workbench. The query to disable a specific app (in this example the storage_charts app) is this: update oc_appconfig set configvalue="no" WHERE appid="storage_charts" AND configkey="enabled"; Source: http://forum.owncloud.org/viewto…

[alfredb]

@alfredb What do you think, does it make sense to directly link to this FAQ if new users are stumbling over the same? At least the “delete folder” method seems to not work anymore in recent versions of ownCloud but the other two could still be useful.

This might help, maybe. However, as the delete part no longer works, that post is somewhat outdated. So I don’t know.

[alfredb]

@tom42 An IMHO quite better approach would be, if someone writes an update guide, for all those users on a hosting without root access. I know that such a hosted installation is officially not recommended nor supported by ownCloud. But in practice, you see whats going on here. That many messed up installations.

Just my 2 cents.