Upload file greater than 9.5MB


#1

Hello!

I have been using owncloud for many years and I have always found the solutions for every problem but this time I really need your help:

I can not upload files more than 9.5MB ONLY via desktop client, using the browser or smartphone app I can upload files of any size.

I use owncloud 10.0.10
and desktop client 2.5.0 (window),
when I try to upload a file greater than 9.5MB the progress bar stops at 9.5MB for a few seconds,
then I get the error “403 forbidden”:

||ITA.pdf|INST_NEW|Up|1524779270||11169476||9|Error transferring owncloudwebsite/apps/files/ - server replied: |403|0|0|6fcfa028-9528-4d6a-90b2-66b034b5bac8|

I have no error in the server log.
I do not know how to solve, the strange thing is that via the browser or the smartphone app I do not have this problem.

Server configuration

Operating system: Linux arvixeshared 3.10.0-693.11.6.1.ELK.el6.x86_64 #1 SMP Tue Jan 23 10:30:30 MST 2018 x86_64 x86_64 x86_64 GNU/Linux

Web server: Apache

Database: SQLite

PHP version: 7.0

ownCloud version: 10.0.10

Storage backend (external storage): no

Client configuration

Client version: 2.5.0

Operating system: Windows 10

OS language: IT

Qt version used by client package (Linux only, see also Settings dialog):

Client package (From ownCloud or distro) (Linux only):

Installation path of client: default

Logs

the problem is with file: ITA_KTMDVBEUL-3.0.7_180111.10009.pdf

#=#=#=# Syncrun started 2018-09-28T09:45:56Z
#=#=#=#=# Propagation starts 2018-09-28T09:45:58Z (last step: 1928 msec, total: 1928 msec)
||ITA_KTMDVBEUL-3.0.7_180111.10009.pdf|INST_NEW|Up|1524779270||11169476||2|Error transferring owncloudwebsite/apps/files/ - server replied: |403|0|0|dd5fe4e4-592a-4d75-a7a6-3db09ea712dc|
#=#=#=# Syncrun finished 2018-09-28T09:47:52Z (last step: 113570 msec, total: 115498 msec)
#=#=#=# Syncrun started 2018-09-28T09:48:09Z
#=#=#=#=# Propagation starts 2018-09-28T09:48:12Z (last step: 2757 msec, total: 2757 msec)
#=#=#=# Syncrun finished 2018-09-28T09:48:12Z (last step: 39 msec, total: 2796 msec)
#=#=#=# Syncrun started 2018-09-28T09:49:21Z
#=#=#=#=# Propagation starts 2018-09-28T09:49:25Z (last step: 4396 msec, total: 4396 msec)
09:49:26||Share/Cefla/Multimedia/Multimedia_6.25.zip|INST_NEW|Down|1538127658|cbac7ce81321caa709c04177a7906cea|45325190|00032796ocobx7j3wpln|2|DATA on invalid stream|200|0|0|94912353-dd5d-4e6c-9ea1-88b9bebf11b4|
||ITA_KTMDVBEUL-3.0.7_180111.10009.pdf|INST_NEW|Up|1524779270||11169476||9|Error transferring owncloudwebsite/apps/files/ - server replied: |403|0|0|f1e73dfc-5f57-4b77-ba94-50cc813b3404|
#=#=#=# Syncrun finished 2018-09-28T09:51:26Z (last step: 120670 msec, total: 125066 msec)
#=#=#=# Syncrun started 2018-09-28T09:51:44Z
#=#=#=#=# Propagation starts 2018-09-28T09:51:49Z (last step: 5405 msec, total: 5405 msec)
09:51:50||Share/Cefla/Multimedia/Multimedia_6.25.zip|INST_NEW|Down|1538127658|cbac7ce81321caa709c04177a7906cea|45325190|00032796ocobx7j3wpln|4||206|0|0|1d8f848e-b10b-42ad-85ab-774d25453533|
#=#=#=# Syncrun finished 2018-09-28T09:58:09Z (last step: 379252 msec, total: 384658 msec)
#=#=#=# Syncrun started 2018-09-28T09:58:40Z
#=#=#=#=# Propagation starts 2018-09-28T09:58:41Z (last step: 1623 msec, total: 1623 msec)
||ITA_KTMDVBEUL-3.0.7_180111.10009.pdf|INST_NEW|Up|1524779270||11169476||9|Error transferring owncloudwebsite/apps/files/ - server replied: |403|0|0|6b43f150-8604-438d-afed-de1fbf7a1a25|
#=#=#=# Syncrun finished 2018-09-28T09:59:33Z (last step: 51997 msec, total: 53621 msec)

#2

Hey,

in the past i stumbled over the documentation below. It is currently saying “files bigger then 512MB” but maybe some of the hints in there are also valid for your case?

https://doc.owncloud.org/server/latest/admin_manual/configuration/files/big_file_upload_configuration.html


#3

The lines with error end with the X-RequestID, for example: f1e73dfc-5f57-4b77-ba94-50cc813b3404

Please grep your owncloud.log, what is going on there…


#4

ok @michaelstingl

new log of client desktop:

#=#=#=# Syncrun started 2018-10-01T12:06:47Z
#=#=#=#=# Propagation starts 2018-10-01T12:06:51Z (last step: 3855 msec, total: 3855 msec)
12:06:53||Lavoro/Cefla/ORE/Ore 2018.xlsx|INST_SYNC|Up|1538395595|8caf71f701fbb9d946ff9106aeec80b5|82797|00023443ocobx7j3wpln|4||204|82763|1538146059|b71360b7-23d9-48be-9557-0f2e1544cea4|
||ITA_KTMDVBEUL-3.0.7_180111.10009.pdf|INST_NEW|Up|1524779270||11169476||9|Error transferring owncloudwebsite/apps/files/ - server replied: |403|0|0|54aed744-7c5f-4533-8c28-66e5d85161ba|
#=#=#=# Syncrun finished 2018-10-01T12:08:01Z (last step: 70527 msec, total: 74383 msec)
#=#=#=# Syncrun started 2018-10-01T12:08:23Z
#=#=#=#=# Propagation starts 2018-10-01T12:08:27Z (last step: 4129 msec, total: 4129 msec)
||ITA_KTMDVBEUL-3.0.7_180111.10009_OO.pdf|INST_NEW|Up|1524779270||11169476||2|Error transferring owncloudwebsite/apps/files/ - server replied: |403|0|0|c7789bed-9b48-4241-a9f9-9c4deae3705a|
#=#=#=# Syncrun finished 2018-10-01T12:09:08Z (last step: 41240 msec, total: 45369 msec)
#=#=#=# Syncrun started 2018-10-01T12:09:23Z
#=#=#=#=# Propagation starts 2018-10-01T12:09:25Z (last step: 2003 msec, total: 2003 msec)
#=#=#=# Syncrun finished 2018-10-01T12:09:26Z (last step: 52 msec, total: 2055 msec)

log of server:

{"reqId":"b71360b7-23d9-48be-9557-0f2e1544cea4","level":0,"time":"2018-10-01T12:06:53+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::getToken","method":"PUT","url":"\/remote.php\/dav\/files\/Mr_K\/Lavoro\/Cefla\/ORE\/Ore%202018.xlsx","message":"token 55d25444e3ec683e07b7ba74a0be5a4a72218d8c2b4c39d1fbfbf422ffba76c8113a6b305c6af5cf13197d43121a15b2c914580bbde5c8286a72d656676b8b1f does not exist"}
{"reqId":"b2c6fb43-f80e-4e7f-af21-99def29862e4","level":0,"time":"2018-10-01T12:07:21+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::updateToken","method":"PROPFIND","url":"\/remote.php\/dav\/files\/Mr_K\/","message":"updating token 3977, last check is now 1538395606"}
{"reqId":"b2c6fb43-f80e-4e7f-af21-99def29862e4","level":0,"time":"2018-10-01T12:07:21+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::getToken","method":"PROPFIND","url":"\/remote.php\/dav\/files\/Mr_K\/","message":"token 55d25444e3ec683e07b7ba74a0be5a4a72218d8c2b4c39d1fbfbf422ffba76c8113a6b305c6af5cf13197d43121a15b2c914580bbde5c8286a72d656676b8b1f does not exist"}
{"reqId":"c18d1ad5-28fc-40d9-9e8f-7c6cc66ce58d","level":0,"time":"2018-10-01T12:07:21+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::updateToken","method":"GET","url":"\/remote.php\/dav\/uploads\/Mr_K\/1369882391\/00000000","message":"updating token 3977, last check is now 1538395606"}
{"reqId":"c18d1ad5-28fc-40d9-9e8f-7c6cc66ce58d","level":0,"time":"2018-10-01T12:07:21+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::getToken","method":"GET","url":"\/remote.php\/dav\/uploads\/Mr_K\/1369882391\/00000000","message":"token 55d25444e3ec683e07b7ba74a0be5a4a72218d8c2b4c39d1fbfbf422ffba76c8113a6b305c6af5cf13197d43121a15b2c914580bbde5c8286a72d656676b8b1f does not exist"}
{"reqId":"c18d1ad5-28fc-40d9-9e8f-7c6cc66ce58d","level":0,"time":"2018-10-01T12:07:21+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::updateToken","method":"GET","url":"\/remote.php\/dav\/uploads\/Mr_K\/1369882391\/00000000","message":"updating token 3977, last check is now 1538395606"}
{"reqId":"c18d1ad5-28fc-40d9-9e8f-7c6cc66ce58d","level":0,"time":"2018-10-01T12:07:21+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::updateToken","method":"GET","url":"\/remote.php\/dav\/uploads\/Mr_K\/1369882391\/00000000","message":"updating token 3977, last check is now 1538395606"}
{"reqId":"c18d1ad5-28fc-40d9-9e8f-7c6cc66ce58d","level":0,"time":"2018-10-01T12:07:21+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::getToken","method":"GET","url":"\/remote.php\/dav\/uploads\/Mr_K\/1369882391\/00000000","message":"token 55d25444e3ec683e07b7ba74a0be5a4a72218d8c2b4c39d1fbfbf422ffba76c8113a6b305c6af5cf13197d43121a15b2c914580bbde5c8286a72d656676b8b1f does not exist"}
{"reqId":"c18d1ad5-28fc-40d9-9e8f-7c6cc66ce58d","level":0,"time":"2018-10-01T12:07:21+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::updateToken","method":"GET","url":"\/remote.php\/dav\/uploads\/Mr_K\/1369882391\/00000000","message":"updating token 3977, last check is now 1538395606"}
{"reqId":"d5846624-4b38-4143-8b28-6e9f719f0a00","level":0,"time":"2018-10-01T12:08:01+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::updateToken","method":"GET","url":"\/ocs\/v1.php\/cloud\/activity?page=0&pagesize=100&format=json","message":"updating token 3977, last check is now 1538395606"}
{"reqId":"d5846624-4b38-4143-8b28-6e9f719f0a00","level":0,"time":"2018-10-01T12:08:01+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::updateToken","method":"GET","url":"\/ocs\/v1.php\/cloud\/activity?page=0&pagesize=100&format=json","message":"updating token 3977, last check is now 1538395606"}
{"reqId":"d5846624-4b38-4143-8b28-6e9f719f0a00","level":0,"time":"2018-10-01T12:08:01+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::getToken","method":"GET","url":"\/ocs\/v1.php\/cloud\/activity?page=0&pagesize=100&format=json","message":"token 55d25444e3ec683e07b7ba74a0be5a4a72218d8c2b4c39d1fbfbf422ffba76c8113a6b305c6af5cf13197d43121a15b2c914580bbde5c8286a72d656676b8b1f does not exist"}
{"reqId":"ca3f0751-dfc8-421a-b9a7-fc96a2804095","level":0,"time":"2018-10-01T12:08:01+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::updateToken","method":"PROPFIND","url":"\/remote.php\/dav\/files\/Mr_K\/","message":"updating token 3977, last check is now 1538395606"}
{"reqId":"ca3f0751-dfc8-421a-b9a7-fc96a2804095","level":0,"time":"2018-10-01T12:08:02+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::getToken","method":"PROPFIND","url":"\/remote.php\/dav\/files\/Mr_K\/","message":"token 55d25444e3ec683e07b7ba74a0be5a4a72218d8c2b4c39d1fbfbf422ffba76c8113a6b305c6af5cf13197d43121a15b2c914580bbde5c8286a72d656676b8b1f does not exist"}
{"reqId":"6fb411c5-1666-4c09-a669-b5e778ec99ca","level":0,"time":"2018-10-01T12:08:02+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::updateToken","method":"GET","url":"\/ocs\/v2.php\/apps\/notifications\/api\/v1\/notifications?format=json","message":"updating token 3977, last check is now 1538395606"}
{"reqId":"6fb411c5-1666-4c09-a669-b5e778ec99ca","level":0,"time":"2018-10-01T12:08:02+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::updateToken","method":"GET","url":"\/ocs\/v2.php\/apps\/notifications\/api\/v1\/notifications?format=json","message":"updating token 3977, last check is now 1538395606"}
{"reqId":"6fb411c5-1666-4c09-a669-b5e778ec99ca","level":0,"time":"2018-10-01T12:08:02+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::getToken","method":"GET","url":"\/ocs\/v2.php\/apps\/notifications\/api\/v1\/notifications?format=json","message":"token 55d25444e3ec683e07b7ba74a0be5a4a72218d8c2b4c39d1fbfbf422ffba76c8113a6b305c6af5cf13197d43121a15b2c914580bbde5c8286a72d656676b8b1f does not exist"}
{"reqId":"54aed744-7c5f-4533-8c28-66e5d85161ba","level":0,"time":"2018-10-01T12:08:02+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::updateToken","method":"GET","url":"\/apps\/files\/","message":"updating token 3977, last check is now 1538395606"}
{"reqId":"54aed744-7c5f-4533-8c28-66e5d85161ba","level":0,"time":"2018-10-01T12:08:02+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::getToken","method":"GET","url":"\/apps\/files\/","message":"token 55d25444e3ec683e07b7ba74a0be5a4a72218d8c2b4c39d1fbfbf422ffba76c8113a6b305c6af5cf13197d43121a15b2c914580bbde5c8286a72d656676b8b1f does not exist"}
{"reqId":"54aed744-7c5f-4533-8c28-66e5d85161ba","level":0,"time":"2018-10-01T12:08:02+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::updateToken","method":"GET","url":"\/apps\/files\/","message":"updating token 3977, last check is now 1538395606"}
{"reqId":"54aed744-7c5f-4533-8c28-66e5d85161ba","level":0,"time":"2018-10-01T12:08:02+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::updateToken","method":"GET","url":"\/apps\/files\/","message":"updating token 3977, last check is now 1538395606"}
{"reqId":"4804e1e7-548c-4af8-842d-0d2cc34daa4c","level":0,"time":"2018-10-01T12:08:24+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::updateToken","method":"GET","url":"\/ocs\/v1.php\/cloud\/activity?page=0&pagesize=100&format=json","message":"updating token 3977, last check is now 1538395606"}
{"reqId":"4804e1e7-548c-4af8-842d-0d2cc34daa4c","level":0,"time":"2018-10-01T12:08:24+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::updateToken","method":"GET","url":"\/ocs\/v1.php\/cloud\/activity?page=0&pagesize=100&format=json","message":"updating token 3977, last check is now 1538395606"}
{"reqId":"4804e1e7-548c-4af8-842d-0d2cc34daa4c","level":0,"time":"2018-10-01T12:08:24+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::getToken","method":"GET","url":"\/ocs\/v1.php\/cloud\/activity?page=0&pagesize=100&format=json","message":"token 55d25444e3ec683e07b7ba74a0be5a4a72218d8c2b4c39d1fbfbf422ffba76c8113a6b305c6af5cf13197d43121a15b2c914580bbde5c8286a72d656676b8b1f does not exist"}
{"reqId":"914468b2-5025-4101-ab05-28ecced48e78","level":0,"time":"2018-10-01T12:08:24+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::updateToken","method":"GET","url":"\/ocs\/v2.php\/apps\/notifications\/api\/v1\/notifications?format=json","message":"updating token 3977, last check is now 1538395606"}
{"reqId":"914468b2-5025-4101-ab05-28ecced48e78","level":0,"time":"2018-10-01T12:08:24+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::updateToken","method":"GET","url":"\/ocs\/v2.php\/apps\/notifications\/api\/v1\/notifications?format=json","message":"updating token 3977, last check is now 1538395606"}
{"reqId":"914468b2-5025-4101-ab05-28ecced48e78","level":0,"time":"2018-10-01T12:08:24+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::getToken","method":"GET","url":"\/ocs\/v2.php\/apps\/notifications\/api\/v1\/notifications?format=json","message":"token 55d25444e3ec683e07b7ba74a0be5a4a72218d8c2b4c39d1fbfbf422ffba76c8113a6b305c6af5cf13197d43121a15b2c914580bbde5c8286a72d656676b8b1f does not exist"}
{"reqId":"35803475-bb5a-44be-a537-51363a120297","level":0,"time":"2018-10-01T12:08:25+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::updateToken","method":"PROPFIND","url":"\/remote.php\/dav\/files\/Mr_K\/","message":"updating token 3977, last check is now 1538395606"}
{"reqId":"35803475-bb5a-44be-a537-51363a120297","level":0,"time":"2018-10-01T12:08:25+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::getToken","method":"PROPFIND","url":"\/remote.php\/dav\/files\/Mr_K\/","message":"token 55d25444e3ec683e07b7ba74a0be5a4a72218d8c2b4c39d1fbfbf422ffba76c8113a6b305c6af5cf13197d43121a15b2c914580bbde5c8286a72d656676b8b1f does not exist"}
{"reqId":"1014fc80-0fa9-433d-8b41-13f8b8f5091c","level":0,"time":"2018-10-01T12:08:26+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::updateToken","method":"PROPFIND","url":"\/remote.php\/dav\/files\/Mr_K\/Lavoro","message":"updating token 3977, last check is now 1538395606"}
{"reqId":"1014fc80-0fa9-433d-8b41-13f8b8f5091c","level":0,"time":"2018-10-01T12:08:26+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::getToken","method":"PROPFIND","url":"\/remote.php\/dav\/files\/Mr_K\/Lavoro","message":"token 55d25444e3ec683e07b7ba74a0be5a4a72218d8c2b4c39d1fbfbf422ffba76c8113a6b305c6af5cf13197d43121a15b2c914580bbde5c8286a72d656676b8b1f does not exist"}
{"reqId":"b3505cfc-e605-458c-90a3-eea1dc450c31","level":0,"time":"2018-10-01T12:08:26+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::updateToken","method":"PROPFIND","url":"\/remote.php\/dav\/files\/Mr_K\/Lavoro\/Cefla","message":"updating token 3977, last check is now 1538395606"}
{"reqId":"b3505cfc-e605-458c-90a3-eea1dc450c31","level":0,"time":"2018-10-01T12:08:26+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::getToken","method":"PROPFIND","url":"\/remote.php\/dav\/files\/Mr_K\/Lavoro\/Cefla","message":"token 55d25444e3ec683e07b7ba74a0be5a4a72218d8c2b4c39d1fbfbf422ffba76c8113a6b305c6af5cf13197d43121a15b2c914580bbde5c8286a72d656676b8b1f does not exist"}
{"reqId":"11ce9e77-1902-4a20-9da6-015bba5a0238","level":0,"time":"2018-10-01T12:08:27+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::updateToken","method":"PROPFIND","url":"\/remote.php\/dav\/files\/Mr_K\/Lavoro\/Cefla\/ORE","message":"updating token 3977, last check is now 1538395606"}
{"reqId":"11ce9e77-1902-4a20-9da6-015bba5a0238","level":0,"time":"2018-10-01T12:08:27+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::getToken","method":"PROPFIND","url":"\/remote.php\/dav\/files\/Mr_K\/Lavoro\/Cefla\/ORE","message":"token 55d25444e3ec683e07b7ba74a0be5a4a72218d8c2b4c39d1fbfbf422ffba76c8113a6b305c6af5cf13197d43121a15b2c914580bbde5c8286a72d656676b8b1f does not exist"}
{"reqId":"ea5d8781-befb-45ef-8322-ddea6dd22040","level":0,"time":"2018-10-01T12:08:28+00:00","remoteAddr":"31.198.76.237","user":"Mr_K","app":"OC\\Authentication\\Token\\DefaultTokenProvider::updateToken","method":"DELETE","url":"\/remote.php\/dav\/uploads\/Mr_K\/1369882391","message":"updating token 3977, last check is now 1538395606"}
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X-RequestID: 54aed744-7c5f-4533-8c28-66e5d85161ba and c7789bed-9b48-4241-a9f9-9c4deae3705a


#5

Hey,

can you check if you have enough space in your temp directory?

If you upload big files, they git split up in to pieces of 10 mb and then get put together again. That’s how I understand it.

If you temp directory, in that the pieces get uploaded, is full, then the upload is cancelled.


#6

I have not space problems in the temp folder…

config.php:

<?php
$CONFIG = array (
'instanceid' => '****',
'passwordsalt' => '****',
'secret' => '****',
'trusted_domains' => 
array (
  0 => 'websiteowncloud',
),
'datadirectory' => '/home/marco99/owncloud/data',
'tempdirectory' => '/home/marco99/owncloud/temp',
'overwrite.cli.url' => 'https://websiteowncloud',
'dbtype' => 'mysql',
'version' => '10.0.10.4',
'dbname' => 'marco99_db_owncloud',
'dbhost' => 'localhost',
'dbtableprefix' => 'oc_',
'dbuser' => '*****',
'dbpassword' => '*********',
'logtimezone' => 'UTC',
'installed' => true,
'mail_from_address' => 'owncloud',
'mail_smtpmode' => 'php',
'mail_domain' => 'websiteowncloud',
'default_language' => 'it',
'loglevel' => 0,
'theme' => '',
'maintenance' => false,
'htaccess.RewriteBase' => '/',
'defaultapp' => 'files',
'log_rotate_size' => 26214400,
'versions_retention_obligation' => '7,30',
'integrity.check.disabled' => true,
);

php.ini:

[PHP]
engine = On
short_open_tag = On
asp_tags = Off
precision = 14
output_buffering = 4096
zlib.output_compression = Off
implicit_flush = Off
unserialize_callback_func =
serialize_precision = 17
disable_functions =
disable_classes =
zend.enable_gc = On
expose_php = Off
max_execution_time = 3600
max_input_time  = 3600
memory_limit = 256M
error_reporting = E_ALL & ~E_NOTICE & ~E_DEPRECATED
display_errors = Off
display_startup_errors = Off
log_errors = On
log_errors_max_len = 1024
ignore_repeated_errors = Off
ignore_repeated_source = Off
report_memleaks = On
track_errors = Off
html_errors = On
variables_order = "GPCS"
request_order = "GP"
register_argc_argv = Off
auto_globals_jit = On
post_max_size = 1024M
auto_prepend_file =
auto_append_file =
default_mimetype = "text/html"
doc_root =
user_dir =
enable_dl = Off
file_uploads = On
upload_tmp_dir = /home/marco99/owncloud/temp 
upload_max_filesize = 1024M
max_file_uploads = 20
allow_url_fopen = On
allow_url_include = Off
default_socket_timeout = 60
[CLI Server]
cli_server.color = On
[Pdo_mysql]
pdo_mysql.cache_size = 2000
pdo_mysql.default_socket=
[Phar]
[mail function]
SMTP = localhost
smtp_port = 25
mail.add_x_header = On
[SQL]
sql.safe_mode = Off
[ODBC]
odbc.allow_persistent = On
odbc.check_persistent = On
odbc.max_persistent = -1
odbc.max_links = -1
odbc.defaultlrl = 4096
odbc.defaultbinmode = 1
[Interbase]
ibase.allow_persistent = 1
ibase.max_persistent = -1
ibase.max_links = -1
ibase.timestampformat = "%Y-%m-%d %H:%M:%S"
ibase.dateformat = "%Y-%m-%d"
ibase.timeformat = "%H:%M:%S"
[MySQL]
mysql.allow_local_infile = On
mysql.allow_persistent = On
mysql.cache_size = 2000
mysql.max_persistent = -1
mysql.max_links = -1
mysql.default_port =
mysql.default_socket =
mysql.default_host =
mysql.default_user =
mysql.default_password =
mysql.connect_timeout = 60
mysql.trace_mode = Off
[MySQLi]
mysqli.max_persistent = -1
mysqli.allow_persistent = On
mysqli.max_links = -1
mysqli.cache_size = 2000
mysqli.default_port = 3306
mysqli.default_socket =
mysqli.default_host =
mysqli.default_user =
mysqli.default_pw =
mysqli.reconnect = Off
[mysqlnd]
mysqlnd.collect_statistics = On
mysqlnd.collect_memory_statistics = Off
[PostgreSQL]
pgsql.allow_persistent = On
pgsql.auto_reset_persistent = Off
pgsql.max_persistent = -1
pgsql.max_links = -1
pgsql.ignore_notice = 0
pgsql.log_notice = 0
[bcmath]
bcmath.scale = 0
[browscap]
[Session]
session.save_handler = files
session.save_path = "/var/cpanel/php/sessions/ea3"
session.use_cookies = 1
session.use_only_cookies = 1
session.name = PHPSESSID
session.auto_start = 0
session.cookie_lifetime = 0
session.cookie_path = /
session.cookie_domain =
session.cookie_httponly =
session.serialize_handler = php
session.gc_probability = 0
session.gc_divisor = 0
session.gc_maxlifetime = 1440
session.referer_check =
session.cache_limiter = nocache
session.cache_expire = 180
session.use_trans_sid = 0
session.hash_function = 0
session.hash_bits_per_character = 5
url_rewriter.tags = "a=href,area=href,frame=src,input=src,form=fakeentry"
[MSSQL]
mssql.allow_persistent = On
mssql.max_persistent = -1
mssql.max_links = -1
mssql.min_error_severity = 10
mssql.min_message_severity = 10
mssql.compatability_mode = Off
mssql.secure_connection = Off
[Tidy]
tidy.clean_output = Off
[soap]
soap.wsdl_cache_enabled=1
soap.wsdl_cache_dir="/tmp"
soap.wsdl_cache_ttl=86400
soap.wsdl_cache_limit = 5
[sysvshm]
[ldap]
ldap.max_links = -1
[mcrypt]
[dba]
[opcache]
include_path = .:/usr/lib/php:/usr/local/lib/php
date.timezone = "America/Detroit"

#7

Hey,

have you checked my previous posted link? I think if there is always this limit of 9.5 MB there is something configured within your web server or PHP which prevents ownCloud from accepting larger files.


#8

Yes, I checked and I can not see anything wrong, I have attached the php.ini file.

I think that dmitry is on the right way, I have not space problems but it is possible that there is some block or that there is a problem of writing permission in temp folder?


#9

SOLVED!!! I disabled the Mod_security module in apache


#10

Hey,

nice that you got this to work again.

I did the following search:

https://doc.owncloud.org/server/latest/admin_manual/search.html?q=mod_security

and it seems this is even a little bit hidden documented here:

https://doc.owncloud.org/server/latest/admin_manual/issues/general_troubleshooting.html?highlight=mod_security#web-server-and-php-modules