User creation problem & client access

Expected behaviour

Log into username as created

Actual behaviour

Access denied

Steps to reproduce

Server configuration

Operating system: ubuntu lts 18.04

Web server: apache2


PHP version:7.2

ownCloud version:10.0.10

Storage backend (external storage):

Client configuration

Client version: Mac

Operating system: Mac

OS language: English

Qt version used by client package (Linux only, see also Settings dialog):

Client package (From ownCloud or distro) (Linux only):

Installation path of client:


Please use Gist ( or a similar code paster for longer

Template for output < 10 lines

  1. Client logfile: Output of owncloud --logwindow or owncloud --logfile log.txt
    (On Windows using cmd.exe, you might need to first cd into the ownCloud directory)
    (See also )

  2. Web server error log:

  3. Server logfile: ownCloud log (data/owncloud.log):

Hi I have a problem with my owncloud client it won’t log on to the server as such but does with the initial root username it comes up with access denied Ive noticed that whenever I create a user server side it looks ok there but when I look at the backend via terminal and it isn’t created. Does the users folders and credentials be created on first log on from the client side? I’m not sure.

either way it won’t connect to the server by my new created users but does log on sync with the root user of the server itself.

hope you can help