WebUI doesn't load correctly

Steps to reproduce

  1. Updated OwnCloud
  2. Update failed: restored to older version
  3. Restarted Docker Container
  4. WebUI doesn’t load correctly

Expected behaviour

Owncloud should load correctly and I can access the WebUI

Actual behaviour

Everything except the WebUI works, but the WebUI shows only this:

I can’t set, view or change anything from there

Server configuration

Operating system:
unRaid 6.9.2 with docker

Web server:
nginx

Database:
MariaDB 10.3.34

PHP version:
7.4

ownCloud version: (see ownCloud admin page)
10.8.0.4

Updated from an older ownCloud or fresh install:
Updated from 10.8 to 10.9, update failed, restored to 10.8

Where did you install ownCloud from:
Docker Hub

Signing status (ownCloud 9.0 and above):
No errors have been found.

The content of config/config.php:

{
    "system": {
        "memcache.local": "\\OC\\Memcache\\APCu",
        "filelocking.enabled": true,
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "\/var\/run\/redis\/redis-server.sock",
            "port": 0,
            "timeout": 0
        },
        "instanceid": "oci9p6dbi3d6",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "192.168.1.201",
            "mydomain.tld"
        ],
        "datadirectory": "\/data",
        "overwrite.cli.url": "https:\/\/mydomain.tld\/",
        "overwritehost": "mydomain.tld",
        "overwriteprotocol": "https",
        "dbtype": "mysql",
        "version": "10.8.0.4",
        "dbname": "owncloud",
        "dbhost": "localhost",
        "trusted_proxies": [
            "swag"
        ],
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "logtimezone": "UTC",
        "apps_paths": [
            {
                "path": "\/config\/www\/owncloud\/apps",
                "url": "\/apps",
                "writable": false
            },
            {
                "path": "\/config\/www\/owncloud\/apps-external",
                "url": "\/apps-external",
                "writable": true
            }
        ],
        "installed": true,
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_smtpsecure": "tls",
        "mail_smtpauthtype": "LOGIN",
        "mail_smtpauth": 1,
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "files_external_allow_create_new_local": "true",
        "updater.secret": "***REMOVED SENSITIVE VALUE***",
        "theme": "",
        "loglevel": 2,
        "maintenance": false,
        "allow_user_to_change_mail_address": ""
    }
}

List of activated apps:

Enabled:
  - comments:
    - Version: 0.3.0
    - Path: /config/www/owncloud/apps/comments
  - configreport:
    - Version: 0.2.0
    - Path: /config/www/owncloud/apps/configreport
  - dav:
    - Version: 0.7.0
    - Path: /config/www/owncloud/apps/dav
  - federatedfilesharing:
    - Version: 0.5.0
    - Path: /config/www/owncloud/apps/federatedfilesharing
  - federation:
    - Version: 0.1.0
    - Path: /config/www/owncloud/apps/federation
  - files:
    - Version: 1.5.2
    - Path: /config/www/owncloud/apps/files
  - files_external:
    - Version: 0.8.0
    - Path: /config/www/owncloud/apps/files_external
  - files_mediaviewer:
    - Version: 1.0.4
    - Path: /config/www/owncloud/apps/files_mediaviewer
  - files_sharing:
    - Version: 0.14.0
    - Path: /config/www/owncloud/apps/files_sharing
  - files_trashbin:
    - Version: 0.9.1
    - Path: /config/www/owncloud/apps/files_trashbin
  - files_versions:
    - Version: 1.3.0
    - Path: /config/www/owncloud/apps/files_versions
  - firstrunwizard:
    - Version: 1.2.0
    - Path: /config/www/owncloud/apps/firstrunwizard
  - gallery:
    - Version: 16.1.1
    - Path: /config/www/owncloud/apps-external/gallery
  - market:
    - Version: 0.6.1
    - Path: /config/www/owncloud/apps/market
  - notifications:
    - Version: 0.5.4
    - Path: /config/www/owncloud/apps/notifications
  - password_policy:
    - Version: 2.1.3
    - Path: /config/www/owncloud/apps-external/password_policy
  - provisioning_api:
    - Version: 0.5.0
    - Path: /config/www/owncloud/apps/provisioning_api
  - systemtags:
    - Version: 0.3.0
    - Path: /config/www/owncloud/apps/systemtags
  - updatenotification:
    - Version: 0.2.1
    - Path: /config/www/owncloud/apps/updatenotification
Disabled:
  - encryption:
    - Path: /config/www/owncloud/apps/encryption
  - external:
    - Path: /config/www/owncloud/apps/external
  - user_external:
    - Path: /config/www/owncloud/apps/user_external
  - windows_network_drive:
    - Path: /config/www/owncloud/apps-external/windows_network_drive

Are you using external storage, if yes which one: local/smb/sftp/…
yes, local

Are you using encryption: yes/no
no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…
no

Client configuration

Browser:
Chrome

Operating system:
Windows 10

Logs

Web server error log

2022/03/14 12:20:30 [error] 533#533: *505 open() "/config/www/owncloud/favicon.ico" failed (2: No such file or directory), client: MYIP, server: _, request: "GET /favicon.ico HTTP/1.1", host: "mydomain.tld"

ownCloud log (data/owncloud.log)

Nothing really useful in there just a bunch of stuff thats too hard to clean up to post publicly. 

Thank you

  • How did the update fail? You should have received some error messages, what were they?
  • How did you restore to the older version?
  • Did you also reset the database container to the pre-update state?
  • What’s the current docker log saying? ownCloud log is also necessary
  • What is the browser development console saying in the network tab? There should be some more obvious errors, pointing you to the correct log lines on the server.

This is what you’ll have to do?

How did the update fail? You should have received some error messages, what were they?

The webserver crashed to internal server error. I kept waiting for 1 day hoping it would finish in the background but when I restarted the container after 1 day it went to internal server error.

How did you restore to the older version?

The way it was described everywhere I looked: I re downloaded everything and imported the backup of my config. So I did this: Restoring ownCloud :: ownCloud Documentation

Did you also reset the database container to the pre-update state?

I restored the database from a backup just before the update

What’s the current docker log saying? ownCloud log is also necessary

No errors in docker log, everything as it should be.
Logs were empty but after restarting everything a couple of times I finally got an output:

{"reqId":"e3b0fbed-7e36-4d70-b1e9-b338807b88f1","level":3,"time":"2022-03-14T10:08:20+00:00","remoteAddr":"192.168.1.3","user":"--","app":"PHP","method":"GET","url":"\/index.php","message":"include(\/config\/www\/owncloud\/lib\/composer\/composer\/..\/..\/..\/core\/Controller\/SetupController.php): failed to open stream: No such file or directory at \/config\/www\/owncloud\/lib\/composer\/composer\/ClassLoader.php#444"}
{"reqId":"e3b0fbed-7e36-4d70-b1e9-b338807b88f1","level":3,"time":"2022-03-14T10:08:20+00:00","remoteAddr":"192.168.1.3","user":"--","app":"PHP","method":"GET","url":"\/index.php","message":"include(): Failed opening '\/config\/www\/owncloud\/lib\/composer\/composer\/..\/..\/..\/core\/Controller\/SetupController.php' for inclusion (include_path='\/config\/www\/owncloud\/apps') at \/config\/www\/owncloud\/lib\/composer\/composer\/ClassLoader.php#444"}
{"reqId":"e3b0fbed-7e36-4d70-b1e9-b338807b88f1","level":3,"time":"2022-03-14T10:08:20+00:00","remoteAddr":"192.168.1.3","user":"--","app":"index","method":"GET","url":"\/index.php","message":"Exception: {\"Exception\":\"Error\",\"Message\":\"Class 'OC\\\\Core\\\\Controller\\\\SetupController' not found\",\"Code\":0,\"Trace\":\"#0 \\\/config\\\/www\\\/owncloud\\\/index.php(54): OC::handleRequest()\\n#1 {main}\",\"File\":\"\\\/config\\\/www\\\/owncloud\\\/lib\\\/base.php\",\"Line\":863}"}
{"reqId":"e3b0fbed-7e36-4d70-b1e9-b338807b88f1","level":3,"time":"2022-03-14T10:08:20+00:00","remoteAddr":"192.168.1.3","user":"--","app":"PHP","method":"GET","url":"\/index.php","message":"file_get_contents(\/config\/www\/owncloud\/core\/js\/core.json): failed to open stream: No such file or directory at \/config\/www\/owncloud\/lib\/private\/legacy\/template.php#162"}
{"reqId":"e3b0fbed-7e36-4d70-b1e9-b338807b88f1","level":3,"time":"2022-03-14T10:08:20+00:00","remoteAddr":"192.168.1.3","user":"--","app":"core","method":"GET","url":"\/index.php","message":"Exception: {\"Exception\":\"Error\",\"Message\":\"Class 'OC\\\\Core\\\\Controller\\\\SetupController' not found\",\"Code\":0,\"Trace\":\"#0 \\\/config\\\/www\\\/owncloud\\\/index.php(54): OC::handleRequest()\\n#1 {main}\",\"File\":\"\\\/config\\\/www\\\/owncloud\\\/lib\\\/base.php\",\"Line\":863}"}
{"reqId":"e3b0fbed-7e36-4d70-b1e9-b338807b88f1","level":3,"time":"2022-03-14T10:08:20+00:00","remoteAddr":"192.168.1.3","user":"--","app":"core","method":"GET","url":"\/index.php","message":"Exception: {\"Exception\":\"Exception\",\"Message\":\"Cannot read core\\\/js\\\/core.json\",\"Code\":0,\"Trace\":\"#0 \\\/config\\\/www\\\/owncloud\\\/lib\\\/private\\\/legacy\\\/template.php(83): OC_Template::initTemplateEngine('error')\\n#1 \\\/config\\\/www\\\/owncloud\\\/lib\\\/private\\\/legacy\\\/template.php(371): OC_Template->__construct('', 'exception', 'error', false)\\n#2 \\\/config\\\/www\\\/owncloud\\\/index.php(76): OC_Template::printExceptionErrorPage(Object(Error))\\n#3 {main}\",\"File\":\"\\\/config\\\/www\\\/owncloud\\\/lib\\\/private\\\/legacy\\\/template.php\",\"Line\":174}"}

What is the browser development console saying in the network tab? There should be some more obvious errors, pointing you to the correct log lines on the server.

Not sure if this is what you meant but here you go:

Uncaught TypeError: Cannot read properties of undefined (reading 'enabledPreviewProviders')
    at Module.<anonymous> (files_mediaviewer_init.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c:1:1790)
    at t (files_mediaviewer_init.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c:1:110)
    at Object.<anonymous> (files_mediaviewer_init.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c:1:987)
    at t (files_mediaviewer_init.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c:1:110)
    at files_mediaviewer_init.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c:1:902
    at files_mediaviewer_init.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c:1:911
shareconfigmodel.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c:24 Uncaught ReferenceError: oc_appconfig is not defined
    at shareconfigmodel.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c:24:33
    at shareconfigmodel.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c:193:3
snap.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c:391 Uncaught TypeError: Cannot read properties of null (reading 'style')
    at Object.x (snap.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c:391:42)
    at Object.easeTo (snap.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c:348:42)
    at Core.close (snap.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c:693:35)
    at toggleSnapperOnSize (js.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c:1653:13)
    at HTMLDocument.initCore (js.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c:1663:3)
    at j (jquery.js:3099:30)
    at Object.fireWith [as resolveWith] (jquery.js:3211:7)
    at Function.ready (jquery.js:3417:13)
    at HTMLDocument.I (jquery.js:3433:9)
cloud.domain.tld/:1          Failed to load resource: the server responded with a status of 500 ()
cloud.domain.tld/:1          Failed to load resource: the server responded with a status of 500 ()
cloud.domain.tld/:1          Failed to load resource: the server responded with a status of 500 ()
cloud.domain.tld/:1          Failed to load resource: the server responded with a status of 500 ()
cloud.domain.tld/:1          Failed to load resource: the server responded with a status of 500 ()
cloud.domain.tld/:1          Failed to load resource: the server responded with a status of 500 ()
cloud.domain.tld/:1          Failed to load resource: the server responded with a status of 500 ()
cloud.domain.tld/:1          Failed to load resource: the server responded with a status of 500 ()
cloud.domain.tld/:1          Failed to load resource: the server responded with a status of 500 ()
/favicon.ico:1          Failed to load resource: the server responded with a status of 404 ()
snap.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c:391 Uncaught TypeError: Cannot read properties of null (reading 'style')
    at Object.x (snap.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c:391:42)
    at Object.easeTo (snap.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c:348:42)
    at Core.close (snap.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c:693:35)
    at toggleSnapperOnSize (js.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c:1653:13)
    at later (underscore.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c:892:31)
    at underscore.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c:829:19

Does that maybe help? Thanks

This has to create log entries in Apache and perhaps also the ownCloud log. Perhaps also double check the proxy, as docker containers are usually deployed behind a reverse proxy, for issues.

This output looks more like the console output. Make sure to switch to the network tab, then you can click on the exact requests that create the 500 server error responses.

  • Can you exec into the container and run occ status?
  • Double check that all containers (owncloud/mysql/redis) are showing as running and not restarting?

I run an nginx reverse proxy that’s true. But no errors there.

  • Can you exec into the container and run occ status ?
root@781c9a4acf42:/config/www/owncloud# sudo -u abc ./occ status
  - installed: true
  - first_install_version: 10.8.0.4
  - version: 10.8.0.4
  - versionstring: 10.8.0
  - edition: Community
  • Double check that all containers (owncloud/mysql/redis) are showing as running and not restarting?

It’s a unified container which includes everything: Docker Hub

This output looks more like the console output. Make sure to switch to the network tab, then you can click on the exact requests that create the 500 server error responses.

I got this

<div id="app-navigation">
	<ul class="with-icon">
				<li data-id="files" class="nav-files">
			<a href="#"
				class="nav-icon-files svg">
				Alle Dateien			</a>
		</li>
				<li data-id="favorites" class="nav-favorites">
			<a href="#"
				class="nav-icon-favorites svg">
				Favoriten			</a>
		</li>
				<li data-id="sharingin" class="nav-sharingin">
			<a href="#"
				class="nav-icon-sharingin svg">
				Mit Dir geteilt			</a>
		</li>
				<li data-id="sharingout" class="nav-sharingout">
			<a href="#"
				class="nav-icon-sharingout svg">
				Von Dir geteilt			</a>
		</li>
				<li data-id="sharinglinks" class="nav-sharinglinks">
			<a href="#"
				class="nav-icon-sharinglinks svg">
				Geteilt über einen Link			</a>
		</li>
				<li data-id="systemtagsfilter" class="nav-systemtagsfilter">
			<a href="#"
				class="nav-icon-systemtagsfilter svg">
				Tags			</a>
		</li>
				<li data-id="extstoragemounts" class="nav-extstoragemounts">
			<a href="#"
				class="nav-icon-extstoragemounts svg">
				Externer Speicher			</a>
		</li>
				<li data-id="trashbin" class="nav-trashbin">
			<a href="#"
				class="nav-icon-trashbin svg">
				Gelöschte Dateien			</a>
		</li>
			</ul>
	<div id="app-settings">
		<div id="app-settings-header">
			<button class="settings-button" data-apps-slide-toggle="#app-settings-content">
				Einstellungen			</button>
		</div>
		<div id="app-settings-content">
			<div id="files-setting-showhidden">
				<input class="checkbox" id="showhiddenfilesToggle" checked="checked" type="checkbox">
				<label for="showhiddenfilesToggle">Versteckte Dateien anzeigen</label>
			</div>
			<label for="webdavurl">WebDAV</label>
			<input id="webdavurl" type="text" readonly="readonly" value="https://cloud.domain.tld/remote.php/dav/files/marco/" />
			<em><!DOCTYPE html>
<html class="ng-csp" data-placeholder-focus="false" lang="de_CH" >
	<head data-requesttoken="">
		<meta charset="utf-8">
		<title>
		ownCloud		</title>
		<meta http-equiv="X-UA-Compatible" content="IE=edge">
		<meta name="referrer" content="never">
		<meta name="viewport" content="width=device-width, minimum-scale=1.0, maximum-scale=1.0">
					<meta name="apple-itunes-app" content="app-id=1359583808">
				<meta name="theme-color" content="#041e42">
		<link rel="icon" href="/core/img/favicon.ico">
		<link rel="apple-touch-icon-precomposed" href="/core/img/favicon-touch.png">
		<link rel="mask-icon" sizes="any" href="/core/img/favicon-mask.svg" color="#041e42">
					<link rel="stylesheet" href="/core/vendor/select2/select2.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/core/css/styles.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/core/css/inputs.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/core/css/header.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/core/css/icons.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/core/css/fonts.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/core/css/apps.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/core/css/global.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/core/css/fixes.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/core/css/multiselect.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/core/css/mobile.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/core/vendor/jquery-ui/themes/base/jquery-ui.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/core/css/jquery-ui-fixes.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/core/css/tooltip.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/core/css/share.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/apps/files_versions/css/versions.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/apps/firstrunwizard/css/colorbox.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/apps/firstrunwizard/css/firstrunwizard.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/apps-external/gallery/css/slideshow.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/apps-external/gallery/css/gallerybutton.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/apps/notifications/css/styles.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/core/css/jquery.ocdialog.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/apps/files/css/files.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/apps/files/css/upload.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/apps/files/css/mobile.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/apps/files/css/detailsView.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/apps/files_sharing/css/sharedfilelist.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/apps/files_external/css/external.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/apps/files_trashbin/css/trash.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/apps/comments/css/comments.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/apps/files_sharing/css/sharetabview.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/core/css/systemtags.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
					<link rel="stylesheet" href="/apps/systemtags/css/systemtagsfilelist.css?v=0aefb58b05a414a7e6365bfbc0ad1f9c">
									<script src="/core/vendor/jquery/dist/jquery.min.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c"></script>
					<script src="/core/vendor/jquery-migrate/jquery-migrate.min.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c"></script>
					<script src="/core/vendor/jquery-ui/ui/jquery-ui.custom.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c"></script>
					<script src="/core/vendor/underscore/underscore.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c"></script>
					<script src="/core/vendor/moment/min/moment-with-locales.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c"></script>
					<script src="/core/vendor/handlebars/handlebars.js?v=0aefb58b05a414a7e6365bfbc0ad1f9c"></script>
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I don’t know anymore… If I begin from scratch all together I lose all settings etc or would that be advised?

Oh, then I’d recommend to open an issue in their repository:

Thanks, I was able to solve it.

For anyone interested: I was somehow stuck in between 2 updates. I followed instructions from the creator of the docker container which was to do a manual update as stated here:

The update manually then went through fine and WebUI loads correctly again.

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