Steps to reproduce
I downloaded the OwnCloud 10.3 server application and uploaded it via FTP. When navigating to the specific folder, I get a whit screen. I uploaded my backed up data and config folders from my former 10.1 installtion (that still works). Same result
Expected behaviour
Happy OwnCloud
Actual behaviour
Unhappy White Screen of Death
Server configuration
Operating system: Debian GNU/Linux 9.11 (on managed server)
Web server: managed server, so I have no sudo rights and can’t changeg web server settings except for some parameters in a web interface
Database: mysql
PHP version: 7.1 (also tested with anything between 5.x - 7.x
**Permission: 755 and 640 for config
Client configuration
Browser:: Tested with newes Chrome/Firefox
Logs
Web server error log
empty
ownCloud log (data/owncloud.log)
{“reqId”:“KQcWf0OQe1dg32lWnLGA”,“level”:3,“time”:“2019-10-04T07:02:56+00:00”,“remoteAddr”:“31.17.146.236”,“user”:"–",“app”:“index”,“method”:“GET”,“url”:"/owncloud_OLD/index.php/core/js/oc.js?v=c4465853f8305d399ec7fbf95e345ae8",“message”:“Exception: {“Exception”:“OC\\NeedsUpdateException”,“Message”:”",“Code”:0,“Trace”:"#0 \/usr\/www\/users\/abiria\/sitzungspause.de\/public_html\/owncloud_OLD\/lib\/private\/legacy\/app.php(128): OC_App::loadApp(‘files’)\n#1 \/usr\/www\/users\/abiria\/sitzungspause.de\/public_html\/owncloud_OLD\/lib\/private\/legacy\/util.php(145): OC_App::loadApps(Array)\n#2 \/usr\/www\/users\/abiria\/sitzungspause.de\/public_html\/owncloud_OLD\/lib\/base.php(928): OC_Util::setupFS()\n#3 \/usr\/www\/users\/abiria\/sitzungspause.de\/public_html\/owncloud_OLD\/index.php(56): OC::handleRequest()\n#4 {main}",“File”:"\/usr\/www\/users\/abiria\/sitzungspause.de\/public_html\/owncloud_OLD\/lib\/private\/legacy\/app.php",“Line”:192}"}
{“reqId”:“f0GJcCBVt1I6AWIogLtV”,“level”:2,“time”:“2019-11-03T12:11:10+00:00”,“remoteAddr”:“31.17.43.106”,“user”:"–",“app”:“core”,“method”:“POST”,“url”:"/owncloud/index.php/login",“message”:“Login failed: ‘admin’ (Remote IP: ‘31.17.43.106’)”}
{“reqId”:“cgiO7RsMPGjY8I2AIg9X”,“level”:3,“time”:“2019-11-03T12:11:20+00:00”,“remoteAddr”:“31.17.43.106”,“user”:"–",“app”:“core”,“method”:“POST”,“url”:"/owncloud/index.php/lostpassword/email",“message”:“Could not send reset email because there is no email address for this username. User: admin”}
{“reqId”:“nSAHk1JwCfHSdz4GYDG8”,“level”:2,“time”:“2019-11-03T12:11:21+00:00”,“remoteAddr”:“31.17.43.106”,“user”:"–",“app”:“core”,“method”:“POST”,“url”:"/owncloud/index.php
/login?user=admin",“message”:“Login failed: ‘admin’ (Remote IP: ‘31.17.43.106’)”}
{“reqId”:“dXOHH8P14FPuD0suXSvI”,“level”:2,“time”:“2019-11-03T12:11:29+00:00”,“remoteAddr”:“31.17.43.106”,“user”:"–",“app”:“core”,“method”:“POST”,“url”:"/owncloud/index.php/login?user=admin",“message”:“Login failed: ‘admin’ (Remote IP: ‘31.17.43.106’)”}
{“reqId”:“5tFIkNS4Lpy1eatTS4zG”,“level”:2,“time”:“2019-11-03T12:11:42+00:00”,“remoteAddr”:“31.17.43.106”,“user”:"–",“app”:“core”,“method”:“POST”,“url”:"/owncloud/index.php/login?user=admin",“message”:“Login failed: ‘ulich.wiener’ (Remote IP: ‘31.17.43.106’)”}
{“reqId”:“tSIMNZ3Pmd7auA8A6BnR”,“level”:3,“time”:“2019-11-03T12:13:34+00:00”,“remoteAddr”:“31.17.43.106”,“user”:“admin”,“app”:“no app in context”,“method”:“POST”,“url”:"/owncloud/index.php/settings/users/users",“message”:"User backend OC\User\Database is returning home: /usr/www/users/abiria/sitzungspause.de/public_html/owncloud/data/philip.dalheimer for user: philip.dalheimer which differs from existing value: "}
{“reqId”:“bOoZot6o4CzjBi7Gdfws”,“level”:2,“time”:“2019-11-03T12:14:13+00:00”,“remoteAddr”:“31.17.43.106”,“user”:"–",“app”:“core”,“method”:“POST”,“url”:"/owncloud/index.php/login",“message”:“Login failed: ‘philip.dalheimer’ (Remote IP: ‘31.17.43.106’)”}
{“reqId”:“L8RwjbVCVhU6GtDAPhK6”,“level”:2,“time”:“2019-11-03T12:14:18+00:00”,“remoteAddr”:“31.17.43.106”,“user”:"–",“app”:“core”,“method”:“POST”,“url”:"/owncloud/index.php
/login?user=philip.dalheimer",“message”:“Login failed: ‘philip.dalheimer’ (Remote IP: ‘31.17.43.106’)”}
{“reqId”:“ouxKIYG7CXWnRgJ8aOMM”,“level”:3,“time”:“2019-11-03T12:14:38+00:00”,“remoteAddr”:“31.17.43.106”,“user”:"–",“app”:“core”,“method”:“POST”,“url”:"/owncloud/index.php/lostpassword/email",“message”:“Could not send reset email because there is no email address for this username. User: admin”}
{“reqId”:“k27XvqxOT4Yik2EHDdv7”,“level”:2,“time”:“2019-11-03T12:15:16+00:00”,“remoteAddr”:“31.17.43.106”,“user”:"–",“app”:“core”,“method”:“POST”,“url”:"/owncloud/index.php/login",“message”:“Login failed: ‘philip.dalheimer’ (Remote IP: ‘31.17.43.106’)”}
{“reqId”:“kwzjFzB5tpKw7vM9qb1b”,“level”:3,“time”:“2019-11-03T12:15:20+00:00”,“remoteAddr”:“31.17.43.106”,“user”:"–",“app”:“no app in context”,“method”:“POST”,“url”:"/owncloud/index.php/lostpassword/email",“message”:“The email is not sent because a password reset email was sent recently.”}
{“reqId”:“DAla5rTw6S5xRMlkquvd”,“level”:2,“time”:“2019-11-03T12:21:45+00:00”,“remoteAddr”:“31.17.43.106”,“user”:"–",“app”:“core”,“method”:“POST”,“url”:"/owncloud/index.php/login",“message”:“Login failed: ‘vincent.feist’ (Remote IP: ‘31.17.43.106’)”}
{“reqId”:“9raeYFcsCKvnDOKekMiB”,“level”:2,“time”:“2019-11-03T12:22:15+00:00”,“remoteAddr”:“31.17.43.106”,“user”:"–",“app”:“core”,“method”:“POST”,“url”:"/owncloud/index.php/login",“message”:“Login failed: ‘philip.dalheimer’ (Remote IP: ‘31.17.43.106’)”}
{“reqId”:“uzlzEQVQN7fZJuG9AWgW”,“level”:2,“time”:“2019-11-03T12:23:56+00:00”,“remoteAddr”:“31.17.43.106”,“user”:"–",“app”:“core”,“method”:“POST”,“url”:"/owncloud/index.php/login",“message”:“Login failed: ‘philip.dalheimer’ (Remote IP: ‘31.17.43.106’)”}
{“reqId”:“pHdYwrCb1ozY8JhKN4uD”,“level”:3,“time”:“2019-11-03T12:24:01+00:00”,“remoteAddr”:“31.17.43.106”,“user”:"–",“app”:“no app in context”,“method”:“POST”,“url”:"/owncloud/index.php/lostpassword/email",“message”:“The email is not sent because a password reset email was sent recently.”}
{“reqId”:“aTprES5rMeCox2AjG0Q4”,“level”:3,“time”:“2019-11-03T12:27:00+00:00”,“remoteAddr”:“31.17.43.106”,“user”:“admin”,“app”:“no app in context”,“method”:“POST”,“url”:"/owncloud/index.php/settings/users/users",“message”:"User backend OC\User\Database is returning home: /usr/www/users/abiria/sitzungspause.de/public_html/owncloud/data/philip.dalheimer for user: philip.dalheimer which differs from existing value: "}
{“reqId”:“wWWcxVkvXpPcO1cFoPSU”,“level”:2,“time”:“2019-11-03T12:27:15+00:00”,“remoteAddr”:“31.17.43.106”,“user”:"–",“app”:“core”,“method”:“POST”,“url”:"/owncloud/index.php/login",“message”:“Login failed: ‘philip.dalheimer’ (Remote IP: ‘31.17.43.106’)”}
{“reqId”:“Ui23tasSPcHFcscUWJKm”,“level”:3,“time”:“2019-11-03T12:27:28+00:00”,“remoteAddr”:“31.17.43.106”,“user”:"–",“app”:“no app in context”,“method”:“POST”,“url”:"/owncloud/index.php/lostpassword/email",“message”:“The email is not sent because a password reset email was sent recently.”}
{“reqId”:“Z17X4t6fbI30KAk3vdls”,“level”:2,“time”:“2019-11-03T12:27:29+00:00”,“remoteAddr”:“31.17.43.106”,“user”:"–",“app”:“core”,“method”:“POST”,“url”:"/owncloud/index.php/login?user=philip.dalheimer",“message”:“Login failed: ‘philip.dalheimer’ (Remote IP: ‘31.17.43.106’)”}
{“reqId”:“627hVLNWGcsRzWvqajM0”,“level”:2,“time”:“2019-11-03T12:28:01+00:00”,“remoteAddr”:“31.17.43.106”,“user”:"–",“app”:“core”,“method”:“POST”,“url”:"/owncloud/index.php/login",“message”:“Login failed: ‘philip.dalheimer’ (Remote IP: ‘31.17.43.106’)”}
{“reqId”:“V2CNh6qQuKEyJNlpZPdt”,“level”:2,“time”:“2019-11-03T12:29:37+00:00”,“remoteAddr”:“31.17.43.106”,“user”:"–",“app”:“core”,“method”:“POST”,“url”:"/owncloud/index.php/login",“message”:“Login failed: ‘philip.dalheimer’ (Remote IP: ‘31.17.43.106’)”}
{“reqId”:“hJvANBgsFwtQXQLijBvm”,“level”:2,“time”:“2019-11-03T12:30:01+00:00”,“remoteAddr”:“31.17.43.106”,“user”:"–",“app”:“core”,“method”:“POST”,“url”:"/owncloud/index.php/login?user=philip.dalheimer",“message”:“Login failed: ‘philip.dalheimer’ (Remote IP: ‘31.17.43.106’)”}
{“reqId”:“ttwIoQcn6MuFLfGJrq4X”,“level”:3,“time”:“2019-11-03T12:30:26+00:00”,“remoteAddr”:“31.17.43.106”,“user”:"–",“app”:“core”,“method”:“POST”,“url”:"/owncloud/index.php/lostpassword/email",“message”:“Could not send reset email because there is no email address for this username. User: admin”}
{“reqId”:“0apryflDFbnk2K3WfTfl”,“level”:2,“time”:“2019-11-03T12:31:19+00:00”,“remoteAddr”:“88.99.172.254”,“user”:"–",“app”:“core”,“method”:“POST”,“url”:"/owncloud/index.php/occ/config:list",“message”:"Invalid request to occ controller. Details: “Web executor is not allowed to run from a host 88.99.172.254"”}
{“reqId”:“8MxzCcpNjEdAKCBzuNAA”,“level”:2,“time”:“2019-11-03T12:33:18+00:00”,“remoteAddr”:“88.99.172.254”,“user”:"–",“app”:“core”,“method”:“POST”,“url”:"/owncloud/index.php/occ/config:list",“message”:"Invalid request to occ controller. Details: “Web executor is not allowed to run from a host 88.99.172.254"”}
{“reqId”:“d87224JvLkBp9nBwq2g0”,“level”:2,“time”:“2019-11-04T08:05:19+00:00”,“remoteAddr”:“31.17.43.106”,“user”:"–",“app”:“core”,“method”:“POST”,“url”:"/owncloud/index.php/login",“message”:“Login failed: ‘philip.dalheimer’ (Remote IP: ‘31.17.43.106’)”}
Browser log
empty