I just installed the latest version 10.0.4 and I can’t upload any file (documents and photos). I use php 7.0 / MySQL, the log file does not record any error when trying to load a file (either with drag & drop or with the + menu from the folders) I can create new folders from the interface, the CHMOD are compliant, no particular restriction on the file transfer size (> 512 MB).
When I drop a file, the loading progress bar runs up to 100%, at the end no loaded file appears and the folder …/data/user/files/documents (or photos) is empty. No thumbnail created either.
just spit-balling… but have you confirmed that the data directory is in its original location and that there is space on the partition, and if you moved it, did you update database and other areas of the data directory’s new location?
I didn’t move anything, I am able to restore the files from the trash and delete them again. Every new upload does not do anything.
I deleted the installation and the database and started from scratch: new database and new installation with the web installer. The results are the same and still no error in the log file but this (I replaced the IP by IP the root directory by ROOT). I don’t think that this message has something to do with the upload.
{“reqId”:“WkKltbley6CuRBT7TcpbOQAAANU”,“level”:3,“time”:“2017-12-26T19:40:37+00:00”,“remoteAddr”:“IP”,“user”:“Herve”,“app”:“PHP”,“method”:“GET”,“url”:“/index.php/settings/admin?sectionid=general”,“message”:“opendir(/home/ROOT/public_html/cld/themes): failed to open dir: No such file or directory at /home/ROOT/public_html/cld/apps/templateeditor/lib/mailtemplate.php#155”}
A quick update: I did not make any change since yesterday but I managed to upload and to share some files with my tablet (Android + Firefox 57.0.1) but this is still impossible with my laptop (W7 / Firefox 57.0.2 / Chrome 63.0.3239.108). There is still no relevant fault log about this!
That is weird… I am not expert, and can only apply logic to your issue. I noted that the error message that you posted is common with issues adding custom email themes, missing a directory.
That does not appear to be a part of your issue. So at this point I would double check that there is nothing conflicting with ownCloud (like firewall rules or other webpages in apache)
I hope someone with more experience chimes in soon.
The description about the progress bar looks similar / the same as in Unable to upload more than 100MB file OC 10.0.2 which might be caused by a limitation / some restrictions in the PHP / webserver configuration.
Thank you Charles and Tom for your inputs.
Well the behavior is similar of what Tom pointed to me! In fact with both tablet and laptop the upload of file above 1M does not happen!!! I never had this issue with the previous version of Oc.
I just used the windows app for Oc, I sent and synchronized 3 photos, each photo of 2MB file size without issue.
Came back to the administration web page, I deleted them and tried to upload the same photos, no success!!!
I think the apps / sync clients are not affected by any upload limits in your webserver as those are using some sort of chunking which is splitting the uploaded files into some smaller parts.
Hi! I recently updated from 9.x to 10.x (I delayed the migration since I had many issues when migrating from 8.x to 9.x) and I have the same issue: I can’t upload anything.
I don’t want to use the sync client because I have a bad experience with it. So being unable to upload from web client is very … frustrating.
Consider to open a new ticket with all the relevant information, including, but not limited to, how did you update the server (manually, via package, updater app…) and specific versions. (Use the template)
“I can’t upload anything” can be caused by several things, from a wrong installation / update to problems with permissions in the server. With the litle information you’ve given isn’t possible to determine the cause.
