Hi,
I know nothing about this and my system admin is away (and will be for a while). My client shows the message in the subject and doesn't seem to be syncing. Other computers in the company seem to have no problems at all. Help please!
Thanks
Logfiles would be helpful. Since your other clients are working I suppose your general setup is ok.
https://doc.owncloud.org/desktop/latest/troubleshooting.html#log-files
Hi tflidd,
Thank you. It says that as I am a new user, I am not allowed to upload attachments but here is the copy/paste of the last bit of the log below. I just tried with Force Sync and I realised that the activity in the server is visible but the files are actually not synced.
(null) <-> 554b4604ad840, inode: 889427 <-> 889427, size: 205312 <-> 205312, perms: <-> RDNVW, ignore: 0
09-15 14:57:01:637 0x7fd2ad0b83a8 csyncdetect_update: file: IP/CUTS Licence/Proposal for CE prize/EPSRC-KT-Enval MWS 19 09 06.doc, instruction: INSTRUCTION_NONE <<=
09-15 14:57:01:637 0x7fd2ad0b83a8 csync_ftw: <= Closing walk for /Users/CLP/ownCloud/IP/CUTS Licence/Proposal for CE prize with read_from_db 0
09-15 14:57:01:637 0x7fd2ad0b83a8 csync_walker: file: /Users/CLP/ownCloud/IP/CUTS Licence/Variation to Enval licence.pdf [inode=889436 size=911871]
09-15 14:57:01:638 0x7fd2ad0b83a8 csyncdetect_update: Database entry found, compare: 1273677080 <-> 1273677080, etag: (null) <-> 554b467594339, inode: 889436 <-> 889436, size: 911871 <-> 911871, perms: <-> RDNVW, ignore: 0
09-15 14:57:01:638 0x7fd2ad0b83a8 csyncdetect_update: file: IP/CUTS Licence/Variation to Enval licence.pdf, instruction: INSTRUCTION_NONE <<=
09-15 14:57:01:638 0x7fd2ad0b83a8 csync_ftw: <= Closing walk for /Users/CLP/ownCloud/IP/CUTS Licence with read_from_db 0
09-15 14:57:01:638 0x7fd2ad0b83a8 csync_ftw: <= Closing walk for /Users/CLP/ownCloud/IP with read_from_db 0
09-15 14:57:01:638 0x7fd2ad0b83a8 csync_walker: directory: /Users/CLP/ownCloud/Management [inode=950491]
09-15 14:57:01:638 0x7fd2ad0b83a8 csyncfile_stat_from_metadata_table: WARN: Query results in 11
09-15 14:57:01:638 0x7fd2ad0b83a8 csync_statedb_get_stat_by_hash: WRN: Could not get line from metadata: 11!
09-15 14:57:01:638 0x7fd2ad0b83a8 csync_statedb_close: sqlite3_close=0
09-15 15:00:11:732 692915 OCC::SyncEngine::handleSyncError: #### ERROR during csync_update : "CSync unspecified error."
09-15 15:00:11:753 692915 OCC::SyncJournalDb::close: void OCC::SyncJournalDb::close() "/Users/CLP/ownCloud/.sync7b6f3f0227c0.db"
09-15 15:00:11:754 692915 OCC::SyncJournalDb::commitTransaction: No database Transaction to commit
09-15 15:00:11:755 692915 OCC::SyncEngine::finalize: CSync run took 192374
09-15 15:00:12:190 692915 OCC::Folder::slotSyncFinished: - client version 2.3.3 (build 8242) Qt 5.6.2 SSL OpenSSL 1.0.2j 26 Sep 2016
09-15 15:00:12:191 692915 OCC::Folder::slotSyncFinished: -> SyncEngine finished with ERROR
09-15 15:00:12:192 692915 OCC::Folder::showSyncResultPopup: OO folder slotSyncFinished: result: 2
09-15 15:00:12:193 692915 OCC::Folder::slotSyncFinished: * owncloud csync thread finished with error
09-15 15:00:12:193 692915 OCC::Folder::slotSyncFinished: the last 6 syncs failed
09-15 15:00:12:194 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:195 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:196 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:197 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:197 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:198 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:199 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:200 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:201 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:204 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:205 692915 OCC::SocketApi::onLostConnection: SocketApi: Lost connection SocketApiSocket(0x7fd2aff87950)
09-15 15:00:12:206 692915 OCC::SocketListener::sendMessage: WARN: Could not send all data on socket for "UPDATE_VIEW:/Users/CLP/ownCloud\n"
09-15 15:00:12:206 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:208 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:208 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "UPDATE_VIEW:/Users/CLP/ownCloud"
09-15 15:00:12:224 692915 OCC::ownCloudGui::slotSyncStateChange: Sync state changed for folder "https://cloud.enval.com/remote.php/webdav/" : "Error"
09-15 15:00:12:244 692915 OCC::callback: FolderWatcherPrivate::callback by OS X
09-15 15:00:12:245 692915 OCC::FolderWatcher::pathIsIgnored: * Ignoring file "/Users/CLP/ownCloud/.DS_Store"
09-15 15:00:12:246 692915 OCC::ConnectionValidator::checkAuthentication: # Check whether authenticated propfind works.
09-15 15:00:12:246 692915 OCC::AbstractNetworkJob::start: !!! OCC::PropfindJob created for "https://cloud.enval.com" + "/" "OCC::ConnectionValidator"
09-15 15:00:12:247 692915 OCC::callback: FolderWatcherPrivate::callback by OS X
09-15 15:00:12:302 692915 OCC::ownCloudGui::slotContextMenuAboutToShow:
09-15 15:00:12:574 692915 OCC::ownCloudGui::slotContextMenuAboutToHide:
09-15 15:00:12:583 692915 OCC::FolderMan::slotFolderSyncFinished: <===================================== sync finished for "https://cloud.enval.com/remote.php/webdav/"
09-15 15:00:12:614 692915 OCC::ownCloudGui::slotContextMenuAboutToShow:
09-15 15:00:14:379 692915 OCC::ownCloudGui::slotContextMenuAboutToHide:
09-15 15:00:15:527 692915 OCC::ownCloudGui::slotContextMenuAboutToShow:
09-15 15:00:16:852 692915 OCC::ownCloudGui::slotContextMenuAboutToHide:
09-15 15:00:23:374 692915 OCC::SocketApi::slotNewConnection: SocketApi: New connection SocketApiSocket(0x7fd2aae32a50)
09-15 15:00:23:375 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "REGISTER_PATH:/Users/CLP/ownCloud"
09-15 15:00:23:379 692915 OCC::SocketListener::sendMessage: SocketApi: Sending message: "SHARE_MENU_TITLE:Share with ownCloud"
Dear tflidd,
Sorry to bother but did you have a chance to look at the log.
I also posed another entry with an updated log.
Any help would be most appreciated.