Marketplace is not able to connect for a fresh installed OwnCloud via QNAP

Steps to reproduce

1.Version (QNAP official Store) Latest(DOCKER COMPOSE)
2.Both version is not able to use the marketplace

No marketplace connection: cURL error 60: SSL certificate problem: certificate has expired

  1. From setting panel, the error message shows

This server has no working Internet connection. This means that some of the features like mounting external storage, notifications about updates or installation of third-party apps will not work. Accessing files remotely and sending of notification emails might not work, either. We suggest to enable Internet connection for this server if you want to have all features.

Expected behaviour

Tell us what should happen

Actual behaviour

Tell us what happens instead

Server configuration

Operating system:

Web server:

**Database: maria db

PHP version:

ownCloud version: (see ownCloud admin page)

Updated from an older ownCloud or fresh install:

Where did you install ownCloud from:

Signing status (ownCloud 9.0 and above):

Login as admin user into your ownCloud and access 
paste the results into and puth the link here.

The content of config/config.php:

Log in to the web-UI with an administrator account and click on
'admin' -> 'Generate Config Report' -> 'Download ownCloud config report'
This report includes the config.php settings, the list of activated apps
and other details in a well sanitized form.


If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder

*ATTENTION:* Do not post your config.php file in public as is. Please use one of the above
methods whenever possible. Both, the generated reports from the web-ui and from occ config:list
consistently remove sensitive data. You still may want to review the report before sending.
If done manually then it is critical for your own privacy to dilligently
remove *all* host names, passwords, usernames, salts and other credentials before posting.
You should assume that attackers find such information and will use them against your systems.

List of activated apps:

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder.

Are you using external storage, if yes which one: local/smb/sftp/…

Are you using encryption: yes/no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…

LDAP configuration (delete this part if not used)

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';

Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration


Operating system:


Web server error log

Insert your webserver log here

ownCloud log (data/owncloud.log)

Insert your ownCloud log here

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log 
c) ...
1 Like

Hello Tongt,

why did you leave the template when you don’t fill it out?

How should anyone be able to help you if you just provide the error message and vaguely describe what you did?

In Order to help you please describe how you did the “latest compose” what’s in your yaml file, what’s in your .env file and what kind of server do you run for it.

Best Regards


Hi dmitry,

Sorry for that,

For QNAP apps, as a fresh install from qpkg qnap file, only mariadb connected. nothing configured.
I am using reverse proxy to get ssl for the whole system(traefik, so 443 and 80 ports is allocated for traefik)

For docker-compose:
version: ‘3.1’


image: owncloud
restart: always
- 50222:80
- /share/Container/owncloud/:/var/www/html
- /share/Container/owncloud/apps:/var/www/html/apps
- /share/Container/owncloud/config:/var/www/html/config
- /share/Container/owncloud/data:/var/www/html/data

network_mode: bridge

just these.

May I ask why you use docker-compose (which is a tool for running multiple containers who depend / communicate with other containers) if you just run ownCloud?

Could you run the compose file that is in our documentation as is and see if you still can’t connect to the marketplace?

Then you are pretty sure facing the Letsencrypt Root CA X3 Expiration issue, see No marketplace connection: cURL error 60

In the letsencrypt forum they write:

see Can't get QNAP to get LE SSL - Help - Let's Encrypt Community Support

1 Like

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