No more possibility to select subfolders for sync with last release 2.11.0 (build 8354)

lmw · August 19, 2022, 8:30am

Hi team,

I have upgraded Owncloud with the last release this morning on my Windows desktop.
It appears that I can no more select subfolders to exclude or include them in the synchronization process.

We have some very huge folders (more than 300Gb), so we need to select the subfolders we want to sync. It would be a nightmare if this option disappears or does not work any more.

Thanks in advance

Expected behaviour

Before the update, we were able to select subfolders for sync

Actual behaviour

The arrow to open a folder in the client desktop app is still available in front of each parent folder, but it is not active any more.

Steps to reproduce

Simply update the desktop app to the las release
Open the Owncloud dialog
Click on your account
the list of folders to sync are displayed
there is no possibility to display the subfolders to select or exclude them from the sync process

Server configuration

Operating system: Linux
Database: MySQL
PHP version: 7.4.30
ownCloud version: 10.9.1.2 Community edition
Storage backend (external storage): None

Client configuration

Client version: 2.11.0 (build 8354)
Operating system: Windows 10

michaelstingl · August 19, 2022, 9:31am

Sync folders can have two different modes:

Regular Sync
Virtual Files (VFS)

No selective sync in VFS mode, because you only sync placeholders, not the real 300Gb+. On Windows 10, VFS is the default, but you cal always change the setting.

lmw · August 19, 2022, 10:14am

No, I have used “Regula sync” for years, and did not change this.
I have just upgraded my desktop client this morning.

Mark_Goodyer · August 19, 2022, 3:30pm

I’v run into the same problem on Mac (High Sierra and Monterey),

This is not a case of getting confused with virtual file support. Clicking what should expand the folder tree seems to either do nothing, or if you click often enough momentarily expands it and then collapses it rendering any subfolder selection impossible.

I have client machines with the 2.10.1 (build 7187) all showing and selecting subfolders correctly. Upgrade to 2.11.0 (build 8354) breaks it. I’m in the same position as Imw with large top level folders. It pretty much makes 2.11.0 unusable for me.

busman · August 20, 2022, 2:27pm

Hi, same problem here after update to owncloud 2.11 on mac os mojave (10.14.6) with “regular sync”. Best, Mauricio.

jnweiger · August 22, 2022, 12:55pm

This is odd. It really looks like your owncloud-client thinks it is in VFS mode.
Please check: In the 3-dots menu, on the right hand side, do you see
Enable virtual file support ... or Disable virtual file support... ?

I’ve just upgraded one of my win11 machines to the 2.11.0 client, and selective sync works perfectly fine for me.

(I consider it a design flaw, that VFS disables selective sync, but that is a different discussion.)

lujansen · August 22, 2022, 1:08pm

Hello jnweiger - this appears to be a valid idea, however it does not work for clients, where VFS was NOT enabled earlier. We seem to have the issue still pending for all the clients (PC and MAC), who have selective REAL Sync - and cannot select/de-select subfolders…

Any other ideas ?

jnweiger · August 22, 2022, 1:40pm

You mean, a reproducer should be:

start with 2.10.0 without VFS
never enable VFS
upgrade to 2.11.0

I’ll have to try again. It did not work for me like this.
But I found something fishy meanwhile: https://github.com/owncloud/client/issues/10051

lmw · August 22, 2022, 2:03pm

I confirm that I see “Enable virtual file support ...”

I have only one server, and one connection.

This is what I have done so far.

Thanks for your help.

jnweiger · August 22, 2022, 2:54pm

Thanks for the comparison. So it also happens with one connection.
Might be more related to config and upgrade history in your case.

Modern config has account settings like “0\Folders\1\virtualFilesMode=off” – maybe this setting is missing in your config?

If you can, please:

enable logging in the client,
send us log files and config files.
describe (screenshots) how exactly the selective sync feature is failing for you. Completely missing, or only some folders not unfoldable, or other…

lmw · August 22, 2022, 4:38pm

Hi @jnweiger

Unfortunately, I cannot send you the log files which contains too much sensitive information.

I would like to upload my config file, in which I removed any sensitive information, but I am not granted to do it because of “Sorry, new users can not upload attachments.” error message.

Could please authorize me?

Thanks

jnweiger · August 22, 2022, 11:02pm

Promoted you from ‘New User’ to ‘Basic User’ – if that does not help, please try to attach to

github.com/owncloud/client

[QA] Selective sync dropdown gets confused with multiple servers/multiple sync connetions

opened 01:37PM - 22 Aug 22 UTC

jnweiger

QA:team

### Pre-submission Checks - [X] I [checked for similar issues](https://github.c…om/owncloud/client/issues?q=), but could not find any. I also checked the closed issues. I could not contribute additional information to any existing issue. - [X] I will take the time to fill in all the required fields. I know that the bug report may be dismissed otherwise due to lack of information. ### Describe the QA issue Seen while reproducing https://central.owncloud.org/t/no-more-possibility-to-select-subfolders-for-sync-with-last-release-2-11-0-build-8354/38857 on Win10_21H1 * Connect to two different serves, one with VFS, one without. * On the server with VFS, add another sync folder connection for the Documents folder, this time without VFS * The dropdown triangle for the selective sync subfolder tree appears. OK * When clicking on the dropdown triangle, it disappears, after a few seconds. (Documents has no subfolders) * While the sync is still running, add a subfolder to the Documents folder via web UI. Hit 'Restart Sync' - the ongoing sync restarts, but - no dropdown triangle appears. BAD. * While that is still syncing, hit 'Force sync' on the other sync folder connection (with VFS) of this server. - The client aborts the ongoing sync, and starts a sync run there. - A dropdown triangle for selective sync appears, although this is a VFS connection. BAD. - The dropdown triangle can be clicked, it toggles between pointing downwards and rightwards. BAD. ![image](https://user-images.githubusercontent.com/1108546/185933335-391d91d6-e218-43ef-8f2e-f9f3e19ce353.png) ![image](https://user-images.githubusercontent.com/1108546/185933354-a7d92644-6db9-4401-bc9e-4b6953cafd91.png) ### Steps to reproduce the issue . ### Screenshots . ### Expected behavior Selective sync dropdowns are available, when there is no VFS and vice versa. ### Actual behavior Not random.

lmw · August 23, 2022, 8:26am

Hi @jnweiger

Thanks.
As agreed, here is my config file
owncloud_with_private_info_removed.cfg.txt (4.0 KB)

Best regards

Nina · August 23, 2022, 10:51am

Hello!

Wanted to show the problem with images, since I believe I’m having the same problem as @lmw .

We’re using “regular” sync, no VFS, have never used VFS. ownCloud desktop 2.11.0 is not allowing any of my users to select subfolders in the list of folders (picture below). I tried reverting back to the previous version of the dektop app, 2.10.1, and there the subfolders are visible again (picture below).

Image: 2.10.1 showing subfolders in top folder “4”.

Image: 2.11.0 not showing subfolders in top folder “4”, even when arrow is clicked.

This happens in latest Windows 10 and latest Windows 11.

Thank you for helping.

skar · August 23, 2022, 11:28am

Hello everyone,

I can confirm the same behavior on Xubuntu 22.04 with OwnCloud client 2.11.0.
Similar to the posts before I never used VFS and I have a single server with multiple client-devices, however only one connection per client - and only one owncloud user.

Thanks for the assistance.

Best regards,
Georg

LinkP · August 23, 2022, 7:56pm

I am observing this on openSUSE Leap 15.4 with client version 2.11.0. I have never enabled VFS, and my client currently shows an option to enable it which is labeled as experimental. Clicking the arrow next to a folder will make it point downward, but does not show the subfolders.

Thankfully I sync all folders on this device, but I have other client machines that use selective sync.

fmoc · August 24, 2022, 9:52am

We are not sure whether this is a migration bug. Could you please try to add your account in 2.11 as a new one?

fmoc · August 24, 2022, 10:14am

I just managed to reproduce this with an ownCloud 10 server on xubuntu 22.04, too. There are some hints that this bug only occurs with specific server versions. Could you please post your server versions?

fmoc · August 24, 2022, 10:30am

Also, please check whether the “choose what to sync” feature in the setup wizard works:

screenshot_2022-08-24_12-29-21

eSeCeeRre · August 24, 2022, 10:43am

In my case the “choose what to sync” in the wizard works fine but not the normal selector. My server version is 10.9.1