Owncloud client crash on windows 10


I’ve a strange problem on a windows 10 64bit. Opening the latest client version or the previous one, it crash.
I tried to move the owncloud configuration to create a new one, the client starts, show the windows where ask the server and after few seconds crash. Starting the client with --logwindow and --logfile doesn’t show nothing.
I tried to uninstall and reinstall the client and the testpilot, but nothing, both crashes.

I created a new user and magically the client starts. The strange thing is that if I logout from the new user and I login with the old user, the client starts without problem. If I reboot the machine and I login with the old user, the client crash.

Before backup all old user data to create a new one, someone can help me to solve the problem?



Did you send the crashlog? Could you write the ID you’ve got?


I sent the crash log, but it’s empty


In the crash window, there should be an ID like this:

Could you check again and post here?


Sorry, but the crash window is emtpy.


Other suggestion?
As I already explained the client doesn’t write information about it’s crash.


can you start the client from command line with --logdebug?



I tried, but the client crash without message. I tried also to redirect the log but the file is empty.

Another test I tried was to rename OwnCloud folder in AppData\Roaming, but the application crash before write new information in the new OwnCloud folder.


Having something similar on my hands. Try to disable the auto updater.



You are great! It’s seems to work.


Can you send us a screenshot of the empty crash reporter?

We are trying to get to the bottom of this


I’ll send the screenshot tomorrow


I’m sorry but I was unable to reproduce the problem. After I’d installed disabling the auto updater I solved the problem. I tried to uninstall and reinstall the client in the normal way but now it’s working fine. No crash.

I recover the output file I used with --logwindow and --logfile, I hope this help you:

|03-01 15:46:24:196 [ info gui.application ]:|"################## ownCloud locale:[en_US] ui_lang:[] version:[2.5.0 (build 10560)] os:[Windows 10 (10.0)]"|
|03-01 15:46:24:198 [ info gui.application ]:|Using "en_US" translation|
|03-01 15:46:24:223 [ info gui.socketapi ]:|server started, listening at  "\\\\.\\pipe\\ownCloud-luchinat"|
|03-01 15:46:24:223 [ info gui.folder.manager ]:|setting remote poll timer interval to 30000 msec|
|03-01 15:46:24:224 [ info gui.account.manager ]:|Migrate: restoreFromLegacySettings, checking settings group "ownCloud"|
|03-01 15:46:24:224 [ info gui.account.manager ]:|Migrate: checking old config  "C:/Users/luchinat/AppData/Roaming/ownCloud/owncloud.cfg"|
|03-01 15:46:25:355 [ info gui.application ]:|Tray menu workarounds: noabouttoshow: false fakedoubleclick: false showhide: false manualvisibility: false|
|03-01 15:46:25:462 [ info gui.folder.manager ]:|Setup folders from  "C:/Users/luchinat/AppData/Roaming/ownCloud/folders" (migration)|
|03-01 15:46:25:518 [ info sync.clientproxy ]:|Set proxy configuration to use system configuration|
|03-01 15:46:25:571 [ info gui.application ]:|No configured folders yet, starting setup wizard|
|03-01 15:46:26:359 [ info gui.socketapi ]:|New connection QLocalSocket(0x67173b0)|
|03-01 15:46:28:560 [ info gui.updater ]:|Checking for available update|
|03-01 15:46:28:562 [ info sync.accessmanager ]:|2 "" "https://updates.owncloud.com/client/?version=" has X-Request-ID "843f8ea4-47ef-4e63-a921-2649ce2b5e0a"|