Owncloud desktop client crashes on client start up, local files inaccessable

I have the Desktop client version 2.8.2 but the IT-department does not update the server-client and
explains to use the Desktop client version 2.8.2. Can you still please help me?

Expected behaviour

Desktop Client should start.
Local files should be accessable.

Actual behaviour

Can not access local files. Receive an error message.
The App crashes on start-up.

Steps to reproduce

  1. Start Desktop Client
  2. Try to access files on local drive.

Client configuration

Client version: 2.8.2

Operating system: Windows 10

OS language: German

Installation path of client: C:\Program Files\ownCloud

  1. Client logfile: Output of owncloud --logwindow or owncloud --logfile log.txt
    Can not generate logfile. Client immeaditly crashes.

Crash-ID
848c7e51-73b3-490a-bdef-a0a1081d58c1

These 2 threads treat a similiar issue.

I can not update to version 2.9 as it is not supported by my server-client/IT-department. I tried to disable the autoupdate as recommended in the first thread but the crash still occurs. Restarting or starting the app multiple times, does not resolve the issue.

Pleeease help!

I had a look at the crash report you sent. The code crashes within the VFS code, which has seen a lot of improvements since 2.8.

Please try removing your old configuration to make the client start again. Then, please add the account again, but disable the VFS feature in the wizard. This way you should be able to access your files again.

1 Like

Hey,

thank you for the quick reply.
By removing my old configuration, do you mean deleting the .cfg-file?
I deinstalled and installed the dekstop client. Sadly the client still crashes. Therefore i can not
add any accounts and deactivate the VFS feature in the wizard.
The crash report:
2758c62b-f9ae-41ab-96e2-4d30ae3266ba

Okay it works now again! :slight_smile:
I had to deinstall the desktop client AND delete the .cfg-files and everything from
C:\Users-------\AppData\Roaming\ownCloud
Just to make sure i also deleted the cookies under
C:\Users-------\AppData\Local\ownCloud

As long as my IT-Department does not provide functionality with 2.9 i should not use VFS then.
Thanks a lot and best regards.