Good Day
I am gathering the information as per your requirements will update shorlty
Good Day
I am gathering the information as per your requirements will update shorlty
Hi,
If you could include your server log file and your client log file, that would help narrow down the problem
Tell us what should happen
Data must sync as per default owncloud specs
All data are being removed from all owncloud clients an then resynced, at random time intervals 3 times a week.
Operating system: Ubuntu 16.04 lts
Web server:
apache2 -v
Server version: Apache/2.4.18 (Ubuntu)
Server built: 2018-06-07T19:43:03
Database:
dpkg -l | grep mariadb
ii mariadb-client-10.0 10.0.36-0ubuntu0.16.04.1 amd64 MariaDB database client binaries
ii mariadb-client-core-10.0 10.0.36-0ubuntu0.16.04.1 amd64 MariaDB database core client binaries
ii mariadb-common 10.0.36-0ubuntu0.16.04.1 all MariaDB common metapackage
ii mariadb-server 10.0.36-0ubuntu0.16.04.1 all MariaDB database server (metapackage depending on the latest version)
ii mariadb-server-10.0 10.0.36-0ubuntu0.16.04.1 amd64 MariaDB database server binaries
ii mariadb-server-core-10.0 10.0.36-0ubuntu0.16.04.1 amd64 MariaDB database core server files
PHP version:
php -v
PHP 7.0.30-0ubuntu0.16.04.1 (cli) ( NTS )
Copyright © 1997-2017 The PHP Group
Zend Engine v3.0.0, Copyright © 1998-2017 Zend Technologies
with Zend OPcache v7.0.30-0ubuntu0.16.04.1, Copyright © 1999-2017, by Zend Technologies
php -i | grep -i ‘^libxml’
libxml Version => 2.9.3
libxml
libXML support => active
libXML Compiled Version => 2.9.3
libXML Loaded Version => 20903
libXML streams => enabled
libxml2 Version => 2.9.3
ownCloud version:
System Status
installed 1
maintenance
needsDbUpgrade
version 10.0.8.5
versionstring 10.0.8
edition Community
productname ownCloud
Storage backend (external storage):
Freenas ixsystem storage solution
accessing Data over smb/cifs share
Also
Add additional drive to owncloud server owncloud accessing drive over smb/cifs share
Client version:
2.43
Operating system:
Windows 10 Home edition Single language
Mac OSX Sierra High
OS language:
Installation path of client:
Default path
redis-server
29831:C 30 Aug 10:08:38.185 # oO0OoO0OoO0Oo Redis is starting oO0OoO0OoO0Oo
29831:C 30 Aug 10:08:38.185 # Redis version=4.0.10, bits=64, commit=00000000, modified=0, pid=29831, just started
29831:C 30 Aug 10:08:38.185 # Warning: no config file specified, using the default config. In order to specify a config file use redis-server /path/to/redis.conf
29831:M 30 Aug 10:08:38.185 * Increased maximum number of open files to 10032 (it was originally set to 1024).
29831:M 30 Aug 10:08:38.185 # Creating Server TCP listening socket *:6379: bind: Address already in use
Hi Dmitry
Thanks for the assistance
Where do you want me to share the log files
I can share it from the owncloud server
Regards
I Have Zipped them can email please forward email address
Would be best if you had a look at them yourself and search for errors or exception messages and post that as text here.
Hi Dmitry
Can we have a voip call to review the environment and to indentify the cause.
Regards
Johan
This is a user to user support forum
What you are requesting is covered by the ownCloud support subscription.
more information can be found here
Hi Dmitry
What I have seen is that if the storage unit or any smb share is down or the owncloud server cannot connect to it,it removes the files from the clients desktops, when the storage unit is online or the smb share the it resyncs
Can we config the server that it does not remove the files when the remote share or online storage is off line
I will investigate this and get back to you asap
Need log files. Server and Client.
Look for Service unavailable or Storage unavailable.
Tried to reproduce this:
Server log “Connection refused”
Server connected to client - “Timeout”
Also, can you tell me more about your setup? What is connected how and why?
Also - why do your shares go down?
Line 145878: {“reqId”:“bde1f4ba-9f47-4e5c-bdf4-6d8b90f6460f”,“level”:4,“time”:“2018-08-29T20:20:03+00:00”,“remoteAddr”:“105.212.61.43”,“user”:“Lorealj”,“app”:“webdav”,“method”:“MOVE”,“url”:"/remote.php/dav/uploads/Lorealj/1088895322/.file",“message”:“Exception: {“Message”:“HTTP\/1.1 503 Failed to check file size: smb:\/\/192.168.88.81\/wip\/wip\/0013476_MBFS_AUS_Creative_Strategic%20Pitch\/0013476_MBFS_AUS_Creative_Strategic%20Pitch\/0013476_MBFS_AUS_Creative_Strategic%20Pitch_STUDIO\/WIP\/Pitch%20Doc\/Ujala%20DFM%20Pitch%20-%20Document%20FINALISED%20SLIDES%20v3%2020180829.pptx.ocTransferId1646376607.part”,“Exception”:“Sabre\\DAV\\Exception\\ServiceUnavailable”,“Code”:0,“Trace”:”#0 \/var\/www\/html\/owncloud\/apps\/dav\/lib\/Connector\/Sabre\/Directory.php(172): OCA\\DAV\\Connector\\Sabre\\File->put(Resource id #87)\n#1 \/var\/www\/html\/owncloud\/lib\/composer\/sabre\/dav\/lib\/DAV\/Tree.php(314): OCA\\…
Line 145879: {“reqId”:“cf998518-d4dc-468e-8bdc-2ae1e9d1b370”,“level”:4,“time”:“2018-08-29T20:20:06+00:00”,“remoteAddr”:“105.212.61.43”,“user”:“samanthar”,“app”:“webdav”,“method”:“MOVE”,“url”:"/remote.php/dav/uploads/samanthar/1771724777/.file",“message”:“Exception: {“Message”:“HTTP\/1.1 503 Failed to check file size: smb:\/\/192.168.88.81\/wip\/wip\/0013476_MBFS_AUS_Creative_Strategic%20Pitch\/0013476_MBFS_AUS_Creative_Strategic%20Pitch\/0013476_MBFS_AUS_Creative_Strategic%20Pitch_STUDIO\/WIP\/Pitch%20Doc\/Ujala%20DFM%20Pitch%20-%20Document%20v1%2020180828%20Sam.pptx.ocTransferId1734515121.part”,“Exception”:“Sabre\\DAV\\Exception\\ServiceUnavailable”,“Code”:0,“Trace”:”#0 \/var\/www\/html\/owncloud\/apps\/dav\/lib\/Connector\/Sabre\/Directory.php(172): OCA\\DAV\\Connector\\Sabre\\File->put(Resource id #87)\n#1 \/var\/www\/html\/owncloud\/lib\/composer\/sabre\/dav\/lib\/DAV\/Tree.php(314): OCA\\DAV\\Conn…
Owncloud
Runs in virtual environment vmware 6.5 on hp server
Operating system: Ubuntu 16.04 lts
Web server:
apache2 -v
Server version: Apache/2.4.18 (Ubuntu)
Server built: 2018-06-07T19:43:03
Database:
dpkg -l | grep mariadb
ii mariadb-client-10.0 10.0.36-0ubuntu0.16.04.1 amd64 MariaDB database client binaries
ii mariadb-client-core-10.0 10.0.36-0ubuntu0.16.04.1 amd64 MariaDB database core client binaries
ii mariadb-common 10.0.36-0ubuntu0.16.04.1 all MariaDB common metapackage
ii mariadb-server 10.0.36-0ubuntu0.16.04.1 all MariaDB database server (metapackage depending on the latest version)
ii mariadb-server-10.0 10.0.36-0ubuntu0.16.04.1 amd64 MariaDB database server binaries
ii mariadb-server-core-10.0 10.0.36-0ubuntu0.16.04.1 amd64 MariaDB database core server files
PHP version:
php -v
PHP 7.0.30-0ubuntu0.16.04.1 (cli) ( NTS )
Copyright © 1997-2017 The PHP Group
Zend Engine v3.0.0, Copyright © 1998-2017 Zend Technologies
with Zend OPcache v7.0.30-0ubuntu0.16.04.1, Copyright © 1999-2017, by Zend Technologies
php -i | grep -i ‘^libxml’
libxml Version => 2.9.3
libxml
libXML support => active
libXML Compiled Version => 2.9.3
libXML Loaded Version => 20903
libXML streams => enabled
libxml2 Version => 2.9.3
ownCloud version:
System Status
installed 1
maintenance
needsDbUpgrade
version 10.0.8.5
versionstring 10.0.8
edition Community
productname ownCloud
Storage backend (external storage):
Freenas ixsystem storage solution
accessing Data over smb/cifs share
Also
Add additional drive to owncloud server owncloud accessing drive over smb/cifs share
The storage can go offline for two reasons
power outage the ups runs out of power.
When power is online and the storage boot after the owncloud server it removes all data from the client.
its shows the link to storage with 0kb data
When storage is online it resyncs
or hardware issues
both have happend
i remove the image with
Okay, but those are rare cases, right?
I tested it on my instance and even if the server with the share goes away - the local files stay.
Is user1 part of the admin group?
this is the user on the storage device
Share the data with users in a group and see if will be removed