Ownclound removes all files from client desktop and the resyncs data back to clients at random times


#1

Good Day

I am gathering the information as per your requirements will update shorlty


#2

Hi,

If you could include your server log file and your client log file, that would help narrow down the problem


#3

Expected behaviour

Tell us what should happen
Data must sync as per default owncloud specs

Actual behaviour

All data are being removed from all owncloud clients an then resynced, at random time intervals 3 times a week.

Steps to reproduce

Server configuration

Operating system: Ubuntu 16.04 lts

Web server:

apache2 -v
Server version: Apache/2.4.18 (Ubuntu)
Server built: 2018-06-07T19:43:03

Database:

dpkg -l | grep mariadb
ii mariadb-client-10.0 10.0.36-0ubuntu0.16.04.1 amd64 MariaDB database client binaries
ii mariadb-client-core-10.0 10.0.36-0ubuntu0.16.04.1 amd64 MariaDB database core client binaries
ii mariadb-common 10.0.36-0ubuntu0.16.04.1 all MariaDB common metapackage
ii mariadb-server 10.0.36-0ubuntu0.16.04.1 all MariaDB database server (metapackage depending on the latest version)
ii mariadb-server-10.0 10.0.36-0ubuntu0.16.04.1 amd64 MariaDB database server binaries
ii mariadb-server-core-10.0 10.0.36-0ubuntu0.16.04.1 amd64 MariaDB database core server files

PHP version:

php -v
PHP 7.0.30-0ubuntu0.16.04.1 (cli) ( NTS )
Copyright © 1997-2017 The PHP Group
Zend Engine v3.0.0, Copyright © 1998-2017 Zend Technologies
with Zend OPcache v7.0.30-0ubuntu0.16.04.1, Copyright © 1999-2017, by Zend Technologies

php -i | grep -i ‘^libxml’
libxml Version => 2.9.3
libxml
libXML support => active
libXML Compiled Version => 2.9.3
libXML Loaded Version => 20903
libXML streams => enabled
libxml2 Version => 2.9.3

ownCloud version:

System Status
installed 1
maintenance
needsDbUpgrade
version 10.0.8.5
versionstring 10.0.8
edition Community
productname ownCloud

Storage backend (external storage):

Freenas ixsystem storage solution

accessing Data over smb/cifs share

Also

Add additional drive to owncloud server owncloud accessing drive over smb/cifs share

Client configuration

Client version:

2.43

Operating system:

Windows 10 Home edition Single language

Mac OSX Sierra High

OS language:

Installation path of client:

Default path


#4

redis-server
29831:C 30 Aug 10:08:38.185 # oO0OoO0OoO0Oo Redis is starting oO0OoO0OoO0Oo
29831:C 30 Aug 10:08:38.185 # Redis version=4.0.10, bits=64, commit=00000000, modified=0, pid=29831, just started
29831:C 30 Aug 10:08:38.185 # Warning: no config file specified, using the default config. In order to specify a config file use redis-server /path/to/redis.conf
29831:M 30 Aug 10:08:38.185 * Increased maximum number of open files to 10032 (it was originally set to 1024).
29831:M 30 Aug 10:08:38.185 # Creating Server TCP listening socket *:6379: bind: Address already in use


#5

Hi Dmitry

Thanks for the assistance

Where do you want me to share the log files

I can share it from the owncloud server

Regards


#6

I Have Zipped them can email please forward email address


#7

Would be best if you had a look at them yourself and search for errors or exception messages and post that as text here.


#8

Hi Dmitry

Can we have a voip call to review the environment and to indentify the cause.

Regards

Johan


#9

This is a user to user support forum :slight_smile:

What you are requesting is covered by the ownCloud support subscription.

more information can be found here


#10

Hi Dmitry

What I have seen is that if the storage unit or any smb share is down or the owncloud server cannot connect to it,it removes the files from the clients desktops, when the storage unit is online or the smb share the it resyncs

Can we config the server that it does not remove the files when the remote share or online storage is off line


#11

I will investigate this and get back to you asap


#12

Need log files. Server and Client.

Look for Service unavailable or Storage unavailable.

Tried to reproduce this:

Server log “Connection refused”

Server connected to client - “Timeout”

Also, can you tell me more about your setup? What is connected how and why?

Also - why do your shares go down?


#13

Line 145878: {“reqId”:“bde1f4ba-9f47-4e5c-bdf4-6d8b90f6460f”,“level”:4,“time”:“2018-08-29T20:20:03+00:00”,“remoteAddr”:“105.212.61.43”,“user”:“Lorealj”,“app”:“webdav”,“method”:“MOVE”,“url”:"/remote.php/dav/uploads/Lorealj/1088895322/.file",“message”:“Exception: {“Message”:“HTTP\/1.1 503 Failed to check file size: smb:\/\/192.168.88.81\/wip\/wip\/0013476_MBFS_AUS_Creative_Strategic%20Pitch\/0013476_MBFS_AUS_Creative_Strategic%20Pitch\/0013476_MBFS_AUS_Creative_Strategic%20Pitch_STUDIO\/WIP\/Pitch%20Doc\/Ujala%20DFM%20Pitch%20-%20Document%20FINALISED%20SLIDES%20v3%2020180829.pptx.ocTransferId1646376607.part”,“Exception”:“Sabre\\DAV\\Exception\\ServiceUnavailable”,“Code”:0,“Trace”:”#0 \/var\/www\/html\/owncloud\/apps\/dav\/lib\/Connector\/Sabre\/Directory.php(172): OCA\\DAV\\Connector\\Sabre\\File->put(Resource id #87)\n#1 \/var\/www\/html\/owncloud\/lib\/composer\/sabre\/dav\/lib\/DAV\/Tree.php(314): OCA\\…
Line 145879: {“reqId”:“cf998518-d4dc-468e-8bdc-2ae1e9d1b370”,“level”:4,“time”:“2018-08-29T20:20:06+00:00”,“remoteAddr”:“105.212.61.43”,“user”:“samanthar”,“app”:“webdav”,“method”:“MOVE”,“url”:"/remote.php/dav/uploads/samanthar/1771724777/.file",“message”:“Exception: {“Message”:“HTTP\/1.1 503 Failed to check file size: smb:\/\/192.168.88.81\/wip\/wip\/0013476_MBFS_AUS_Creative_Strategic%20Pitch\/0013476_MBFS_AUS_Creative_Strategic%20Pitch\/0013476_MBFS_AUS_Creative_Strategic%20Pitch_STUDIO\/WIP\/Pitch%20Doc\/Ujala%20DFM%20Pitch%20-%20Document%20v1%2020180828%20Sam.pptx.ocTransferId1734515121.part”,“Exception”:“Sabre\\DAV\\Exception\\ServiceUnavailable”,“Code”:0,“Trace”:”#0 \/var\/www\/html\/owncloud\/apps\/dav\/lib\/Connector\/Sabre\/Directory.php(172): OCA\\DAV\\Connector\\Sabre\\File->put(Resource id #87)\n#1 \/var\/www\/html\/owncloud\/lib\/composer\/sabre\/dav\/lib\/DAV\/Tree.php(314): OCA\\DAV\\Conn…


#14

Owncloud

Runs in virtual environment vmware 6.5 on hp server

Server configuration

Operating system: Ubuntu 16.04 lts

Web server:

apache2 -v
Server version: Apache/2.4.18 (Ubuntu)
Server built: 2018-06-07T19:43:03

Database:

dpkg -l | grep mariadb
ii mariadb-client-10.0 10.0.36-0ubuntu0.16.04.1 amd64 MariaDB database client binaries
ii mariadb-client-core-10.0 10.0.36-0ubuntu0.16.04.1 amd64 MariaDB database core client binaries
ii mariadb-common 10.0.36-0ubuntu0.16.04.1 all MariaDB common metapackage
ii mariadb-server 10.0.36-0ubuntu0.16.04.1 all MariaDB database server (metapackage depending on the latest version)
ii mariadb-server-10.0 10.0.36-0ubuntu0.16.04.1 amd64 MariaDB database server binaries
ii mariadb-server-core-10.0 10.0.36-0ubuntu0.16.04.1 amd64 MariaDB database core server files

PHP version:

php -v
PHP 7.0.30-0ubuntu0.16.04.1 (cli) ( NTS )
Copyright © 1997-2017 The PHP Group
Zend Engine v3.0.0, Copyright © 1998-2017 Zend Technologies
with Zend OPcache v7.0.30-0ubuntu0.16.04.1, Copyright © 1999-2017, by Zend Technologies

php -i | grep -i ‘^libxml’
libxml Version => 2.9.3
libxml
libXML support => active
libXML Compiled Version => 2.9.3
libXML Loaded Version => 20903
libXML streams => enabled
libxml2 Version => 2.9.3

ownCloud version:

System Status
installed 1
maintenance
needsDbUpgrade
version 10.0.8.5
versionstring 10.0.8
edition Community
productname ownCloud

Storage backend (external storage):

Freenas ixsystem storage solution

accessing Data over smb/cifs share

Also

Add additional drive to owncloud server owncloud accessing drive over smb/cifs share


#15

The storage can go offline for two reasons

power outage the ups runs out of power.
When power is online and the storage boot after the owncloud server it removes all data from the client.

its shows the link to storage with 0kb data

When storage is online it resyncs

or hardware issues

both have happend


#16

i remove the image with


#17

Okay, but those are rare cases, right?

I tested it on my instance and even if the server with the share goes away - the local files stay.


#18

Is user1 part of the admin group?


#19

this is the user on the storage device


#20

Share the data with users in a group and see if will be removed