Hello.
I've got a problem on downloading larger files.
My OS: Ubuntu 16.04.1 LTS
OwnCloud: 9.1.3
PHP: 7.0.13
mariadb: 15.1
nginx: 1.11.8
Uploading large files is no problem. When I download a large file, the download stops at 1GB.
Here my nginx settings:
keepalive_timeout 6000;
proxy_connect_timeout 6000;
proxy_send_timeout 6000;
proxy_read_timeout 6000;
send_timeout 6000;
client_max_body_size 10G;
fastcgi_buffers 64 4K;
fastcgi_read_timeout 6000;
fastcgi_send_timeout 6000;
fastcgi_connect_timeout 6000;
upload_max_filesize = 4G
post_max_size = 4G
max_execution_time = 3600
The settings in the /fpm/php.ini:
max_execution_time = 1800
max_input_time = 3600
memory_limit = 2G
post_max_size = 4G
upload_max_filesize = 4G
default_socket_timeout = 600
I'm searching for a solution for some days, a working solution I don't found :(.
Any ideas?
Thanks a lot for your answers!
Regards
Dirk
Do you get any error message during the download?
Hello Sarah.
No, on the browser window. In Firefox I've got "Abborted" , in Chrome Network error.
For analysing the network traffic I used also Wireshark. The last packet is smaller than the other packets.
My server exits since two months. I started with owncloud 9.1.1. The version makes no difference.
Installing new patches to php, mariadb and ubuntu makes also no differences.
Regards
Dirk
Have you got special firewall settings with limits for file downloads? Do you host internal or external?
Does the server (owncloud.log) is saying something about the exit, too?
Hello Sarah.
Here are the last lines of my owncloud.log:
{"reqId":"ALJaWnm1cEQJ0mSuSbIK","remoteAddr":"192.xxx.xxx.xxx","app":"PHP","message":"Uncaught Error: Access to undeclared static property: OC\Files\Filesystem::$normalizedPathCache in \/var\/www\/owncloud\/lib\/private\/Files\/Filesystem.php:793\nStack trace:\n#0 \/var\/www\/owncloud\/lib\/private\/Files\/View.php(2039): OC\Files\Filesystem::normalizePath('\/25769CA7-D52E-...')\n#1 \/var\/www\/owncloud\/lib\/private\/Files\/View.php(1151): OC\Files\View->unlockFile('\/ISO-Files\/ubun...', 1)\n#2 [internal function]: OC\Files\View->OC\Files\{closure}()\n#3 \/var\/www\/owncloud\/3rdparty\/icewind\/streams\/src\/CallbackWrapper.php(109): call_user_func(Object(Closure))\n#4 [internal function]: Icewind\Streams\CallbackWrapper->stream_close()\n#5 {main}\n thrown at \/var\/www\/owncloud\/lib\/private\/Files\/Filesystem.php#793","level":3,"time":"2017-02-02T12:38:29+00:00","method":"GET","url":"\/owncloud\/ocs\/v2.php\/apps\/notifications\/api\/v1\/notifications?format=json","user":"25769CA7-D52E-41B9-B998-17A29BA73B51"}
{"reqId":"c0rykupCsaSMzK3TOvkI","remoteAddr":"192.xxx.xxx.xxx","app":"PHP","message":"DateTime::__construct(): Failed to parse time string ("2028b2816a0a38020028fc773b3eb1e3") at position 0 ("): Unexpected character at \/var\/www\/owncloud\/3rdparty\/sabre\/dav\/lib\/DAV\/CorePlugin.php#131","level":3,"time":"2017-02-02T12:39:46+00:00","method":"GET","url":"\/owncloud\/remote.php\/webdav\/ISO-Files\/ubuntu-15.04-desktop-i386.iso?downloadStartSecret=fiwt5nh40uqss7vmka9qnnrk9","user":"25769CA7-D52E-41B9-B998-17A29BA73B51"}
{"reqId":"G1zj1gaQaiwruipjwwlT","remoteAddr":"192.xxx.xxx.xxx","app":"PHP","message":"Uncaught Error: Access to undeclared static property: OC\Files\Filesystem::$normalizedPathCache in \/var\/www\/owncloud\/lib\/private\/Files\/Filesystem.php:793\nStack trace:\n#0 \/var\/www\/owncloud\/lib\/private\/Files\/View.php(2039): OC\Files\Filesystem::normalizePath('\/25769CA7-D52E-...')\n#1 \/var\/www\/owncloud\/lib\/private\/Files\/View.php(1151): OC\Files\View->unlockFile('\/ISO-Files\/ubun...', 1)\n#2 [internal function]: OC\Files\View->OC\Files\{closure}()\n#3 \/var\/www\/owncloud\/3rdparty\/icewind\/streams\/src\/CallbackWrapper.php(109): call_user_func(Object(Closure))\n#4 [internal function]: Icewind\Streams\CallbackWrapper->stream_close()\n#5 {main}\n thrown at \/var\/www\/owncloud\/lib\/private\/Files\/Filesystem.php#793","level":3,"time":"2017-02-03T09:36:53+00:00","method":"PROPFIND","url":"\/owncloud\/remote.php\/webdav\/","user":"25769CA7-D52E-41B9-B998-17A29BA73B51"}
Fot testing I use an iso-file.
Regards
Dirk
The log file is looking like in the bug https://github.com/owncloud/core/issues/22370 and that was fixed 10 days ago.
Hello Sarah.
The problem still exists :(. For the moment the machine is on the latest updates (includes owncloud is now on 9.1.4)
The owncloud after update has an integrity problem.
i.e.:
[core/doc/admin/enterprise_installation/license_keys_installation.html] => Array
(
[expected] =>
[current] => 34565339c9688624384e671e4cb4e13a91afee2964a2fdcfd168246cf0461cc4d19df0f79fb14a015194dcee2e56678347da399f6e435c3b679b5cdc20829376
Rescanning don't solve it.I testet with browser and shell. Here I'searching for a solution...
Regards
Dirk
Are you a Enterprise customer?
The license will be configured in config/config.php.
Good morning Sarah.
No, we are no Owncloud Customer.
Regards
Dirk
Backup the config.php. You can see, that nothing was expected. You need the license key as a enterprise customer. Look after "license-key" and remove the key there.
Hello Sarah.
I'm sorry for my late answer :(.
This are my settings here:
fastcgi_param PHP_VALUE "open_basedir=/var/www:/tmp/:/var/owncloud-data:/dev/urandom
upload_max_filesize = 4G;
post_max_size = 4G;
max_execution_time = 3600";
It don't changes anything. Last week I installed the latest updates. No changes here.
For testeing I changes upload_max_filesize and post_max_size from 4G to 4096M. Also no changes here.
Regards from Hannover
Dirk
The issue should be fixed in ownCloud 9.1.4.
Try an update, please.
If it doesn't work, add your behaviour in https://github.com/owncloud/core/issues/22370 .
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Hello Sarah.
I'm sorry for my (too) late answer. With an installation of version 9.1.5 via shell the problem don't exits anymore.
Regards
Dirk
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