Suggestions for the issue template on new threads

Meta
1

Hey,

it seems there is an issue template showing up when posting in one of the "Server" categories. In the header there is the following shown:

Thanks for reporting issues back to ownCloud! This is the issue tracker of ownCloud, if you have any support question please check out https://owncloud.org/support

This is the bug tracker for the Server component. Find other components at https://github.com/owncloud/core/blob/master/.github/CONTRIBUTING.md#guidelines

which seems to me that it doesn't fit in here.

An additional problem i have seen quite often in the last few days is that people creating a thread for a problem but using an outdated version of ownCloud. It could be possible if the text above gets removed that the following in the template gets more prominent:

Before reporting any issues please make sure that you're using the latest available version for your major branch (e.g. 9.0.x), see https://owncloud.org/changelog/

I'm not sure but maybe it helps to additionally replace:

**ownCloud version:** (see ownCloud admin page)

with something like:

**ownCloud version:** (see ownCloud admin page, make sure to use a recent version before posting a thread)

or similar?

2

It seems to me that there is a strange behavior with the issue templates as well:

If you go to https://central.owncloud.org/ and click on the "New Topic" button on the top right nothing is shown. If you chose e.g. the "Hosting area" category the template is popping up.

But if you chose a different sequence and typo something in the textbox before choosing the category and then chose the category afterwards the template is completely missing.

I'm not sure if it e.g. makes sense (or even possible) to show a short text after the "New Topic" so users get informed to first chose the category before writing into the textbox?

3

Hey Tom,

just tried typing something before choosing the category - does not work for me.

The mouse becomes a “forbidden” symbol until I choose a category and then the template appears.

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4

Mhhh, i’m getting this now as well but this definitely wasn’t there back 2 months ago.

5

I suppose if you play around with the tags and categories you can figure out one scenario where the template is not there. But I could not do it for my quick test.

I have to read more about your other proposals.

I think the template was copied from github and contains way to much requirements for the average user. So we should probably rewrite.

1 Like
6

Based on the discussion here and in the other thread I suggest the following template for new topics here in central:

<!--

Thanks for getting in touch with the ownCloud community!

Central is the place for general topics around ownCloud: Questions, suggestions and community
based support.

Bug reports against any ownCloud component should be reported in the Github issue trackers.
More information about reporting issues can be found in the Contribution Guidelines
at https://github.com/owncloud/core/blob/master/.github/CONTRIBUTING.md#guidelines

Please be patient and try to describe your topic as detailed as possible to
enable others to understand your request. With that you will get prompt response.

Please always add information about the version of any involved software, the
operating system and database you're using to your enquiry.

It is adviseable to test with the latest stable versions of all components before
reaching out to others.

-->

Does that make sense for people? If so we will make that the default.

2 Likes