Upgrade issue from 10.2 to 10.4 on ISP hosted version

[alfredb]

Welcome @it-it

@it-it

I apologize my inexperienced approach to this communities: I trust in your patience

Don’t worry, some of us started at a similar point.

If you have access to the DB with phpMyAdmin, you can follow this description:

Upgrade impossoble

From your description, I assume you don’t have shell access, no option to run the suggested occ app:disable. This is what I would try in such situation. Without any warranty. If you have a tool like phpMyAdmin to access the DB, you can use it, to disable all the apps in question. Go to table oc_appconfig, configkey enabled, set configvalue to No. Repeat for each app in question. Then start over with the upgrade. Finally you can enable the apps in the admin panel. One by one, to be sure!