Owncloud page is frequesntly reloading , And sync client shows no connection to owncloud frequently

–> owncloud client error

issues i’m facing

  1. My owncloud page is reloading frequently

  2. frequent Syncing issue with owncloud client

3.I updated owncloud to but no luck, Facing same issues.

Expected behaviour

Tell us what should happen

Actual behaviour

Tell us what happens instead

Server configuration

Operating system: Ubuntu server 16.04LTS

Web server: Server version: Apache/2.4.43 (Ubuntu)
Server built: 2020-04-23T16:38:25

Database: 5.7.30-0ubuntu0.16.04.1 (Ubuntu)

PHP version: PHP 7.2.31-1+ubuntu16.04.1+deb.sury.org+1

ownCloud version: (see ownCloud admin page)

Updated from an older ownCloud or fresh install: updated from an older version

Where did you install ownCloud from: from zip file downloaded from official website( manul upgradation).

Signing status (ownCloud 9.0 and above):

No errors have been found

The content of config/config.php:

COnfig report.txt (245.7 KB)

**List of activated apps:**

  - activity: 2.5.3
  - configreport: 0.2.0
  - dav: 0.5.0
  - federatedfilesharing: 0.5.0
  - federation: 0.1.0
  - files: 1.5.2
  - files_clipboard: 1.0.2
  - files_external: 0.7.1
  - files_mediaviewer: 1.0.2
  - files_sharing: 0.12.0
  - files_trashbin: 0.9.1
  - files_versions: 1.3.0
  - firstrunwizard: 1.2.0
  - impersonate: 0.5.0
  - market: 0.5.0
  - provisioning_api: 0.5.0
  - updatenotification: 0.2.1

  - comments
  - encryption
  - external
  - files_pdfviewer
  - gallery
  - notifications
  - systemtags
  - user_external

Are you using external storage, if yes which one: local/smb/sftp/…

Are you using encryption: yes/no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/…

Local NFS

Client configuration


Operating system:


Web server error log

Mon Jul 06 18:24:42.527686 2020] [core:notice] [pid 61375] AH00052: child pid 114580 exit signal Segmentation fault (11)
[Mon Jul 06 18:24:42.527708 2020] [core:notice] [pid 61375] AH00052: child pid 117212 exit signal Segmentation fault (11)
[Mon Jul 06 18:24:42.527723 2020] [core:notice] [pid 61375] AH00052: child pid 99647 exit signal Segmentation fault (11)
[Mon Jul 06 18:24:42.527736 2020] [core:notice] [pid 61375] AH00052: child pid 25769 exit signal Segmentation fault (11)
[Mon Jul 06 18:24:42.527749 2020] [core:notice] [pid 61375] AH00052: child pid 102169 exit signal Segmentation fault (11)
[Mon Jul 06 18:24:42.567582 2020] [core:notice] [pid 61375] AH00052: child pid 117101 exit signal Segmentation fault (11)
[Mon Jul 06 18:24:42.567811 2020] [core:notice] [pid 61375] AH00052: child pid 116280 exit signal Segmentation fault (11)
[Mon Jul 06 18:24:42.567869 2020] [core:notice] [pid 61375] AH00052: child pid 100174 exit signal Segmentation fault (11)
[Mon Jul 06 18:24:42.567917 2020] [core:notice] [pid 61375] AH00052: child pid 92559 exit signal Segmentation fault (11)
[Mon Jul 06 18:24:42.568138 2020] [mpm_prefork:notice] [pid 61375] AH00169: caught SIGTERM, shutting down
[Mon Jul 06 18:24:43.147419 2020] [mpm_prefork:notice] [pid 117367] AH00163: Apache/2.4.43 (Ubuntu) OpenSSL/1.1.1g configured -- resuming normal operations
[Mon Jul 06 18:24:43.147480 2020] [core:notice] [pid 117367] AH00094: Command line: '/usr/sbin/apache2'

ownCloud log (data/owncloud.log)

owncloud (4).log (656.4 KB)

#### Browser log

Insert your browser log here, this could for example include:

a) The javascript console log

JQMIGRATE: Migrate is installed, version 1.4.0
js.js?v=34e02663f523a11d4ca2f639da4aaf58:2311 Deprecation warning: tipsy is deprecated. Use tooltip instead.
jQuery.fn.tipsy @ js.js?v=34e02663f523a11d4ca2f639da4aaf58:2311

b) The network log :

c) …

I found recently that a slow unstable internet connection would lead to frequent drop-outs in the client, however, this is to be expected in that scenario.

A quick look at your owncloud log and a quick search of the trim fault indicates that you may have app compatibility issues. Look to disable or update your apps to resolve that error and see how you go on the issue at hand.

Also if you are seeing a lot of those segmentation faults in the web sever, it could be worth looking into resolving that. If your webserver is restarting, then it’s an issue outside of owncloud’s control.



i think as well that the segmentation faults are the root cause of both issues. If the web server is crashing and getting restarted both the “page reloading” and “Connection timed out” are probably impacts of the segmentation faults.

1 Like

how to fix these segmentation faults? Any suggestion …

Thanks in advance


i think a segmentation fault can have many reasons like a bug in Apache, a bug in a library used by Apache, a bug in the PHP packages used or similar so i think it is not possible go give specific hints how to fix these segmentation faults. :frowning_face:

As Ubuntu 16.04 is already quite aged maybe you could upgrade to a more recent Ubuntu version (18.04 or 20.04 for example) and hope that this is already fixing this segmentation faults?

Thanks for the suggestion,

Actally i was planning to separate webserver & db server for two different servers. Can you please share me the documentation (manual ), how to do configuration??

And where should be the data directory need to be kept whether in webserver or db server?? Please suggest…

I would strongly recommend you try setting up your servers using the owncloud ansible roles:

This will seperate out the data directory by default, if you point the mariadb against a separate server, it will set it up with the right parameters. All you’d have to do is adjust the mysql user to allow access from a different host.

Additionally all configuration will be set to ownCloud best practices by default. However I do understand that using ansible is not the easiest for Linux beginners. Perhaps try it out on a VM first, …

1 Like

Hi eneubauer,

hope you are doing good…

i was planning to separate APP & DB to two different servers, apart from the ansible , is there any best way to point the mysql DB against a separate server???

i was planning to use web & app in a server and DB, radis & storage in a separate server … is this possible?
Please suggest me a best possible solution…

thanks in advance…