You can’t access files because they are locked and you find such errors in your logfile:
{"reqId":"0DijSqEkfOg2iyh9VD8J","remoteAddr":"xx.xx.xx.xx","app":"webdav","message":"Exception: {\"Message\":\"HTTP\\\/1.1 423 \\\"path\\\/file.extension\\\" is locked\",\"Exception\":\"OCA\\\\DAV\\\\Connector\\\\Sabre\\\\Exception\\\\FileLocked\",\"Code\":0,\"Trace\":\"#0
If you’re running the ownCloud 8.2.x branch make sure that you’re using at least 8.2.2 (previous versions had a bug causing this issue).
Manually disable locking state:
- put ownCloud in maintenance mode: edit
config/config.phpand change this line:
'maintenance' => true, - Empty table
oc_file_locks: Use tools such as phpmyadmin or connect directly to your database and run:
DELETE FROM oc_file_locks WHERE 1 - disable maintenance mode (undo first step).
Automatically reset locking state:
Normally ownCloud should reset the locked state on its own via background jobs. So make sure your cron-jobs run properly (you admin page tells you when cron ran the last time): https://doc.owncloud.org/server/9.0/admin_manual/configuration_server/background_jobs_configuration.html
Permanent solution (if it happens regularly)
-
on your own server: Use redis for this feature. It is faster and so far no problems have been reported. You can follow the instructions for memory-caching in the docs: https://doc.owncloud.org/server/9.0/admin_manual/configuration_server/caching_configuration.html#id4
-
Shared hosting (others who can’t install redis): You can disable the file locking, edit your configuration file
config/config.php:
'filelocking.enabled' => false, -
Disabling is no solution. If you really need a real solution, please report this error to the bugtracker (https://github.com/owncloud/core/issues). Or join the existing discussion (if the error matches): https://github.com/owncloud/core/issues/20380